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Reviews of La Samanna, A Belmond Hotel, St Martin

5 out of 5
La Samanna, A Belmond Hotel, St Martin
Baie Longue, PO Box 4077, Les Terres Basses, French West Indies

Reviews

9.4

Exceptional

Rating 10 - Excellent. 140 out of 187 reviews" "
Rating 8 - Good. 31 out of 187 reviews" "
Rating 6 - Okay. 11 out of 187 reviews" "
Rating 4 - Poor. 2 out of 187 reviews" "
Rating 2 - Terrible. 3 out of 187 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Matthias F. Hamann, Director of Guest Services on Mar 24, 2024
Dear Peter, thank you for your feedback and for staying with us. We wish you a lovely weekend ahead and hope to welcome you back in the near future. Safe travels,Matthias.

10/10 Excellent

Julie Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthias F. Hamann, Director of Guest Services on Mar 18, 2024
Dear Julie Anne, thank you very much for your nice review. Please get home safely and visit us soon again.We are looking forward to welcoming you back.Sunny regards,Matthias.

10/10 Excellent

ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been nicer or more helpful
Stayed 5 nights in Mar 2024
Response from Matthias F. Hamann, Director of Guest Services on Mar 10, 2024
Dear Ralph,Thank you very much for your recent stay with us and your lovely feedback. We shared your kind words with the team, and let me tell you, everyone is very touched.We are looking forward to welcoming you back soon and wish you a renewing Sunday ahead.Sunny regards from paradise,Matthias.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I can say there is a Heaven on earth, this is definitely the place! Starting from the General Manager Eleonore, she greeted us with an upgraded room with presents in it as a surprise! She also checked in on us daily to ask if we needed anything. As for the rest of the staff, Emmanuel, Rosie, Mili, Naima, Alessandro, and others i have forgotten their names, so sorry, they made our stay so joyous and definitely we will come back again soon. Thank God for people and places like this!
Stayed 4 nights in Feb 2024
Response from Matthias F. Hamann, Director of Guest Services on Feb 26, 2024
Dear Linda, thank you very much indeed for your recent stay with us in paradise and for your lovely and touching review. We hope you reached home safely and with many happy memories. We are looking forward to seeing you again soon and sending many sunny regards!Your La Samanna Team.

10/10 Excellent

Lita

Stayed 1 night in Feb 2024
Response from Matthias F. Hamann, Director of Guest Services on Mar 23, 2024
Dear Lita, thank you very much for your kind review and your recent stay with us.We are looking forward to hosting you again soon and sending you many sunny regards from paradise.Matthias.

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all Belmond hotels, their signature is welcoming, gracious, engaging personnel from check-in to check-out. La Samanna was no exception and the Caribbean charm of the staff added an extra dimension. We stayed 3 nights at La Samanna before taking a cruise and found the hotel lovely, its facilities excellent, cuisine outstanding and ambience very relaxing. Without fail, every engagement with the resort staff was a truly positive experience - Victor and Sabrina prior to arrival; Claude at check-in; Rosie and Eddy at D'Oursin; Pierre at the lobby bar; Amy, Mili, francois and Neomie at breakfast; Axel, Nico, Matthieu, Alexandre, Rommel, Herbert, Michele, Monique, Elika and Stephanie at Le Plaj. Thank you to all.
Stayed 3 nights in Jan 2024
Response from Matthias F. Hamann, Director of Guest Services on Jan 29, 2024
Dear Malcolm,Thank you very much for staying with us, for your detailed and kind feedback and for your loyalty to Belmond. We shared your touching words with the team, and everyone is thrilled to know that you kept them in such wonderful memories and that they were able to make your stay so special.We are very much looking forward to welcoming you back to paradise soon!Sunny regards,Matthias.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matthias F. Hamann, Director of Guest Services on Jan 27, 2024
Dear Deborah,Thank you very much for your lovely feedback. Truly appreciated.We hope you reached home safely and visit us soon again.Sunny regards from paradise,Matthias.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a panorama view of the Caribbean from my room, how can that be surpassed? Staff is very attentive to just about anything a guest could require. Excursions can be booked with the concierge if you want to explore the island. Otherwise the resort has a nice selection of restaurants including one with a Michelin star chef; 2 pools and beach paraphernalia. Quiet and low key.
Stayed 3 nights in Jan 2024
Response from Matthias F. Hamann, Director of Guest Services on Jan 21, 2024
Dear Kathleen,Thank you very much for your lovely review and for staying with us in paradise.We hope you reached home safely and with (obvious) wonderful memories.We truly appreciate your feedback and can't wait to welcome you back.Until then, we remain at your service and we are sending you much of this Caribbean sun you surely miss already!Tropical regards and a renewing weekend ahead,Matthias.

