Ratings based on 1,816 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

In town

Posted Dec 17, 2017
Staying in town is usually not my thing, but to take a quick boat ride to the private island was amazing daily.
Comment from Hotel Management
Dec 20, 2017 by Paul Gielen, Hotel Management
Dear Tina, Thank you for your feedback and your beautiful photo. That's what we want to provide, a downtown experience. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice beach resort with the friendliest staff

Posted Dec 17, 2017
We checked in at the ocean suites with Jeffery who was a part of the friendliest front desk staff I have ever encountered. Our room was perfect size for us 3 adults and 1 child. The speed boat to private island was effortless. Overall a wonderful stay.
Comment from Hotel Management
Dec 20, 2017 by Paul Gielen, Hotel Management
Dear Bella, Thank you for your feedback and your time spent with us. Always nice to read great feedback about our associates. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

A true vacation spot to enjoy

Posted Dec 17, 2017
relaxing & walking distance to great restaurants. Staff is excellent, especially Ebony. Great place to re- energize. Private island is beautiful.
Comment from Hotel Management
Dec 20, 2017 by Paul Gielen, Hotel Management
Dear Sir / Madam, Thank you for your feedback and your time spent with us. We appreciate it! We hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ma

Great time!!

Posted Dec 16, 2017
Pros: Location and lots to do within walking distance! Great staff!! Very attentive!
Cons: Hallway rug cleanliness.
Location: Great location! You are in downtown Orenjestad with lots of shops, restaurants, flea markets, the Market Place, and as for my wife the casinos!!.
For us older folks, it was a great location! Lots of shops people, cultures, languages, religions, etc!! It was great to interact and engage everyone within a very friendly welcoming atmosphere!! Very much enjoyed the private island!! Great job to our room keeper Violette!! She was awesome, friendly, and attentive to our needs!! Also great job to Peter and Nelson who work the pool area!! Great smart young men!! You should be proud of them, and all your staff!! It was a wonderful experience!!
Comment from Hotel Management
Dec 20, 2017 by Paul Gielen, Hotel Management
Dear Edward, Thank you for your honest feedback and your time spent with us. We appreciate. We will address the hallway rug immediately. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Private Island / Beach!

Posted Dec 11, 2017
Pros: Private Island is amazing!
Cons: shower with no hot water
Location: great location, center city, nice shops near by.
When i booked this hotel I did not realize that there is no beach next to the hotel. But there is a private island with 2 beaches requiring a short boat ride (8min) to get to the beach. the boat runs every 15min from 7a to 7p. The Island is amazing! Pink flamingoes and iguanas galore! Excellent!!!!! The hotel has an infinity pool on site and there is a beach access required a short walk to another part of the Hotel across the street at another Hotel building. Overall great stay. one issue we: there was no hot water in the shower. Luke warm water even after we asked service to have it fixed.
Comment from Hotel Management
Dec 13, 2017 by Paul Gielen, Hotel Management
Dear Yana, Thank you for your honest feedback and your time spend with us. We appreciate it. Nice to read about your experience on the Private Island. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Excellent stay

Posted Dec 11, 2017
We enjoyed very much the location the private beach and the kind and friendly people.
Comment from Hotel Management
Dec 13, 2017 by Paul Gielen, Hotel Management
Dear Pedro, Thank you for your feedback and your time spend with us. We appreciate it. Nice to read about your experience on the Private Island. We hope to see you back soon!
3 out of 5
by A verified traveler

perks-flamingo beach

Posted Dec 5, 2017
Im glad we only had one night at the renaissance. The only amenity that i enjoyed was the fact that the hotel had their own private beach. Now, granted that the flamingo beach is a popular tourist site and was quite wonderful. The dine in room service on the other hand was HORRIFIC. We ordered about 8 different plates.. from the ahi tuna to the cold mozzarella and tomato panini. Almost all of our food arrived room temperature. The room size is fairly small, and the bathroom is uncomfortably designed.
Comment from Hotel Management
Dec 6, 2017 by Paul Gielen, Hotel Management
Dear Sir / Madam, Thank you for your honest feedback and your time spend with us. Happy to read about your wonderful experience on the Private Island, unfortunately we can't say the same for your dine in room experience. We will address this issue immediately. We do hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good Hotel

Posted Dec 2, 2017
We stayed at Ocean Suites. This a good hotel but has slipped since our last trip. Carpet was dirty with stains, entry door has stains were someone had spilled something. It appears as though the hotel needs some renovation and better housekeeping.
Comment from Hotel Management
Dec 5, 2017 by Paul Gielen, Hotel Management
Dear Jack, Thank you for your feedback and your time spend with us. We will address the issues immediately. We hope to see you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Walkable location was the best

Posted Nov 30, 2017
Hotel check-in needs improving for efficiency and wait time. They were on slow island time but very nice. Hotel was clean, needs some updating and bathtubs. The walls were thinner than what I prefer but Thank goodness I wasn’t next to honeymooners. Cleaning staff were exceptional, never had to ask for anything & they were on point. The location was the best part of my stay. The hotel location is walkable to great restaraunts not the ones across the street. Location is close to high end and tourist shopping. Flamingo & iguana beach were nice if you get there early to get a good location. Aruba was awesome and I plan to return.
Comment from Hotel Management
Nov 30, 2017 by Parimal, Hotel Management
Dear Tina, Thank You for staying with us & sharing your recent vacation experience; well appreciated. Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great place to stay

Posted Nov 28, 2017
Its in the heart of the city, 10 min cab ride from the night life, alot of food options close, food is alittle pricy but very good. This was a great hotel and its couple , family and friend friendly
Comment from Hotel Management
Nov 28, 2017 by parimal, Hotel Management
Dear w, Thank You for staying at Renaissance Aruba & sharing your vacation experience. Regards, Parimal Trivedi