3 Stars? Really?
Posted Sep 14, 2016
I was not impressed with this hotel at all. Especially considering they think of themselves as a 3-star establishment and charge a pretty hefty premium for their rooms, even on a Monday night. I was on a business trip and the room had been reserved by my company ahead of time. I arrived at the hotel after a day of driving and meetings and was looking forward to some rest. Upon check-in I was told by the desk-clerk that the room had been reserved with a credit card on file, but had not been paid for. I assumed that meant he would be charging the card they had on file for the reservation. I was immediately met with a degrading chuckle and a statement to the effect of "Cards on file are just for reservations, and you must present a card at the time of check in to secure your reservation." I tried to explain to him that it was booked through my company and I didn't have the card on me and he responded "That's not my problem, you don't get to stay here for free." I contacted my HR department and they booked the room through a hotel-booking site while I waited in the parking lot. I came back in the hotel lobby and explained the situation and was met with more disdain, like I was a nuisance, rather than a valued guest. In addition, they were doing construction on my floor that started at 730 am the following morning, without letting me know ahead of time. The bed in the room was the same caliber you would find in a cheap motel chain, and their "cable" is a joke.