STRONGLY suggest not staying here!
Posted Apr 20, 2017
My family and I visit Orangeburg, SC annually. This year, April 2017, has by far been the worst hotel experience ever while visiting. The last time my family and I stayed at this hotel was four years ago. ALOT has changed since then. Upon arrival, we immediately noticed that this hotel must be under new management from our visit four years ago. Nothing gave us the impression that we were at a Country Inn and Suites brand hotel. The lobby was poorly decorated with trash, literally, on the floor. The furniture was dirty and in need of upgrading. After finally settling into our room after having to be changed from a filthy room, we noticed spiders on the bed linens and bugs in the corner. Both rooms (the room they changed us from and the new room) were in desperate need of vacuuming- which is evident in the hallways.
The front desk clerks did not make the situation any better. The night clerk could care less about our concerns. When speaking to the manager the following morning, she could not explain why none of the phones in any of the rooms worked. The manager then proceeded to inform us that our standards may be "high," as her night clerk nor head house keeper could find nothing wrong with the rooms. We will NEVER stay at this hotel again, and at this point, in fear or staying at any Country Inn and Suites Hotel.
Comment from Hotel Management
Apr 23, 2017 by Anne Gregory, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.