10/10 Excellent

Marie

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Matthias F. Hamann, Director of Guest Services on Jan 20, 2024
Dear Marie, thank you for your review and for staying with us. We hope you got home safe and with many happy memories.Please visit us again soon.Sunny regards from paradise,Matthias.

10/10 Excellent

Wayne

Stayed 3 nights in Dec 2023
Response from Matthias. on Jan 14, 2024
Dear Wayne, thank you for your lovely rating. Safe travels and come back soon!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Matthias F. Hamann Director of Guest Services on Jun 20, 2023
Dear Janet, thank you very much for your rating and for visiting us! We are looking forward to welcoming you back soon!

10/10 Excellent

aart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Our suite D11 was fabulous with an amazing terrace overlooking the beach and ocean. We would have liked the shutters closed at night to stop the sun coming into the rooms in the morning but this was not done despite our request. The beach is breathtaking and we enjoyed jet skis on the ocean. The dry brown grass is a shame and takes away from the overall charm of the resort. The restaurant L’oursin, despite many claims of a 2 star Michelin chef, was very underwhelming with odd choices in our opinion. However the view from the terrace was spectacular and Alessandro charming and knowledgeable about the wine. We would have liked to try the Italian restaurant but it was closed for dinner on both nights that we were there …
Stayed 2 nights in Jun 2023
Response from Eleonore on Jun 16, 2023
Dear aart,Thank you for taking the time to contribute this review, it was a pleasure to welcome you.Hoping to welcome you back for an improved experience in terms of grass (irrigation network is being repaired), L'Oursin and blacking out of the room.Thank you once again for your kindness and warm regards,EleonoreEleonore Astier-PetinGeneral ManagerLa Samanna, A Belmond Hotel, St. Martin

10/10 Excellent

myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Matthias on Apr 19, 2023
Dear Myriam, thank you very much for your lovely feedback and of course for staying with us at La Samanna.We are looking forward to welcoming you back very soon!Sunny regards from paradise, Matthias.

10/10 Excellent

Alesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Matthias Hamann on Apr 3, 2023
Dear Alesya, thank you very much for your review and your recent stay with us.Please come back soon again!Sunny regards from paradise

