Ratings based on 17 Verified Reviews

4.1 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
My husband and I spent two nights at this hotel. We loved the charm of the hotel and the area where it was located. The staff were all very friendly and helpful.
Comment from Hotel Management
Nov 22, 2017 by Sandra, Hotel Management
Thank you for taking the time to respond with feedback regarding your stay. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel rooms are super small

Posted Oct 30, 2017
Overall great experience Staff are amazing and helpful Rooms are just really tiny but at least they are well decorated!
Comment from Hotel Management
Nov 2, 2017 by Sandra McG, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
Comfortable and clean. Would stay here again. Have already recommended to a friend.
Comment from Hotel Management
Nov 2, 2017 by Sandra McG, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Stratford, Ontario

Posted Oct 23, 2017
This hotel was newly renovated and absolutely beautiful. The rooms were as big as they needed to be and the bathroom was gorgeous. The bed was also very comfy! Staff were great, and the breakfast was also good. This hotel is the perfect location and would definitely recommend!
Comment from Hotel Management
Nov 2, 2017 by Sandra McG, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice cosy hotel

Posted Oct 20, 2017
Pros: Staff, location, cleanliness
Cons: area assigned to breakfast, room maintenance
Location: Close to downtown and very nice pubs and restaurants as well as the lake in walking distance.
The highlight of our stay was how pleasantly we were welcomed at the reception. The person who received us (I think Shelly) went out of her way to make us feel comfortable. Once I asked about Algonquin park, even though she had no personal insight, she spent a long time to find us information and for me that was very personal and special. Our room's fireplace flames wasn't working which was not a huge deal. Breakfast area could use some improvement but breakfast itself was very complete. Where the hotel's located would make it ideal for a summer stay,
Comment from Hotel Management
Nov 2, 2017 by Sandra McG, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are actively working on our breakfast area. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler from Toronto

Staff talking super loud at mid night

Posted Oct 10, 2017
Pros: Nothing much, don't know why they have nice reviews
Cons: sound proof for the room, or just train the staff how to speak with low voice
Location: close to water front
The hotel was full and they gave me a room right next to the ice machine, the lobby and the entrance to the parkig garage- which I can only blame bad luck. The worst part is at mid night( 1am), the staff at front desk was have some kind of arguement with somebody. It was so loud that he was pretty much yelling. I kindly asked him to keep it down, and he seems like offended. He said he was already did his best to keep it down- if that is the casel, they need some training on how to lower their voice. I saw another person in the lobby talking on the phone at the same and I didn't hear anything from that person.
Comment from Hotel Management
Oct 31, 2017 by Sandra McG, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to invite you to stay with us again and experience one of our Fireplace Suites. We do hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Nice hotel close to park and beach

Posted Oct 9, 2017
Excellent location of the recently renovated hotel. Staff is very helpful. room is small, but clean. AC c/w fan is too noisy. overal, we enjoy our stay there
Comment from Hotel Management
Oct 11, 2017 by Sandra, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in the town

Posted Oct 9, 2017
A water front place within walking distance to many stores and restaurants. Free parking and nice staff.
Comment from Hotel Management
Nov 2, 2017 by Sandra McG, Hotel Management
Thank you for taking the time to complete our on line survey. Your feedback is very important to us and we can assure you that we continue to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bowmanville

Great place to stay

Posted Sep 28, 2017
Close to downtown. Short walk to the beach. Nicely renovated. Small rooms but clean. I have many food allergys and they were very accommodating during breakfast. We will definitely stay again.
Comment from Hotel Management
Oct 13, 2017 by Sandra, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we continue to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Stouffville

Great location.

Posted Sep 28, 2017
Pros: Great location, nice décor, clean rooms
Cons: Breakfast was included but seemed like the staff was not well equip for it.
Location: The location was right at the foot of the main street where all the shops and restaurants are, and just a short stroll to the main marina.
The hotel is still under construction but that did not interfere with our stay. No elevators yet but we had no problem climbing to the 3rd floor.
Comment from Hotel Management
Oct 13, 2017 by Sandra, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we continue to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!