Ratings based on 1,819 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Private Beach Access

Posted Jan 22, 2018
Pros: The staff is wonderful and extremely nice. The hotel is very clean and close to a lot of shops.
Cons: There are always room for improvements. I would suggest a shuttle between beaches would be ideal but that it out of the question.
Location: There are two casinos, a movie theater, and about a dozen restaurants nearby.
I love this hotel. It is really clean, with a nice staff. The environment seems to be lively enough especially at the pool when the DJ is spinning. The hotel is situated near numerous activities such as two casinos, a mall, a dozen restaurants with a special access to a private beach. The challenge about this hotel or most hotel chains in Aruba is they are not all close by proximity to one another. The Renaissance hotel is like the only hotel within a thousand feet as you leave the property. To go visit another beach or hotel, you will really need to take a cab. I like the free shuttle service the hotel provides to take you from one place to another. The Starbucks Coffee shop on the first floor is an added bonus as well.
Comment from Hotel Management
Jan 23, 2018 by Paul Gielen, Hotel Management
Dear K_L, Thank you for your positive feedback and your time spent with us. We appreciate it. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2018
Location: There were many restaurants and souvenir shops. It was a very lively location.
The room was very comfortable. The staff was friendly and professional at all times.
Comment from Hotel Management
Jan 22, 2018 by Paul Gielen, Hotel Management
Dear Sir / Madam, Thank you for your positive feedback and your time spent with us. We appreciate it. We hope to see you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice private beach

Posted Jan 19, 2018
Enjoyed the hotel a lot. The rooms were to small, but over all they were clean. The staff was helpful. I would recommend this hotel to my friends and family.
Comment from Hotel Management
Jan 22, 2018 by Paul Gielen, Hotel Management
Dear sir/ madam, Thank you for your feedback and your time spent with us. We appreciate it. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Modern room. Loved the island

Posted Jan 16, 2018
House keeping was terrible. Room was clean on arrival however terrible job during our stay. Room wasn't cleaned until after 4pm then very very basic cleaning however they were there banging on the door 2 hours before check out to get in there. Besides housekeeping liked the hotel.
Comment from Hotel Management
Jan 17, 2018 by Paul Gielen, Hotel Management
Dear sir/ madam, thank you for your feedback and your time spent with us, we appreciate it. We hope to see you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Reinannce is in town and perfectly located.

Posted Jan 7, 2018
Pros: being in town, quiet, the private beach. Pool side restaurant.
Cons: The front check in staff and the rooms need work.
Location: 2 golf courses, light house, gold mine, butterfly tour, casinos, snorkeling, shopping, theatres. ATV rentals.
This is the third time in Aruba and our 2nd time staying at the Reinannce, we booked our trip months in advance, when we checked in we did not get the room we had booked and the staff was very rude about it and then were told we would have to pay to upgrade to the room we had booked even after showing our booking documention. The rooms were not as clean and up to date as should have been. Upon checking out several other customers were complaining about the rooms as well. Such as the toilets run all night the showers leak. Rooms not being restocked with toiletries and no bed linens for the pull out sofa. The hotel staff is not very knowledgeable of there property or the surrounding areas. It was almost like if you wanted any information you had to pay for it. The location of the hotel is great it is in town with several restaurants, shops, and casinos at walking distance. We always love the private island and still love that Aruba is quiet and not the loud party atmosphere. If this is your first time in Aruba know the food is very expensive for those traveling with children or on a budget. Several families staying at the Reinannce grocery shop and eat in there rooms, each room has a full frig and microwave and there is a mini kitchen in each room which is nice. They have a great outside restaurant which is poolside and that staff is awesome.
Comment from Hotel Management
Jan 8, 2018 by Paul Gielen, Hotel Management
Dear sir / madam, Thank you for your feedback and your time spent with us. We appreciate it. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Last minute getaway

Posted Jan 7, 2018
Perfect for couples...Lots to do nearby or a short cab ride away!! Loved it
Comment from Hotel Management
Jan 8, 2018 by Paul Gielen, Hotel Management
Dear M, Thank you for your feedback. We appreciate it! Hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from park ridge nj

Best Secret in Town

Posted Jan 4, 2018
We booked last minute for the New Years holiday week and were delighted to arrive at a unique resort. To our surprise the resort included a private island beach for guests only. Perhaps we overlooked that when we booked but even at the resort we found that their amenities were not very well communicated or marketed. In any event it was a great place to stay, would go back again!
Comment from Hotel Management
Jan 8, 2018 by Paul Gielen, Hotel Management
Dear Eric, Thank you for your feedback and your images. It's always nice to see images of our hotel and Private Island, We appreciate it. Hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel closes to everything

Posted Jan 3, 2018
This is a perfect hotel for a family vacation. Big room, nice and clean. The market place next to the hotel definitely adds points for the stay. Love the private island and will come back again.
Comment from Hotel Management
Jan 4, 2018 by Paul Gielen, Hotel Management
Dear Wendy, Thank you for your feedback and your time spent with us. We appreciate it. Hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Loved the private island from the Renaissance!

Posted Dec 28, 2017
Pros: Great location nearby shops and restaurants that weren't all closed on Sundays/holidays was ideal. Private island was special getaway. Friendly staff.
Cons: It is a bit tired and some investment in room maintenance would be ideal.
Location: Shopping - high end stores and small souvenir stands, Louis Vuitton to local craft stalls. Restaurants - good selection of standard and local fare.
Great location to experience Aruba near the downtown shops and restaurants. The private island made this a special location - without it, it would just be another hotel. The front desk and restaurant staff was representative of the motto "One Happy Island". Appreciate their assistance and smiles.
Comment from Hotel Management
Dec 29, 2017 by Paul Gielen, Hotel Management
Dear Sean, Thank you for feedback and your time spent with us. We appreciate it. Nice to read about your experience on the Private Island. We will address the rooms condition immediately. We hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to many amenities

Posted Dec 24, 2017
Travelled with a group of friends. Loved the lounge to meet up before heading out. Wifi connection was great.
Comment from Hotel Management
Dec 28, 2017 by Paul Gielen, Hotel Management
Dear sir / madam, Thank you for your feedback and your time spent with us. Hope to see you back soon!