10/10 Excellent

Phillip

Stayed 1 night in Mar 2023
Response from Matthias Hamann on Apr 1, 2023
Dear Phillip. Thank you very much for your lovely rating. Come back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Honeymoon
Spent part of our honeymoon here and had the absolute best time. The room was nice, the grounds are beautiful, the beach is gorgeous, the service was unbeatable, and the staff couldn’t have been kinder or more helpful. We also loved the heated pool. Will absolutely be back again!
Stayed 4 nights in Jan 2023
Response from Matthias F. Hamann, Director of Guest Services on Feb 28, 2023
Dear Honeymooners, Thank you very much for your lovely feedback and touching words! We are delighted and a little proud that you allowed us to be part of your memories!We are looking forward to welcoming you back soon - or for the first anniversary!Sunny regards from paradise,Matthias.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La Samanna is perfection. From the beautiful beach to the landscaped gardens and nothing is too much trouble for its friendly but extremely efficient staff.
Stayed 3 nights in Feb 2023
Response from Matthias F. Hamann, Director of Guest Services on Feb 19, 2023
Dear Deborah, thank you very much for your lovely feedback and touching words!It was our pleasure to host you and hope you reached home back safely.We are very much looking forward to welcoming you back soon and remain at your service until then!Sunny regards from paradise,Matthias.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay at La Samanna was one of our best vacations ever....from the minute we arrived we were treated like royalty. We were greeted so warmly by Emanuel at reception who gave us all the details of the resort as well as an escort and guided tour of our room. Lunch at the Beach Bar was delicious while we waited for our room to be ready- dinner that night at the hotel too at L'Oursin which was incredible with outstanding service. The concierge had arranged our other dinners in advance off the property and they were very good. We took taxis to go to those. The resort is very quiet which we loved and very secluded. We felt like we were on a private island. The beach and ocean were gorgeous just steps away from our room. The service on the beach was fantastic from day 1- our waiter Nico made sure our chairs were set up with fresh towels every day and he and the other servers Matthias and Jimmy were so friendly and attentive- we were always taken care of. We only used the pool once -very nice Breakfast every day in the hotel was so worth it- fresh fruit, eggs, crispy bacon, salmon, the most delicious french pastries and the best coffee I've ever had. The views from anywhere you sat-gorgeous. The property is very hilly so be prepared to walk up and down hills -but they will send a golf cart for you if it's too much. The only complaint I had was the size of the room-although a very pretty and tasteful room there was not much room for luggage or place to put clothes-we will be back!!
Stayed 5 nights in Jan 2023
Response from Matthias F. Hamann, Director of Guest Services on Feb 10, 2023
Dear Michelle, thank you very much for taking the time to share this lovely feedback with us. Truly appreciated. Rest assured that your kind words were shared with the team, especially with Emmanuel, Nice, Mathias and Jimmy. We are looking forward to welcoming you back to paradise soon! Just reach out to us for your next visit and we will make sure to assign the perfect room for you!For now, we wish you a wonderful weekend ahead and remain at your service!Sunny regards from paradise,Matthias.

10/10 Excellent

Lyn, Burlington

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small with limited storage space for luggage
Response from Matthias. on Dec 5, 2022
Dear Lyn, thank you very much for your lovely review and your stay with us at La Samanna. We are looking forward to welcoming you back, next time perhaps in one of our stunning suites. Have a joyous season ahead,Matthias.Director of Guest ServicesLa Samanna, A Belmond Hotel, St Martin

10/10 Excellent

Edwin

Stayed 6 nights in Jun 2022
Response from Eleonore on Nov 7, 2022
Thank you Edwin!We look forward to welcoming you back

8/10 Good

lisa

Stayed 2 nights in Jul 2022
Response from Matthias. on Jul 26, 2022
Dear Lisa, thank you for your feedback and your stay with us at La Samanna. We are looking forward to welcoming you back soon. In the meantime, please do not hesitate to let us know if there is anything we may assist you with. Sunny regards from paradise, Matthias. Matthias F. Hamann Director of Guest Services La Samanna, A Belmond Hotel, St Martin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Matthias F. Hamann, Director of Guest Services on Jul 4, 2022
Thank you very much for your lovely rating. We are happy that you had a great time and looking forward to welcoming you back soon! Matthias.

2/10 Terrible

Salomao

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid almost $1,000 a night, room size is terribly small, some furniture items are damaged/broken, there's not even a chair or a desk to do some work, the room they gave us is next to an aisle across from the restaurant so there's a lot of traffic, I was shocked to see this kind of room for a Belmond property, The Hilton/Marriott probably has much more nicer room size. The beach and restaurant are ok, but the room quality, forget about it, I feel that Ive been ripped off
Stayed 1 night in May 2022
Response from Matthias F. Hamann, Director of Guest Services on Jun 12, 2022
Dear Salomao, it goes without saying that we are sad and disappointed to read about the dissatisfactory experience you had with us. In order for us to improve we would love to learn more. If not too much trouble to ask, I would like to get in touch with you directly. Kindly let me know your email address and I will reach out to you separately. We wish you a lovely weekend ahead and are looking forward to welcoming you back to show our actual and wonderful La Samanna service. Kind regards, Matthias.

