Ratings based on 1,071 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 9, 2017
No blow dryer Didn't clean my room til 5:30 one day Wifi didn't work great Door broke into the bathroom
Comment from Hotel Management
Oct 14, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thanks for your review and for the opportunity to respond to your concerns. We are extremely disappointed to hear about the issues you encountered with your room and the internet. We are so sorry this occurred during your visit and have shared your comments with our management staff to ensure the issues are corrected immediately. We appreciate you bringing this to our attention and hope you will stay with us again in the future. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice clean hotel close to BYU.

Posted Oct 9, 2017
Pros: The time of check-in and check-out.
Location: Close to the freeway exit, to the stores, and to BYU University (sports and other activities)
We like the early check-in and the late check-out, and the friendliness of the employees. We love the breakfast.
Comment from Hotel Management
Oct 9, 2017 by LQ Customer Care , Hotel Management
Dear Valued Guest, We sincerely appreciate the wonderful feedback you’ve provided in your review. Your comments will be shared with our entire team, as this will certainly boost morale. We hope to continue providing you with the same level of exceptional service for years to come. Sincerely, Danielle LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Great for Orem stay near universities

Posted Oct 6, 2017
Pros: Clean and newly remodeled. Close to to UVU and BYU not far away either.
Location: BYU Museum of Art. Dining and shopping nearby, but not walking distance (and on a busy road, not pedestrian-friendly).
I needed to be near Utah Valley University for an event that started early and didn't want to fight morning traffic through Salt Lake and Utah counties. The parking lot is a little tricky if you come in from the east and have to wind through other parking lots, but it's not terrible. Check in was quick and friendly. Room had been recently remodeled and was very nice and clean. Comfy bed and great pillows. Quiet even though it's close to the freeway and a busy road. I didn't have time to use the pool or gym, so I can comment. Breakfast was a good, standard hotel breakfast: nothing fancy, but fine and fast. I don't often need hotels in this area, but when I do, I'll be coming back here.
Comment from Hotel Management
Oct 7, 2017 by LQ Customer Care, Hotel Management
Lynnette, Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon! Respectfully, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Aliso Viejo, CA

Conference Weekend

Posted Oct 4, 2017
Pros: Hotel staff friendly and helpful. When housekeeping overlooked my room on Saturday Sept 30 the staff bent over backwards to "fix" the oversight.
Cons: More offerings at breakfast.
Location: BYU and my son lives in Provo and that was convenient.
My most recent stay at La Quinta Inn was quite satisfactory, Sept 28 check in Oct 3 check out. The hotel satisfied all of my needs. It was convenient to have a store with food and toiletries available and convenient. Construction/renovation projects did not hamper the convenience of the hotel. Good stay.
Comment from Hotel Management
Oct 7, 2017 by LQ Customer Care, Hotel Management
Rich, Thanks for taking the time to post a review of your stay. We are glad that you enjoyed staying at our hotel and appreciated our convenient location. As you mentioned, we are finishing up a renovation and we are delighted that this had no impact on your stay. We look forward to having you as a guest again. Sincerely, Bennie LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Enumclaw, WA

Nice clean fresh re do

Posted Oct 3, 2017
The hoel is redone and looks great. It is an older building and still has quirks but cosmetically looks new. The guest laundry is still a work in progress, it had an old machine and no place to sit. Lighting is high quality cost efficient LED and makes the rooms and lobby bright. Location is convenient to colleges and shopping. Room was clean but missing an ironing board. TV was new but remote did not work well.
Comment from Hotel Management
Oct 4, 2017 by LQ Customer Care, Hotel Management
Kirsten, Thank you for your review. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

clean and relaxing

Posted Oct 2, 2017
Pros: Our room was very quiet and their breakfast was awesome
Cons: A curved shower curtain rod so curtain wouldnt stick to you as you shower. Toliet paper was really cheap and rough
Location: It was close to where we needed to shop
I liked our stay until I saw that you allowed animals in your newly rentivated hotel then I was truely dissappointed not all people allow are like that!
Comment from Hotel Management
Oct 3, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, We appreciate hearing our guest’s feedback as it provides us with the opportunity to see where our guests feel we need to improve. Your comments have been directed to our management team for review. We constantly strive to provide excellent service and satisfaction to all of our guests, and when a guest takes the time to write, we are especially grateful. Thank you for your business and hope you continue to choose again us for your lodging needs. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Family medical Emergency

Posted Sep 28, 2017
Had a family emergency and had been at the hospital all day. I needed a place to stay last minute and late, grateful they had rooms.
Comment from Hotel Management
Oct 1, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your review. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Nice and comfortable hotel jus off the freeway and the rooms are really nice and clean
Comment from Hotel Management
Sep 24, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Respectfully, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from salt lake city, utah

Clean and quiet

Posted Sep 21, 2017
I enjoyed my stay. The hotel was clean and quiet and easy access to shops and freeway. I can tell they are remodeling. My room was nice and new but the elevator looked sketchy and scary. Everything else was great!
Comment from Hotel Management
Sep 22, 2017 by LQ Customer Care , Hotel Management
Andrea, Thank you for the great review. We take pride in the features mentioned. We look forward to serving you again in the near future! Sincerely, Danielle LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Beautiful area!

Posted Sep 18, 2017
It's really nice and very relax but the only thing is dislike about the toilet because there's mold. Overall, it's nice.
Comment from Hotel Management
Sep 20, 2017 by LQ Customer Care, Hotel Management
Berenice, Thanks for your review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care