Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

calm and peace

Posted Jul 28, 2015
Pros: Casual and friendly
Calm and peaceful weekend getaway where you have access to the beach. The hotel is on a cliff and you can walk down to the beach, which is secluded so it feels like a private beach.
2 out of 5
by A verified traveler from 大阪

最悪

Posted Jul 6, 2015
高い宿泊費を支払ったのに使用済みのコップがそのままなので友人に連絡をしてもらったのに返答が無かったです。翌日友人に英語で苦情を言ってもらってやっと謝りに来ました
5 out of 5
Recommended
for Personal Event
by Harvey from Huntington Beach

Excellent Service at the Ritz

Posted Jun 1, 2015 on Hotels
Wonderful services and wonderful location.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect!

Posted May 30, 2015 on Hotels
Everything about this Hotel is perfect. Stunning views, newly renovated, friendly staff, great food. Will definitely come back!
4 out of 5
Recommended
for Business Travelers
by Hong from 美国

性价比差

Posted May 18, 2015 on Hotels
名不符实
3 out of 5
by A verified traveler from Los Angeles

High-end Holiday Inn.

Posted May 5, 2015
Pros: The staff - without exception they were cheerful, efficient and a joy to be around.
Cons: The rooms, but this would require a major remodeling.
Location: We spent all three nights sightseeing and dining in Laguna Beach.
The rooms are surprisingly small and poorly designed. Each room has an ENORMOUS, individual air conditioner which randomly goes off and on, even during the evening hours when you're trying to sleep. We initially asked for a different room and the front desk was very courteous and accommodating, but we cancelled the request when we realized all the rooms were identical. It took a couple of days, but we eventually got used to the air conditioner.
4 out of 5
Recommended
for Couples
by abdulaziz a from Qatar

Great view

Posted Apr 7, 2015 on Hotels
The view is perfect and I would pay again for the view, especially if you get the room with the fire place and coastal view
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
Great! The location and stay was awesome. I would come back again.
5 out of 5
Recommended
for Couples
by A verified traveler

Staff not quite up to par

Posted Mar 29, 2015 on Hotels
The hotel buildings and the views, the pools, the beach are unparalleled. However, the bar, restaurant, front desk, and pool bar are severely understaffed. Expect to wait and wait and wait for services.
3 out of 5
by A verified traveler from New York

The front desk staff was the worst unfriendly

Posted Mar 6, 2015
I cant believe how rude the front desk was upon check in till check out. I've stayed here before and loved it. I will never stay at this location again especially at $650.00 a night. Juan who was the "front desk manager" was so rude, so dismissive so unfriendly and so unprofessional! His attitude alone ruined my vacation