10/10 Excellent

krishanthie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is m in a v very secluded serene area. The one thing that bothered us our neighbor smoking in the outside area the veranda. very beautiful spacious room. th scenery from the hotel was magnificent
Stayed 4 nights in May 2022
Response from Matthias F. Hamann, Director of Guest Services on Jun 12, 2022
Dear Krishanthie, thank you very much for your lovely feedback. We are delighted to hear that you had a wonderful time with us and can't wait to welcome you back. Please let us know if there is anything we can do for you in the meantime. Sunny regards from paradise, Matthias.

10/10 Excellent

Klaudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful!
Stayed 1 night in May 2022
Response from Matthias F. Hamann, Director of Guest Services on May 6, 2022
Dear Klaudia, Thank you very much for your lovely feedback. We are looking forward to welcoming you back to paradise very soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, but bad service
We stayed here for three nights for a short honeymoon. I love luxury resorts, but this one was a little too quiet for us (except the screaming children). Most of the clients were older, or families with young children. The service was extremely slow. The food was below average. But the views were beautiful, and the resort was really pretty. Richard and Nicholas were awesome down at the beach:) Communication with scheduling prior to arrival was pretty bad also:/
Stayed 3 nights in Apr 2022
Response from Eleonore on Apr 19, 2022
Dear Anonymous, Many thanks for taking the time to review your recent stay with us. At your convenience, could you please let me know via email: eleonore.astier-petin@belmond.com your name so that may not only offer a specific apology but also review with our teams what you experienced at the hotel? Warm regards, Eleonore Astier-Petin General Manager La Samanna, A Belmond Hotel, St. Martin

10/10 Excellent

randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very professional. Property beautiful. Magical stay
Stayed 4 nights in Apr 2022
Response from Eleonore on Apr 14, 2022
Dear Randi, Thank you very much for your kind review and we hope to have the pleasure of welcoming you back! Warm regards, Eleonore Eleonore Astier-Petin General Manager La Samanna, A Belmond Hotel, St. Martin

10/10 Excellent

Jeannemarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip. Loved everything about La Samanna
Stayed 3 nights in Apr 2022
Response from Matthias F. Hamann, Director of Guest Services on Apr 12, 2022
Dear Jeannemarie, Thank you so much for your lovely feedback and for visiting us in paradise! We hope you got home safely and with many happy memories. We are looking forward to welcoming you back soon! Please reach out if there is anything we can do for you! Sunny regards from St Martin, Matthias.

10/10 Excellent

Dean, Shakopee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent as was the property. First class place, would stay there again! Beach was amazing, as were the views!!!
Stayed 7 nights in Mar 2022
Response from Matthias F. Hamann Director of Guest Services on Apr 2, 2022
Dear Dean, Thank you very much indeed for your lovely feedback. We are happy and a little proud that you had a wonderful time with us. Please come back soon and don't hesitate to let us know if there is anything we can do for you in the meantime. Sunny regards from paradise, Matthias.

6/10 Okay

Kayla

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2022
Response from Eleonore on Nov 7, 2022
Dear Kayla,Thank you for your review and please do not hesitate to contact us to share any further information.Kind regards,Eleonore

2/10 Terrible

Mike

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was terrible . Concierge had all of my arrangements set for the wrong day and when I showed her the emails showing she set it up for the correct day she said it’s a misunderstanding . Then they never called a cab for my transfer which I almost missed and then lied about it and said well you can always go to st barts tomororw . Also lost my gf COVID test and almost missed my boat . Horrible experience . The food was also horrible . Would never go back even if it was for free
Stayed 4 nights in Jan 2022
Response from Matthias F. Hamann, Director of Guest Services on Jan 18, 2022
Dear Mike, Needless to say, that I am sad and disappointed that your time with us in paradise left only bitter memories behind. However, I am happy that we met throughout your stay and that your feedback was well addressed. We thank you for your holiday at La Samanna and wish you all the best. Stay safe and perhaps you visit one of our other beautiful properties around the world. Please do not hesitate to contact me directly if I may be of any assistance. Best regards, Matthias.

