Ratings based on 1,794 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Private Island / Beach!

Posted Dec 11, 2017
Pros: Private Island is amazing!
Cons: shower with no hot water
Location: great location, center city, nice shops near by.
When i booked this hotel I did not realize that there is no beach next to the hotel. But there is a private island with 2 beaches requiring a short boat ride (8min) to get to the beach. the boat runs every 15min from 7a to 7p. The Island is amazing! Pink flamingoes and iguanas galore! Excellent!!!!! The hotel has an infinity pool on site and there is a beach access required a short walk to another part of the Hotel across the street at another Hotel building. Overall great stay. one issue we: there was no hot water in the shower. Luke warm water even after we asked service to have it fixed.
Comment from Hotel Management
Dec 13, 2017 by Paul Gielen, Hotel Management
Dear Yana, Thank you for your honest feedback and your time spend with us. We appreciate it. Nice to read about your experience on the Private Island. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Excellent stay

Posted Dec 11, 2017
We enjoyed very much the location the private beach and the kind and friendly people.
Comment from Hotel Management
Dec 13, 2017 by Paul Gielen, Hotel Management
Dear Pedro, Thank you for your feedback and your time spend with us. We appreciate it. Nice to read about your experience on the Private Island. We hope to see you back soon!
3 out of 5
by A verified traveler

perks-flamingo beach

Posted Dec 5, 2017
Im glad we only had one night at the renaissance. The only amenity that i enjoyed was the fact that the hotel had their own private beach. Now, granted that the flamingo beach is a popular tourist site and was quite wonderful. The dine in room service on the other hand was HORRIFIC. We ordered about 8 different plates.. from the ahi tuna to the cold mozzarella and tomato panini. Almost all of our food arrived room temperature. The room size is fairly small, and the bathroom is uncomfortably designed.
Comment from Hotel Management
Dec 6, 2017 by Paul Gielen, Hotel Management
Dear Sir / Madam, Thank you for your honest feedback and your time spend with us. Happy to read about your wonderful experience on the Private Island, unfortunately we can't say the same for your dine in room experience. We will address this issue immediately. We do hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good Hotel

Posted Dec 2, 2017
We stayed at Ocean Suites. This a good hotel but has slipped since our last trip. Carpet was dirty with stains, entry door has stains were someone had spilled something. It appears as though the hotel needs some renovation and better housekeeping.
Comment from Hotel Management
Dec 5, 2017 by Paul Gielen, Hotel Management
Dear Jack, Thank you for your feedback and your time spend with us. We will address the issues immediately. We hope to see you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Walkable location was the best

Posted Nov 30, 2017
Hotel check-in needs improving for efficiency and wait time. They were on slow island time but very nice. Hotel was clean, needs some updating and bathtubs. The walls were thinner than what I prefer but Thank goodness I wasn’t next to honeymooners. Cleaning staff were exceptional, never had to ask for anything & they were on point. The location was the best part of my stay. The hotel location is walkable to great restaraunts not the ones across the street. Location is close to high end and tourist shopping. Flamingo & iguana beach were nice if you get there early to get a good location. Aruba was awesome and I plan to return.
Comment from Hotel Management
Nov 30, 2017 by Parimal, Hotel Management
Dear Tina, Thank You for staying with us & sharing your recent vacation experience; well appreciated. Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great place to stay

Posted Nov 28, 2017
Its in the heart of the city, 10 min cab ride from the night life, alot of food options close, food is alittle pricy but very good. This was a great hotel and its couple , family and friend friendly
Comment from Hotel Management
Nov 28, 2017 by parimal, Hotel Management
Dear w, Thank You for staying at Renaissance Aruba & sharing your vacation experience. Regards, Parimal Trivedi
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel with access to private island

Posted Nov 27, 2017
Nice hotel with access to flamingo beach. Beautiful, clean, connected to a mall. Great location in town. So much shopping! The only complaint is I wish I had a view of anything outside and not the inside of the mall. Flamingo beach is so beautiful!! Such an amazing experience.
Comment from Hotel Management
Nov 27, 2017 by Parimal, Hotel Management
Dear Christina, Thank You for staying at our Resort & sharing your experience; well appreciated. Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

private beach is a plus

Posted Nov 26, 2017
Pros: Private beach Great accommodations...we had an ocean view suite.
Cons: We only ate dinner here once and the food was just OK.
Location: Right in town if you like to be close to restaurants and shopping. You can easily take a taxi anywhere..we spent 1 day at Eagle Beach.
Very nice hotel with private beach (with flamingos!). Staff were gracious and helpful. Within walking distance to many restaurants. Good shopping area as well. We stayed at Ocean Suites which is better than the Marina if you want an ocean view. We did the breakfast package but you can walk across the street and get breakfast for much less. Of course, eating breakfast on the private island is worth it for the view.
Comment from Hotel Management
Nov 30, 2017 by parimal, Hotel Management
Dear Pat, Thank You for staying with us & sharing your recent vacation experience; well appreciated. Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Will never stay anywhere else in Aruba

Posted Nov 25, 2017
The hotel itself is nothing special. The rooms are a good size and updated. They are kept clean. All of which should be expected. The location is nice, right downtown. The private island on the other hand was absolutely stunning. It made the trip for me and because of the access to that island, i will never stay in any other hotel on Aruba. It is that worth it!
Comment from Hotel Management
Nov 27, 2017 by Parimal, Hotel Management
Dear Danny, Thank You for staying at our Resort & sharing your experience; well appreciated. Regards, Parimal Trivedi
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Nice view, can see both the water and the town.

Posted Nov 24, 2017
Pros: Location.
Cons: Condition of shower
Location: Don't need a car.
Check in staff were very helpful. The view is excellent.
Comment from Hotel Management
Nov 24, 2017 by Parimal, Hotel Management
Dear Pat, Thank you for sharing your vacation experience at Renaissance Aruba. Regards, Parimal Trivedi