Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, free WiFi, bed sheets, alarm clocks

Reviews of Days Inn by Wyndham Orangeburg

2 out of 5
Days Inn by Wyndham Orangeburg
3691 Saint Matthews Rd, Orangeburg, SC

Reviews

5.8
Rating 10 - Excellent. 64 out of 503 reviews" "
Rating 8 - Good. 122 out of 503 reviews" "
Rating 6 - Okay. 105 out of 503 reviews" "
Rating 4 - Poor. 110 out of 503 reviews" "
Rating 2 - Terrible. 102 out of 503 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Vilson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad conditions. Old hotel and equipments.
Stayed 1 night in Apr 2024

4/10 Poor

Susan E

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room (102) was very worn out. Big holes in carpet, connecting door all beat up with a primitive sliding bar lock. No room phone, holes in beadspreads, hair dryer plug broken, wall socket near nightstand did not work, unwrapped plastic cups. Definitely will not book in that hotel again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Susan E, We appreciate your feedback regarding your recent stay. We encourage guests to reach out to the management team directly for any concerns during their stay, as they are dedicated to addressing and resolving them promptly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Howard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is old and smelly and dirty it’s clean hair on the bed on sink old sheets and hotel cigarettes burns all over the floor all the furniture is old
Response from Manager on Apr 5, 2024
Hello Howard, We value your feedback and regret to hear about your experience. We encourage guests to inform us of any concerns during their stay to address them promptly. Your comments will be shared with the relevant team for review and improvement. Thank you for bringing this to our attention.

4/10 Poor

Robin

Traveled with family
Disliked: Staff & service, property conditions & facilities
People out side playing loud music. Couldn't sleep.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Robin, We apologize for any inconvenience caused by the noise disturbance. Guest comfort is important to us, and we encourage guests to inform our staff immediately so we can address any issues promptly. We appreciate your feedback and will strive to improve our guest experience in the future.

6/10 Okay

Ken

Traveled with partner
Disliked: Amenities, property conditions & facilities
Faucet was falling off the sink, 2 lights did not work, door safety lock was broken
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ken, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns to enhance our guests' experiences. We appreciate you bringing this to our attention for further review by our team.

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Earl,We appreciate you sharing your experience with us. We strive to provide a pleasant stay for all our guests. We hope to welcome you back in the future for another enjoyable visit.

6/10 Okay

Shawna

Disliked: Cleanliness, amenities, property conditions & facilities
We had carpet not properly fastened to the floor, bedcover had cigarette holes in it and it was a non smoking room, hairdryer wouldn’t work, marks on the door and paint off bathroom door. Maybe complaints and front desk and took pics to show them.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Shawna,We appreciate you bringing these concerns to our attention. We encourage guests to notify us of any issues during their stay so we can address them promptly. Your feedback helps us improve our services and facilities for future guests. Please feel free to contact our management team with any further details or concerns you may have.

4/10 Poor

Charles Bruce

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV remote. Fridge not working. No a/c. Ceiling falling in. No water pressure in bathroom sink. Smelled like cigarettes. Will NEVER stay at this Days Inn again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Charles Bruce,We are sorry to hear about your experience and appreciate your feedback. We encourage guests to address any concerns during their stay to ensure a comfortable visit. For any further assistance, please reach out to our management team directly.

6/10 Okay

Charles

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
The room was comfortable and quiet after a long days drive. But the room was dated and in need of some cosmetic work.
Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello Charles, We appreciate your feedback regarding your recent stay with us. We're glad you found the room comfortable and quiet. Your comments about the room's appearance are duly noted for our continuous improvement efforts. Thank you for bringing this to our attention so we can address it appropriately and enhance the experience for our future guests.

6/10 Okay

James

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Just ok. Very old.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello James,Thank you for taking the time to share your feedback with us. We value all comments from our guests. If you have any further insights to provide, please feel free to contact our management team directly. Your input is appreciated.

6/10 Okay

Ron

Traveled with family
Disliked: Property conditions & facilities
no internet service you can only get it if you go to their lobby or go to MacDonald
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Ron, We apologize for any inconvenience you experienced with the internet service during your stay. Your feedback is important to us, and we will share it with our team for further review and improvement. For any future concerns, please feel free to reach out directly to our management team for assistance.