10/10 Excellent

Verified traveler

Stayed 7 nights in Jul 2021
Response from Eleonore on Dec 3, 2021
Dear Sir or Madam, Thank you for your kind review. Best regards, Eleonore Eleonore Astier-Petin General Manager La Samanna, A Belmond Hotel, St. Martin

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Samana is simply paradise, from the moment you step in...- The views are breathtaking, the facility is beautiful and the service- phenomenal! I will definitely be back! From a cost perspective it's extremely high and this needs to be taken into account given the fact that you can find other "as good as" resorts that are more affordable...
Stayed 4 nights in Jun 2021
Response from Eleonore on Jul 2, 2021
Dear Sir or Madam, Thank you very much for taking the time to share your feedback concerning your recent stay at La Samanna. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back! Warm regards, Eleonore Eleonore Astier-Petin General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice property with plenty of room at the beach and two pools
Stayed 4 nights in Jun 2021
Response from Matthias F. Hamann, Director of Guest Services on Jun 21, 2021
Thank you very much for your lovely comment. We are looking forward to welcoming you back soon! Sunny regards from paradise, Matthias.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Eleonore on Jun 21, 2021
Dear Sir or Madam, Many thanks for this review. We hope to have the pleasure of welcoming you back to La Samanna. Kind regards, Eleonore Eleonore Astier-Petin General Manager

10/10 Excellent

Karine

Stayed 9 nights in May 2021
Response from tiago sarmento on Jun 10, 2021
Thank you Karine!!! Looking forward to welcoming you back! Warm regards, tiago sarmento General Manager Cap Juluca, A Belmond Hotel, Anguilla

10/10 Excellent

WILBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Eleonore on Jun 1, 2021
Dear Wilbert, Thank you very much for your kind review of your recent stay. We hope to have the pleasure of welcoming you again. Kind regards, Eleonore Eleonore Astier-Petin General Manager La Samanna, A Belmond Hotel, St. Martin

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Beautiful! Service was impeccable! Beach was crystal clear!
Stayed 3 nights in May 2021
Response from Director of Guest Services on May 25, 2021
Thank you very much for your wonderful review. Truly appreciated. We are delighted that you had a great time with us at La Samanna and are looking forward to welcoming you back soon. Matthias.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Matthias. on Apr 24, 2021
Dear Michael. Thank you once again! We couldn't be prouder to read your touching words! Come back soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay at. Worth everything you pay for.
Stayed 3 nights in Apr 2021
Response from Matthias F. Hamann Director of Guest Services on Apr 22, 2021
Thank you very much for your lovely words and we are delighted that you had a wonderful time at La Samanna. Please come back soon! We are happy to welcome you! Sunny regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and equally matched by the attentive and friendly staff. The general manager Eleonore could not have been more helpful in making sure that everything about our stay was handled in a most professional manner. We will definitely return for another visit.
Stayed 8 nights in Apr 2021
Response from Your La Samanna team on Apr 10, 2021
Dear guest. We are delighted that you had a wonderful time with us at La Samanna and are touched by your warm words. Eleonore is indeed our very best and we are looking forward to welcoming you soon again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in St Martin
The beach and hotel is very nice. It's probably the best hotel in St. Martin. However, I recommend upgrading your room selection, as our room was pretty small. (although our patio was gigantic)
Stayed 4 nights in Jan 2020
Response from Eleonore on Jan 24, 2020
Dear Michael, Thank you ever so much for your kind comments. Indeed our Deluxe Room is around 400 sqf which is half of our suite surface area. We do hope to welcome you back another time! Warm regards, Eleonore Eleonore Astier-Petin General Manager Belmond La Samanna

10/10 Excellent

Max, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property almost forces you to relax. its surreal. The staff had such great insight as to what we wanted and expected and went out of their way to assist in all our needs. what a great place
Stayed 6 nights in Jan 2020
Response from Matthias F. Hamann on Jan 21, 2020
Dear Max, thank you so much for your kind words and happy to learn that you are deeply relaxed after your stay. We are looking forward welcoming you back soon! Best regards, Matthias. Matthias F. Hamann Director of Guest Services

