Ratings based on 1,301 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Samantha

Middle range hotel with needs to be freshen up

Posted Jul 10, 2017 on Hotels
Room is rather small as well as the bathroom. Air-con. is insufficient and we could not adjust it in our room. Rather warm during the summer nights. I tried to open the window (which is small and facing backyard) and gave up. The noise was annoying from a truck working that night. Wifi was intermittently disconnected which I did not expect from BW.
Comment from Hotel Management
Jul 20, 2017 by Jenny, Hotel Management
Thank you for taking your time sharing with us what you thought about your stay. My deepest apologies the size of your room did, as well as AC not exceed your expectations. If one asks the reception for help we could have opened the window, which is rather small due to safety issues. The road work outside came as a surprise for us as well, usually we get a heads up when these things will happen but not this time. I apologize for any inconvenience this might have caused you. It quite very unusual with Wifi problems, I have tried it with my own cellphone but didn't notice any issues. I hope that you consider staying with us again, you are very much welcome back! Best regards, Heléne - Reception
5 out of 5
by Roger

Friendly and comfortable

Posted Jun 29, 2017 on Hotels
Really pleasant stay. Big bonus having access to local fitness club with excellent facilities. Particular mention of very helpful and friendly receptionist on duty on a holiday weekend!
Comment from Hotel Management
Jul 5, 2017 by Jenny, Hotel Management
Thank you for sharing your experience of your stay with us. I am glad you enjoyed your visit to our hotel, I hope we'll see each other again the next time you travel to Örebro. You are very much welcome back! Best regards, Heléne - Reception
3 out of 5
by A verified traveler

Posted May 26, 2017 on Hotels
Hotel looked nothing like I expected. Very misleading picture gallery
Comment from Hotel Management
Jun 1, 2017 by Jenny, Hotel Management
Thank you for sharing your thoughts about your stay. I am sorry to hear that our hotel did not fulfill your expectations. Some of the pictures show our newly renovated rooms, some show our lobby and a few are from our standard rooms. In time all our rooms will be renovated. Once again, thank you for sharing your opinion, it is important to us to know what our guests value with their visit and what we can do better. Have a nice day! Best regards, Heléne - Reception
4 out of 5
by A verified traveler

Helpful staff

Posted Feb 13, 2017 on Hotels
Great helpful staff
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you very much for letting us know what you thought about your stay with us. We hope you want to visit us again some time. Best regards, Heléne - Reception
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to conference venue.

Posted Feb 6, 2017
Hotel was clean and neat, staff's hospitality was awesome! The breakfast was also really nice.
Comment from Hotel Management
Feb 9, 2017 by Jenny, Receptionen , Hotel Management
Thank you for your stay at Best Western City Hotel Örebro and for your nice comments about our hotel. We hope to see you again!
3 out of 5
by A verified traveler

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Tack för din vistelse här på Best Western City Hotel Örebro. Vi önskar dig varmt välkommen åter igen!
5 out of 5
by Robin

Good hotrl

Posted Dec 29, 2016 on Hotels
Good hotel in Centre of the city
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for your stay at Best Western City Hotel Örebro. We hope to see you again!
4 out of 5
by Stephen from Boston

Orebro is a great place to visit

Posted Jul 4, 2016 on Hotels
Convenient location in a nice town but many rooms face a busy street. If you like sleeping with the window open I suggest get a room not facing Rudbecksgaten.
3 out of 5
by Niklas from Oslo

Posted Jul 4, 2016 on Hotels
Had a great stay. But the rooms are not soundproof, so you will hear when the neighbors talking in the hallway and the room next door.
4 out of 5
by A verified traveler from Netherlands

Good location, tiny rooms

Posted Jun 17, 2016
Pros: Staff was nice, breakfast was very complete.
Cons: My biggest improvement would be the size of the rooms, which I guess is not easy to change.
We were quite surprised to find a tiny room with barely enough room to put a suitcase down. Bed was nice (albeit smaller than expected from the promised Queen size). Room was clean, bathroom was small but clean. Water pressure left a lot to the imagination. The location of this hotel is premium, just a road crossing away from the city center, cafes and restaurants. Street parking is the cheapest option, but if you street park you have to move your car to the opposite side of the street every day. I wouldn't rate this hotel at 4 stars.