2/10 Terrible

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Krystal,We apologize for any shortcomings you may have experienced during your stay. We value your feedback and would appreciate it if you could reach out to our hotel directly so that we may address any specific issues you encountered. We strive to provide a positive guest experience and appreciate the opportunity to improve.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Betty,Thank you so much for your perfect rating! We are delighted to hear that you had an excellent stay with us. We truly appreciate your business and hope to welcome you back soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refresh n Renew
Observed some needed improvements. Had two different rooms over two days. First night, the heater unit did not function properly. Advised the frt desk. Next night, the shower cntrl lever was in need of repair bc the water split btwn tub nd shower head, causing a disruption in water flow. Frt desk advised. The overall esthetics ofda furnishings need either replacement or reconditioning.
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing the issues with the heater unit and shower control lever to our attention. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize for any inconvenience caused. We will address these concerns with our maintenance team and ensure that necessary improvements are made. Your input will help us enhance the overall aesthetics of our furnishings as well. We appreciate your valuable feedback and hope to have the opportunity to serve you better in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
A One Nighter
I pay thru the Hotels.com platform, so to have a deposit required upon check in is an insult nd disappointing. Any issue can be addressed in the future as an ID is presented which can be filed. The room was a bit shabby nd needs to have improvements done. The heating/ac unit powers on but does not put out heat, only momentarily before changing to luke warm air. The furniture chairs need replacing. Walls refurbished or painted. Refrigerator needs to be replaced. It is old nd rusted out. The stay is tolerable for one night. Above all, I AM HAPPY there issa tub with great HOT water, yayyy!!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the deposit requirement. We appreciate your suggestion regarding addressing issues in the future and will take it into consideration. We're sorry to hear about the condition of your room and will pass on your comments to our maintenance team for further review. We appreciate your patience and understanding.

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am surprised that Hotels.com would include this hotel on their site -- we made the mistake of staying here twice with each time being sub standard
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Anne, We apologize for any inconvenience caused during your stay with us. Our team is committed to providing a high standard of service, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to improve our guest experience. Please contact our management team directly so that they can address your concerns personally.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean & quiet :(
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello John,We're glad to hear that you found our room clean and quiet. Providing a peaceful and clean environment is a top priority for us. Thank you for your feedback!

2/10 Terrible

David

Dissatisfied Stay at Days Inn
The fact that I had prepaid in advance for two nights and still have to pay a $100 deposit is appalling. The room was not presentable. Patched walls left unpainted, sink faucet that didn’t work properly, bed sheets and pillow case looked like they were stained by only God knows what. The roon was non refundable otherwise I would have checked out and went down the road to another chain hotel. I will NOT being staying at this Days Inn location again. Oh, and the ice machine was down, no coffee in the room. The shower water pressure was the only good thing although the tub was dingy.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello David, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the deposit requirement. We strive to provide comfortable and well-maintained rooms, and we regret to learn about the issues you encountered. Your feedback will be shared with our team for further review and improvement. We appreciate your understanding regarding the non-refundable reservation. We apologize for any inconvenience caused by the unavailable amenities during your stay. We hope you will consider staying with us again in the future so we can provide a more enjoyable experience.

2/10 Terrible

Abigail

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend to anyone. The lobby smells like body odor and the staff was blunt and not nice. The room smelled of cigarettes and marijuana (I got a non smoking room). There were holes in the ceiling, the bed linens were stained, and the walls look like they hadn’t been ever cleaned before.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Abigail, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value cleanliness and guest satisfaction, and we will address your concerns with our team. Our top priority is to provide a comfortable and enjoyable stay for our guests. We appreciate your feedback on areas that need improvement and will take them into consideration for future enhancements.

2/10 Terrible

YahDiynah

Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello YahDiynah, We're sorry to hear about your experience at our hotel. Please reach out to us directly so that we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

2/10 Terrible

Kathrine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the dirtiest hotel room I have ever stayed in. There was dust everywhere and the counters, toilet, and tub weren’t even wiped. There was literally blood splattered on the ceiling and smeared jelly all over the floor. There was about an inch of dust on every piece of furniture. The room smelled like cigarettes. Luckily we drove and brought extra linens because I wasn’t confident that the bedding was clean. Also, the first room we were assigned didn’t have a working key and I had to go back and forth to get a new room. Luckily the worker was very nice. Worst stay I’ve probably ever had though.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Kathrine, Thank you for sharing your feedback with us. We apologize that your experience fell short of expectations. We take cleanliness very seriously, and we will address your concerns with our housekeeping team. We appreciate your understanding regarding the issue with the key, and we're glad our staff provided helpful assistance during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

Sharon

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Barely stayed all night, bathroom and closet area crawling with roaches. Noise from parking lot and surrounding rooms was too much. We were there 5 hours and will never go back.
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Sharon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. Location of property was good and easily accessible to food and convenience store.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jimmy,Thank you for your positive feedback on our comfortable beds and convenient location. We strive to provide a comfortable and accessible experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

marcia

Disliked: Cleanliness, amenities, property conditions & facilities
Contacted Wyndham re our experience and sent them pictures No response from them other than initial acknowledgement of receipt of email Room was uncomfortable to be in due to the condition it was in Security lock for inside room was missing
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello marcia, Thank you for reaching out to us and sharing your experience. We truly apologize for any inconvenience caused by the condition of your room and the missing security lock. We appreciate your patience as we look into this matter further and address it appropriately. Please feel free to reach out to our management team directly for further assistance.