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Wonderful food. Awesome spa. Staff is incredible at making your vacation special
Stayed 7 nights in Dec 2019
Response from Eleonore Astier-Petin on Dec 23, 2019
Dear Sir or Madam, Thank you ever so much for not only staying with us but also for taking the time to post a review. We are delighted to read that you enjoyed all aspects of your stay with us. Thank you once more and we hope to have the pleasure of welcoming you back for an even better experience. Warm regards from St. Martin, Eleonore Eleonore Astier-Petin General Manager Belmond La Samanna eleonore.astier-petin@belmond.com

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2019
Response from Matthias F. Hamann on Dec 24, 2019
Dear guest, we are thrilled that you had a great time with us and looking forward to welcoming you again soon. Have a wonderful festive season and a successful new year. Matthias. Matthias F. Hamann Director of Guest Services Belmond La Samanna

10/10 Excellent

Pamela, Cozad, NE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful, the suite was elegant, and the food was outstanding. I’ll be back!
Stayed 7 nights in Dec 2019
Response from Eleonore Astier-Petin on Dec 22, 2019
Dear Pamela, Thank you ever so much for not only staying with us but also for taking the time to post a lovely review on Expedia. Thank you once more and we hope to have the pleasure of welcoming you back for an even better experience. Happy Holidays and best wishes for 2020! Warm regards from St. Martin, Eleonore Eleonore Astier-Petin General Manager Belmond La Samanna eleonore.astier-petin@belmond.com

10/10 Excellent

gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property and staff!
Wonderful property and staff from start to finish, with individualized attention. The director of guest services, Matthias, is personable and attentive, and seems to look out for each and every guest's needs! He oversees a staff that is uniformly pleasant, smiling, and always willing to help. Well maintained grounds. Two beautiful and spotless pools. The beach is as perfect as the pictures, and the water was turquoise and warm. Food and drink service on the beach and at the pools is delicious and prompt, thanks to the pleasant and hard-working attendants. Special shout out to Carla and Amy at the beach and pool, as well as Sarabhi, and Thico (spelling?) at the front entrance. Use of non motorized beach equipment is complementary, as is use of the well kept grass tennis courts. The fitness center is spotlessly clean and up to date, with a large variety of weight machines as well as treadmills, stair steppers, and ellipticals. (Never used the TechnoGym equipment before, but I really liked it. Very ergonomic.) Only facet of our stay that fell a short of expectations was dinner at L'Oursin, the property's fine dining experience. The setting is perfect, but the food and service didn't live up to the rest of our stay, which was an overall exceptional experience. Thank you!
Stayed 3 nights in Dec 2019
Response from Eleonore Astier-Petin on Dec 16, 2019
Dear Gregg, Thank you ever so much for not only staying with us but also for taking the time to share in detail your experience with us. I am delighted to read that you enjoyed all aspects of your stay and particularly the service from Matthias, Clara, Amy, Thicot and Sharabi Any feedback or areas of improvement, particularly for your dinner experience at L'Oursin will be most valuable. Thank you once more and we hope to have the pleasure of welcoming you back for an even better experience. Warm regards from St. Martin, Eleonore Eleonore Astier-Petin General Manager Belmond La Samanna eleonore.astier-petin@belmond.com

10/10 Excellent

Luiza, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great staff and amenities, definitely recommend and hope to be back
Stayed 3 nights in Dec 2019
Response from Matthias F. Hamann on Dec 8, 2019
Dear Luiza, thank you very much for this wonderful feedback. We are thrilled (and pretty proud) that you had a fantastic and memorable time with us. Come back soon! Best regards from beautiful Belmond La Samanna, Matthias. Matthias F. Hamann Director of Guest Services Belmond La Samanna

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great pre cruise stay
Located directly on the beach with lovely gardens we enjoyed a great 3 night stay prior to going on a cruise with Seabourn. The staff were always attentive and helpful but not over bearing. Food was good with excellent breakfasts and beach side lunch. We look forward to going back.
Stayed 3 nights in Nov 2019
Response from tiago sarmento on Nov 18, 2019
Dear James Thank you very much for your review and I loved the idea of coming for a quick break prior to the Seabourn Cruise Enjoy your travels, tiago Tiago Sarmento General Manager Belmond Cap Juluca

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Tiago Sarmento on Nov 18, 2019
Thank you for your review! All the best, tiago Tiago Sarmento General Manager