Ratings based on 967 Verified Reviews

3.7 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Very clean. Great location and service. The pool and hottub were nice
Comment from Hotel Management
Nov 19, 2017 by kk, Hotel Management
Thank a ton.. Appreciate your precise time to put your views on our property..
2 out of 5
by A verified traveler

Posted Nov 17, 2017
$50 "incident" charge to my credit card that won't be taken off for 3 business days. Lobby smelled like over cooked cabbage. 3 trips to front desk to switch out room keys because they wouldn't work. Mattress 2 stars out of 5. Room not insulated for sounds very noisy
Comment from Hotel Management
Nov 19, 2017 by kk, Hotel Management
Thank you for taking the time to write a review. We are sorry that your stay I'd not go as well as planned. We will be sure to share your comments with thee staff, so that we may learn from your experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
It’s an older hotel so it’s not as nice as fresh as new ones but still clean.
Comment from Hotel Management
Nov 16, 2017 by kk, Hotel Management
Thank you for taking the time to write a review. We are sorry that your stay I'd not go as well as planned.
4 out of 5
Recommended
for Everyone
by A verified traveler from charleston sc

Closr to university of utah and not dar from trail

Posted Nov 9, 2017
Gorgious view. Frienly staff. Breakfast nice. We had some very noisy neighbors in the middle of the nighg and a few barking dog in the morning. I couldnt smell animals in my room neither could my mother who is allergic so maybe they keep them in certain rooms. So that was good and i dont blame them for noisy people just that their walls are thin
Comment from Hotel Management
Nov 19, 2017 by kk, Hotel Management
Thank a lot for best reviews for us and we will try to server u better and better all the time...
4 out of 5
by A verified traveler from orem,ut

fine

Posted Nov 6, 2017
it was only a 1 night but the bed was not comfortable. Breakfast was good.
Comment from Hotel Management
Nov 8, 2017 by kk, Hotel Management
Thank you for taking the time to write a review. We are sorry that your stay I'd not go as well as planned.
2 out of 5
by A verified traveler from Calgary

Travelling to Arizona from Canada

Posted Nov 5, 2017
The bathtub was not cleaned and had whiskers were someone shaved and the tub was so slippery my son fell. I forgot my toothpaste and went to get some at front desk and they wanted to charge where most hotels supply free. The breakfast was very good.
Comment from Hotel Management
Nov 7, 2017 by kk, Hotel Management
Thank you for taking the time to write a review. We are sorry that your stay I'd not go as well as planned. We will be sure to share your comments with thee staff, so that we may learn from your experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from SASKATCHEWAN

GOOD VALUE

Posted Nov 2, 2017
I'VE STAYED HERE THE PAST 5 YEARS , AND WILL CONTINUE TO DO SO , AS THEY KEEP UPGRADING THEIR FACILITY . IT OFFERS , A VERY CONVIENT LOCATION , AND GOOD VALUE .
Comment from Hotel Management
Nov 3, 2017 by kk, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from St George, Utah

Refurbished hotel in good location

Posted Nov 1, 2017
Pros: Price, location, comfort, view
Cons: Great view if I could have seen it better....windows were very dirty.
Location: Central to all Utah Valley facilities.
The hotel was just refurbished and was in very good condition. It is in an excellent location for Utah Valley, central to all areas. Lots of shopping and eating establishment nearby. Good breakfast. Comfortable
Comment from Hotel Management
Nov 3, 2017 by kk, Hotel Management
Thank you for your comments with regards to your recent stay. we will be sure to share them with the staff.
1 out of 5
by A verified traveler

Stay somewhere else

Posted Oct 31, 2017
The staff was very rude. The facility is marginal. The exit door at the bottom of the stairs was locked from the inside. Fire code violation. The gym doesn't open until 8 am. The hot tube was ice cold. I think you get the picture.
Comment from Hotel Management
Nov 3, 2017 by kk, Hotel Management
Thank you for taking the time to write a review. We are sorry that your stay I'd not go as well as planned. We will be sure to share your comments with thee staff, so that we may learn from your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location

Posted Oct 11, 2017
Pros: Pet Friendly
Location: Close to HWY
Comfortable and convient location. Pet friendly hotel!
Comment from Hotel Management
Nov 19, 2017 by kk, Hotel Management
Thank a ton.. Appreciate your precise time to put your views on our property. Your this reviews mean us a lot. Wish you a colourfull day ahead. Best regards