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
The property is an older one and as such barhroom, walls, doorways and windows show signs of that. The room was clean and bed was comfortable for a one night stay. There was confusion about room type as I was offered a smoking room. I have asthma so a smoking room not a great alternative. Because I booked with Expedia it took a phone call to the Manager to move me in to a comparable non smoking room. After that all was well.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello David,Thank you for sharing your feedback with us. We appreciate your understanding regarding the signs of age in our property. We're glad to hear that your room was clean and the bed comfortable for your one-night stay. We apologize for any confusion regarding the room type and appreciate your patience while the issue was resolved. We're pleased that the manager was able to move you to a comparable non-smoking room. We hope this did not significantly impact your overall experience and look forward to welcoming you back in the future.

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad bedding room
Ask for non-smoking room, which is what they gave me. But top blanket had burnt hole in it. And other bed in room wasn’t any better, it was all stained. … This type of bedding I would throw away. Will not be going back
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Richard, We apologize for any inconvenience you experienced during your stay. Our team strives to provide clean and comfortable accommodations for all our guests. We appreciate your feedback regarding the bedding and will address this with our housekeeping team to ensure it does not happen in the future. Thank you for bringing this to our attention.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered. We encourage you to reach out to our management team directly to further discuss your concerns and offer any assistance that we can.

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Donna,Thank you for your rating! We're glad to hear that you had a positive experience at our hotel. If there is anything else we can assist you with, please let us know.

8/10 Good

Maureen, Bristol

Stayed 1 night in Oct 2023
Response from Manager on Nov 16, 2023
Hello Maureen,Thank you for choosing our hotel for your recent stay. We appreciate your valuable rating and are glad to hear that you had an overall positive experience. We apologize for any inconveniences you may have encountered and appreciate your understanding. Our team at the hotel constantly strives to improve and provide the best possible service. We hope to have the opportunity to welcome you back in the future and provide an even better stay.

4/10 Poor

Tim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old and it shows. Close to train tracks and they run all night long. Close to main road and can hear every car radio. Nothing worked right. Ice machine was out of order and can only get ice from office back room. Ceiling plaster falling in spots. TV was not best. Sound from previous channel played on current channel. Walls and doors could use several coats of paint. Staff was friendly and helpful, not their fault i didn't like it.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Tim, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address the issues raised to ensure a better experience for our future guests. Thank you for acknowledging our friendly and helpful staff.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reverse snowbird trip
Leisure trip to “just get away “, before all the snowbirds and friends flock to FL.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Russell,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Russell

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price was great but the facility needs a lot of work. Two of the lights didn’t work. Hair dryer didn’t work. TV remote did not work but night attendant brought us a different one. Faucets in the bathroom were loose and wiggled all over. It was quiet and we slept good. Attendants were both very pleasant.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Russell, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your concerns have been noted and we will address them promptly to ensure a better experience for our future guests. We appreciate your compliments regarding our staff.

4/10 Poor

lester, Cooper City

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is convenient to I-26 and the parking lot is spacious with room for trailers. Restaurants are within walking distance. Lights by the bed and over the bathroom mirror in my room did not work. Breakfast was good, biscuits and gravy and other selections were okay…
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello lester, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and your comments about our parking. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Jonathan

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Jonathan,We apologize for any inconvenience you may have experienced during your stay. Please provide us with more details so that we can address your concerns promptly.

8/10 Good

Susan, Geneva

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Susan,Thank you for rating our hotel! We appreciate your feedback.

10/10 Excellent

Manuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Manuel,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Margaret, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Oct 28, 2023
Hello Timothy,Thank you for your feedback! We are delighted to receive such a high rating from you. Hope to welcome you back soon!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello John, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

catelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
wouldn’t stay here again
the hotel staff was friendly. we were charged a $100 deposit in case of damages to our room, but our room was already in not-so-good condition. crickets roaming the room, stains all over the bed sheets and comforter, and the room was just dingy. didn’t get pictures of the hairs that were all over the bathroom sink and tub, but it was enough to gross me out. anyway, here’s to hoping they don’t keep my deposit after sticking me in a gross non-refundable room.
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello catelyn, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty paint pilling off ceiling,used towel hanging on bathroom door, cigarette burns in the carpet, and the chair that you would sit in coffee pot didn’t work worst hotel room I’ve ever stayed in
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello James, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Margarita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was digustin
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Margarita, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hello Sonia,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Cindy was amazing. She was helpful, kind and friendly. I’m am so grateful for her! Thank you.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Melanie,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Siebert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty shower and floor. Needs major renovating. People yelling in the parking lot ALL night long (two different nights). Will not stay here again.
Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Hello Siebert, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Patrick, It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Lattice

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The check in staff was very friendly. The hotel needs repairs and renovation. The shower head was about to fall off, the room needs painting and holes patched in the wall, the carpet is old and dirty. The bedspreads had alot of stains on them. The room had several roaches we had to get roach spray. Some of the staff was rude during breakfast and check out.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Lattice, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need a deep cleaning and touch up on the interior. Will never stay there again. Not appealing.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Laura, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service
It is very convenient to access from the highway. Staff was friendly. Room was satisfactory. And a small breakfast with both hot and cold items.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Mark,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Roslyn, Converse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Roslyn, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.