Ratings based on 91 Verified Reviews

4.4 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Florida

Scam Artist

Posted Sep 8, 2017
Cons: Everything
I had a hotel room booked for the weekend of the advocare classic. Due to the hurricane I was unable to get to the hotel. Tried calling on friday and to request a refund due to the hurricane and got no answer as they did not seem to have power. The phone just rang busy. Contacted Expedia who also tried to contact the hotel and had the same result. Both I and Expedia tried again on Sunday and got the same results again. Finally heard from the hotel on Monday after I was already back home and was refused a refund. I have already turned these scam artist into the BBB. Your refund policy should not basically blame people for something that is out of a persons control being the hurricane that just devastated the Houston area and shut down the highway between Houston and Lake Charles.
3 out of 5
by Bobby from Orange, TX

Just ok

Posted Jul 29, 2017 on Hotels
Worst Holiday Inn I've ever stayed in
3 out of 5
by Sharon

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
1 out of 5
by K.Colon from Jacksinville, FL

Would not stay here again.

Posted Jul 1, 2017 on Hotels
Overpriced and dirty
3 out of 5
by A verified traveler

Posted Jun 30, 2017 on Hotels
Room was ok. Lobby was a mess from the renovation, it was kind of off putting. Staff was good.
5 out of 5
by A verified traveler

Sometime traveler

Posted Jun 19, 2017 on Hotels
The people at the front desk were nice and the room was clean. The lobby was under construction so that made it a little uncomfortable to walk thru. Enjoyed the pool area and the breakfast was nice.
4 out of 5
by Carole

Nice hotel

Posted Jun 15, 2017 on Hotels
The hotel was in the middle of being updated. It will be beautiful when it's complete. It really did not interfere with our stay. The staff was very friendly and accommodating.
5 out of 5
by Chantell

Posted Jun 10, 2017 on Hotels
We we're in town for a funeral and greatly appreciate their compassion and extending our check out time etc.
5 out of 5
by Roxanne

Posted Apr 5, 2017 on Hotels
Stay was great
5 out of 5
by Don

OK hotel.

Posted Feb 27, 2017 on Hotels
There was remolding construction on my visit. Breakfast was average. Friendly receptionist. Overall stay was OK.