Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
746 Citadel Rd, Orangeburg, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 168 out of 413 reviews" "
Rating 8 - Good. 146 out of 413 reviews" "
Rating 6 - Okay. 52 out of 413 reviews" "
Rating 4 - Poor. 26 out of 413 reviews" "
Rating 2 - Terrible. 21 out of 413 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clear decay in the property and lack of cleanliness in room. A couple was loudly arguing in front of the building when I arrived. Smell of natural gas in stairwell. Staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jason, We appreciate your feedback regarding your recent stay, and we are glad to hear that you found our staff friendly and helpful. Your comments have been shared with our management team for further review. Our guests' comfort and safety are our highest priorities, and we will use your input to make improvements as needed.

10/10 Excellent

Richard

Traveled with partner
Liked: Amenities
We had been given an accessible room and asked to change. Desk person was very accommodating giving us a suite.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Richard,We appreciate your feedback regarding the room change process. Our staff strives to accommodate guest requests to ensure a comfortable stay. Your experience will be shared with the team to continue providing excellent service. Thank you for choosing to stay with us.

8/10 Good

LaShoda

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for me.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello LaShoda,We're thrilled to hear you found our hotel's location convenient during your stay. We strive to offer a prime location for our guests to easily access the area's attractions. Should you choose to stay with us again, we hope to provide you with an even more enjoyable experience.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this motel because it doesn't allow dogs or smoking. i appreciate motels that have these policies.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Robert,We are pleased to hear that you appreciated our no dogs and smoking policies during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

Kadeem

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kadeem,Thank you for sharing your feedback with us. Your comments are valuable in helping us improve our services for future guests. We recommend reaching out to the hotel management directly for further assistance regarding your concerns.

10/10 Excellent

Judith

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Judith,We're thrilled to hear you had an excellent stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another outstanding experience!

8/10 Good

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and breakfast was good
Stayed 3 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Christopher,We are delighted to hear that you enjoyed our customer service and breakfast during your stay with us. Your satisfaction is our top priority, and we strive to provide the best experience for all our guests. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.

4/10 Poor

Kadra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly. The room was fair, but the vent in the bathroom was coated with a solid film of lint and dust likely causing it to not work properly. The heat/ac unit in the room was littered with debris inside, it was very loud and I tried to turn it off so we could get a full nights sleep, but the off button didn't work and it ran all night and kept us up (we only stopped here to sleep for the night on a long trip home). I mentioned it to the front desk at check out and she brushed it off by telling me how to turn it off (I did that) and offered no compensation...
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Kadra,We apologize for any inconvenience you experienced. Your feedback has been documented and will be shared with the necessary departments for improvement. We value your comments and will address these issues to ensure a more pleasant stay for future guests.

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness
It was not clean. No sheets for pull out had to go down to desk to retrieve
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Susan,We appreciate your feedback and apologize for any inconvenience caused during your stay. Should you encounter any issues in the future, please don't hesitate to contact our front desk for immediate assistance. Your comments will be shared with our team for further improvement on our services.

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, trust worthy! I forgot my coat in the room and staff member called me to let me know the maid service turned it in! My house keys were in the pocket, I was very grateful they called. I would stay again at this hotel very friendly, feel like your home, very welcoming.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Maria,We are pleased to hear about your positive experience with our customer service team and that your lost item was promptly returned to you. Providing a comfortable and welcoming atmosphere for our guests is a top priority for us. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Sanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After having a rough time with another hotel, at 11:30 at night with a 7 year old, comfort saved the day. The staff was wonderful. Rooms were clean. And the breakfast was awesome. Especially the lady that attended to it. Very satisfied with our stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Sanda,We are delighted to hear that our staff provided excellent service and that you enjoyed our clean rooms and awesome breakfast. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Lisa,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any future travel plans, we hope to have the opportunity to welcome you back as our guest.

10/10 Excellent

Rebecca

Great location and friendly staff. Noisy heating unit in room
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Rebecca,Thank you for sharing your feedback on our hotel's location and friendly staff. We appreciate your kind words. We apologize for any inconvenience caused by the noisy heating unit in your room. Your comments have been noted and will be shared with our team for improvement. We hope to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Dino

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our stay was fine but our room was not the cleanest. The toilet seat had stains and the bathroom needs updates…a bit run down. The staff at check in and at breakfast area were extremely friendly.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Dino,Thank you for taking the time to share your feedback. We appreciate your kind words regarding our friendly staff. We apologize for any cleanliness issues you experienced in your room. Our team strives to maintain high standards, and we will address this with our housekeeping department to ensure improvements are made. We value your input and hope to have the opportunity to serve you better in the future.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Very loud in the morning with the staff cleaning the rooms
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Amanda,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced due to the noise from our cleaning staff. We strive to maintain a comfortable and peaceful environment for all our guests. Your comments have been duly noted and will be shared with our management team for further review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Cristian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't bother
Horrible. Desk wasn't helpful and rude. Couldn't get reservations to work and the attitude of the front desk was bad. Went to the Holiday Inn Express, they had great service.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Cristian,Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service to all guests, and we regret if this was not reflected during your visit. We appreciate your feedback and will address it with our staff for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terrible

Barbara

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Barbara, We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and would appreciate the opportunity to address any specific concerns you may have. Please reach out to us directly so that we can work towards a resolution.

