Ratings based on 714 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

had a terrible allergic reaction

Posted Apr 21, 2017
and all they could say was...well it doesn't happen to everyone so..... we don't know what to tell you.
3 out of 5
by A verified traveler

Posted Apr 17, 2017
Over all good room, but there was black mold on the ceiling in the bathroom. I brought it up to the staff and they just said they'll call me. They still haven't.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trumbull, CT

Great hotel close to Disney

Posted Apr 15, 2017
Pros: Clean close to activities
Cons: Gym equipment needs upgrade
Location: Disney, Knott's Berry Farm
Easy access to highways, shopping and Disney, Knott's Berry Farm
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Great hotel! Thought beds were queen size, but they're more like full size beds. Everything else was great
4 out of 5
Recommended
for Everyone
by A verified traveler from Corona, CA

Don't let the freeway fool you

Posted Apr 8, 2017
Pros: Clean, attractive room with nice appointments
Cons: TV channels available do not include the best basic-cable channels
Location: Located on the edge of Placentia, Anaheim and Fullerton, so access to attractions of those cities is easy. Major train station is 5 minutes away.
This hotel's proximity to the stupid SR-91 might make one think it is a poorly-situated, noisy and lousy fleabag flophouse. It is DEFINITELY NOT. This is a high-quality hotel with professional staff and quiet, comfortable rooms. I stayed here on a weeknight so I could avoid freeway traffic to do business on a Friday and was most comfortable. The room was appointed with very nice features and a beautiful bathroom, and I was very pleased--even though my room faced the freeway on the second floor, I had NO freeway noise audible from my room. I will most likely use this hotel again for my needs.
Comment from Hotel Management
Apr 9, 2017 by Brett, Hotel Management
We very much appreciate you sharing your experience with the Expedia community. We are happy to hear that we were able to exceed your expectations. Thank you and be well!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 2, 2017
Not within walking distance to anything. The walls are very thin and if you have a noisey neighbour it could put you into a sleepless night. Pool and hot tub nice. Main resturant under construction and was closed.
Comment from Hotel Management
Apr 5, 2017 by Brett, Hotel Management
Thank you for your review, but our main restaurant, Citizen Kitchen, is open! We are currently renovating our old breakfast room and we are excited to unveil that later in the year! Be well!
4 out of 5
Recommended
for Everyone
by A verified traveler from Battle Ground, WA

Nice hotel close to Disneyland with hourly shuttle

Posted Apr 2, 2017
We've been staying at this hotel since it was the Crowne Plaza. Close to Disneyland and other Orange County tourist sites. Front end staff very friendly and helpful. Premises very clean with appealing landscaping. Very nice pool and fitness room. However, breakfast is overpriced $18/adult $9/child. The cleaning staff don't understand the concept of replacing the wet towels found in the tub with clean towels. Most of the maids have a language barrier so don't understand guests. I put the luggage cart at the door. My wife was asked if we were using the cart and she answered in the affirmative and yet in less than 90 seconds the cart had disappeared and I had to go get another cart. The double beds are too small to accommodate more than one person comfortably
Comment from Hotel Management
Apr 5, 2017 by Brett, Hotel Management
Thank you for sharing your thoughts with the Expedia community. Be well!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

WONDERFUL staff!

Posted Mar 28, 2017
Having such helpful, wonderful, and friendly staff made this stay great! I will definitely be using this hotel again!
Comment from Hotel Management
Apr 5, 2017 by Brett, Hotel Management
Thank you for the kind words about our staff! We look forward to having you at the hotel again soon!
2 out of 5
by A verified traveler from NEW MEXICO

don't believe what you see

Posted Mar 21, 2017
Pros: NOTHING
Cons: EVERYTHING
We picked this hotel because of cleanliness but were shocked that they rent this hotel to perverted construction workers. they stole a key from my daughter as they were watching her from the pool. I then changed our key so they wouldn't have the same key. those keys didn't work the next day and we were there for three days. had to change them again. Wanted to get in the pool before all the construction workers came in. they closed it and opened it up when the perverts arrived. Room serives were told not to enter our room just to change towels out. we had all towels ready at the door. They ignored our request and were in our room. I will never stay AT THIS PLACE AND DONT RECOMMEND IT TO ANYONE
Comment from Hotel Management
Mar 25, 2017 by Brett, Hotel Management
This is an extremely serious accusation and I assure you the hotel takes these claims very seriously. If you are able to provide additional information I invite you to reach out directly to the hotel so we can better assist you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

very nice staff and the shuttle service is good

Posted Mar 20, 2017
The room is clean and the staff is very nice. The shuttle service to Disneyland is very good.
Comment from Hotel Management
Mar 25, 2017 by Brett, Hotel Management
Thank you for staying with us. Come visit soon! Be well!