Ratings based on 433 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 10, 2019
Liked service. Had a little trouble with heating air conditioner unit. Temperature control
Comment from Hotel Management
Mar 11, 2019 by Michael, Hotel Management
Hi, thank you for staying at Best Western Orange Plaza. We appreciate the rating you gave our hotel. I'm sorry to hear about the trouble you had with the A/C temp control. I honestly would have loved to hear from you at the front desk so we could have resolved the problem. I hope that you stay again and please remember we want to help.
5 out of 5
by A verified traveler

Posted Feb 2, 2019
The staff was outstanding. They were both friendly and helpful.
Comment from Hotel Management
Feb 4, 2019 by Michael, Hotel Management
Gordy, The staff sends our best. Thank you for choosing to stay with us and your review helps out thousands of travelers. We hope to see you back in the near future.
5 out of 5
by A verified traveler

Posted Jan 29, 2019
Great breakfast. Pool not heated, no rain gutters on building
Comment from Hotel Management
Feb 2, 2019 by Michael, Hotel Management
Thank you for the review. The whole staff is delighted to see our score. We appreciate your business and will continue to make necessary improvements to the hotel.
4 out of 5
by A verified traveler

Posted Jan 26, 2019
Comment from Hotel Management
Jan 26, 2019 by Michael, Hotel Management
Hello, Thank you for staying at Best Western Orange Plaza. We appreciate your business. Your review helps us out tremendously.
2 out of 5
by A verified traveler

Posted Jan 22, 2019
Many homeless people stay/live at this location. It is not a good place to stay for business.
Comment from Hotel Management
Jan 24, 2019 by Michael, Hotel Management
Helllo, Thank you for giving our hotel a try, we understand that you will not be back. I have to refute your comments as we do not have homeless people staying at our property, nor would they be able to afford to stay here. I know that you will find a hotel to your liking. Have a great day.
4 out of 5
by A verified traveler

Posted Jan 13, 2019
The staff was very friendly The room itself needed a good deep cleaning We could hear almost everything going on in the neighboring rooms and outside but luckily we aren’t as effected as some by noise. We have to give two thumbs up to the breakfast they offer. So many choices! A waffle maker, sausage and bacon... a fresh juice machine... love love loved breakfast! Thank you!
Comment from Hotel Management
Jan 15, 2019 by Michael, Hotel Management
Thank you for staying with us. I appreciate the comments as I will you this information to make sure your room is deep cleaned. I do not know which room you stayed in at this point in time however, I will do my due diligence to find out. Thank you again.
5 out of 5
by A verified traveler

Posted Dec 31, 2018
Sandy was amazing. She goes above and beyond to make her guests feel welcome. She made our stay exceptional! We'd come back just because of her.
Comment from Hotel Management
Dec 31, 2018 by Michael, Hotel Management
Thank you for staying with us during the holidays. We appreciate you taking the time to mention Sandy as a reason you would come back. It was great having you. Happy New Year!
5 out of 5
by A verified traveler

Posted Dec 19, 2018
Room was great, staff was great!! Very enjoyable, short, stay - will stay again at this location in a heartbeat!!
Comment from Hotel Management
Dec 19, 2018 by Michael, Hotel Management
Hello, Thank you for your story about staying with us. We are glad that you stayed with us and from the looks of it, you will be back. Happy Holidays.
4 out of 5
by A verified traveler

Posted Dec 19, 2018 on Hotels
It was a place to sleep for the night. We were just traveling through. Nothing bad to say.
Comment from Hotel Management
Dec 19, 2018 by Michael, Hotel Management
Priscilla, Thank you for spending the night at our hotel. We do what we can to make every stay a comfortable one. We hope to see you again in the future.
3 out of 5
by A verified traveler

Bang for the cheap buck.

Posted Dec 10, 2018 on Hotels
Hotel was updated as far as bed spread and things. Bathroom, bathroom sealing, & hair dryer has hair in it and left from past customers. Loved the spare room with second bed located. The king bed was comfortable but the queen/full bed was hard as a rock. Seemed like not the best area. But not problems. Great bang for your buck. Way better than a motel 6.
Comment from Hotel Management
Dec 10, 2018 by Michael, Hotel Management
Alec, Thank you for giving us a shot at your business. I'm sorry that you did not have a better experience. We have a great staff and clean rooms. Happy Holidays