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Clean property. Friendly staff.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Michael,Thank you for your feedback! We appreciate your kind words about the cleanliness of our property and the friendliness of our staff. It's always our aim to provide a clean and welcoming environment for our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Zelcha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasantly nice and the hotel was clean. The property was conveniently located near quick grab places such as restaurants, gas stations, and the Dollar General. I want to give a special shout out to Mrs. Shirley. She did her thang with breakfast, especially with the sausage biscuits and gravy. My family was truly grateful for a good breakfast that didn't taste like school breakfast lol.
Response from Manager on Jan 2, 2024
Hello Zelcha,Thank you for your kind words about our hotel. We are delighted to hear that you found our staff friendly and the property clean. It's great to know that our convenient location near restaurants, gas stations, and stores was beneficial to your stay. We will make sure to pass your appreciation to Mrs. Shirley for her exceptional breakfast service. We strive to provide a breakfast that exceeds expectations, and we're glad it stood out for your family. Your satisfaction is our priority, and we hope to welcome you again on your future visits.

10/10 Excellent

sallie

Traveled with partner
Staff was friendly and informative. Great suggestion for dinner nearby.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello sallie,Thank you for taking the time to leave a review! We're thrilled to hear that our staff was friendly and provided you with helpful information. We pride ourselves on offering excellent dining recommendations, and we're glad you enjoyed the nearby dinner option. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

James

Traveled with family
Liked: Staff & service
Room was not cleaned well
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello James,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We will address this matter with our housekeeping team to ensure a more thorough cleaning for our future guests.

10/10 Excellent

Valia

Traveled with family
Liked: Staff & service, room comfort
Good for the price
Good for the price. Bathrooms need a renovation but the room was actually pretty decent and spacious with comfortable beds.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Valia,Thank you for your feedback on your recent stay with us. We're glad to hear that you found the room to be spacious and the beds comfortable. We appreciate your suggestion regarding the bathrooms, and we'll take it into consideration as we constantly strive to improve our facilities. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Angela

Stayed 4 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Angela,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! If there's anything else we can do to make your future visits even more enjoyable, please let us know. We look forward to welcoming you back soon!

6/10 Okay

Virginia

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Virginia, Thank you for staying with us. We appreciate your business. If you have any specific feedback or concerns regarding your recent stay, please feel free to reach out to us directly. We value your input and would like to ensure that your experience exceeds your expectations in the future.

10/10 Excellent

Arnold

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Arnold,We are thrilled to hear that you had an excellent stay at our hotel! We strive to provide the best experience for our guests, and we are delighted to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

4/10 Poor

Charve

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My stay here was the awful, when I checked in, I was treated kindly but when asked to apply my discounted rates for VA and senior citizen, the young man did not know what to do. So, he stated to wait until we check out to have it applied then. There was no hot water and mind you I had an infant with us. The food was terrible, there were flying coach roach in the pull-out bed, the worst! When time to check out, the message for my discount was not passed on to the next person, so she is looking at me like I was lying and didn't want to apply it and didn't look she applied anything to my account because nothing was really taken off. Overall, I would not be coming back to this establishment.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Charve, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Stephanie

Stayed 2 nights in Nov 2023
Response from Manager on Dec 19, 2023
Hello Stephanie,We are delighted to hear that you had a wonderful experience during your recent stay at our hotel. We strive to provide excellent service and it is rewarding to know that we have met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Latoya

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Latoya, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could please reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Takena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and room was clean
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Takena,Thank you for sharing your positive experience with our friendly staff and clean rooms. We take pride in providing excellent customer service and maintaining a high standard of cleanliness. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tony

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Tony,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 Okay

Jack

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clerk at desk for 10 minutes. Did not know her job and borderline rude. Luke warm water in shower
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Jack,We apologize for the delay in assisting you and any perceived rudeness during your stay. We appreciate your feedback and will address the issues you mentioned with our team to further improve our service. Thank you for bringing this to our attention.

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too high a price for room with bath in poor condi.
Paying $188/night plus for an updated room, one doesn’t expect to find bubbling paint and chipping plaster around the tub in their bathroom. (Can send pic.) Manager offered 20% discount only to rescind after finding we booked room thru 3rd party.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Steven,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the condition of the bathroom. We value guest feedback and we'll address this matter with our team. Regarding the discount, please note that it was only applicable for direct bookings. We appreciate your understanding in this matter.

10/10 Excellent

Paula

Traveled with partner
Liked: Staff & service, amenities
Very friendly staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Paula,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Marty R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Bathroom was large. Beds were very comfortable. Polite and helpful staff. Plenty of parking. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Marty R,Know that your voice is of tremendous importance to us and we value your comments about our staff and your comments about our parking. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Robert,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Joshua

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was dingy and smelled bad, Bed under the sheets had a funky smell, bed was also very uncomfortable, toilet leaked water onto the floor, and the for the price I paid to stay for one night I would have slept in my car if i didnt need to use the shower.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Joshua ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Letitia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to the highway and professional staff.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Letitia,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Andrew, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service
the property was adequate. its cleanliness and price point were its strongest factors. felt a bit worn and in need of refresh.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Andrew,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our price as well as our property. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello JACQUELINE,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff, convenient location and a comfortable bed.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Daniel,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our bed. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Plenty of food and fuel options very close. Very good access to the interstate. Highly recommended.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hi Wayne,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Samuel,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Jason,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Aim higher with room cleaning.
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Jonathan,Thank you for taking the time to share. We appreciate your feedback regarding our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
We stayed at this hotel for a quick overnight stay. We arrived late after a long day in the car. Check in was quick and painless and the front desk staff was friendly and informative. However, the first room they gave us smelled of cigarette smoke. The curtains even had burn holes. I called the front desk and they moved our room right away. Other than that minor inconvenience it served its purpose for the night.
Stayed 1 night in Apr 2023
Response from Manager on Apr 11, 2023
Hello Kristin, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Timothy

Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Timothy, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Thomas

Stayed 1 night in Mar 2023
Response from Manager on Apr 16, 2023
Hello Thomas,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Aaron,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was great. The room was clean. Breakfast was awesome. A little difficult to park late night, because the hotel was full. Housekeeper was not nice.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello Samuel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast and room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.