Ratings based on 259 Verified Reviews

2.9 out of 5
54% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Michelle

Posted Aug 26, 2017 on Hotels
Clean and comfortable
2 out of 5
by Sarah

dirty sheets

Posted Aug 17, 2017 on Hotels
Our room had mildew in the shower and on the ceiling of bathroom. We booked a room with 2 double beds. My bed the top blanket was made but the sheets and the mattress pad were not and did not smell clean. I called the front desk and the attendant came immediately and changed the sheets and pillow cases. However it is unacceptable that it was in this condition for me. It does look like they are remodeling the place so hopefully it gets better on the appearance.
1 out of 5
by A verified traveler from Worcester, MA

Posted Aug 1, 2017
When we arrived they didn't have the room we booked. We had to go to a different hotel I need a handicap room and it was not available even though we had booked in advanced
Comment from Hotel Management
Aug 14, 2017 by Brand Experience Team, Hotel Management
Dear Pamela, Thank you for sharing your feedback. We apologize for any misunderstanding that may have occurred during your recent stay with regard your reservation and the inconveniences you experienced. We encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.
4 out of 5
by A verified traveler

Ok.

Posted Jul 19, 2017 on Hotels
The staff is exceedingly Friendly and go out of their way to take care of any issues. There is coffee out in the morning but that's about it. Granted they are renovating. And it does look like they're putting together some sort of continental breakfast room. The thing that I found most unsettling was that when I checked the sheets, which is always the first thing that I do, they did not appear to have been folded therefore I couldn't tell if they were fresh or not. But I chalked it up to the fact that they probably weren't folded after they were cleaned...I hope. The other thing I noticed is that the cleaning staff may not know how to make a room presentable for a new guest. Windows were a bit grainy and it just didn't look spotless. Overall, it was acceptable.
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Guest, We appreciate you recognizing our excellent staff, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.
4 out of 5
by raul

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Raul, We appreciate you recognizing our excellent service, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.
4 out of 5
by richard

Posted Jul 17, 2017 on Hotels
bed was very comfortable place was under construction a little difficult to find only stayed one night
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Richard, We appreciate you recognizing our comfortable rooms, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.
1 out of 5
by Brandon

Give it a couple years if there still around.

Posted Jul 16, 2017 on Hotels
Lots of remodeling going on lots to go. Rooms should be finished though not works in progress. Flooring terrible. Shower curtains moldy. No shampoo or conditioner . Asked at lobby was told to check with housekeeping in morning. Toothpaste on towels wich smelled like cigarette smoke in non smoking rooom. Beds only decent part. No bed bugs is always a plus. Sheetrock dust from lobby in air contractors doing shotty job not cleaning up after selves. Its called a shop vac. Payed 85 last minute next time spending a little more for something finished.
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Brandon, We apologize for the inconvenience our construction project caused you while we make improvements for our guests. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. We invite you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience.
2 out of 5
by Robert

Posted Jul 2, 2017 on Hotels
Bad: Beds were rock hard but clean. Room was clean. Bathroom exhaust fan was loud. Good: Easy to get to and from with out a lot of driving around. Lobby was under renovation and will look nice when complete.
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Robert, Thank you for taking the time to post your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the bed comfort issues you describe. We are disappointed your stay was unsatisfactory due to the comfort issues you describe. We invite you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience.
4 out of 5
by Marisol

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by brand team member, Hotel Management
Dear Marisol, We appreciate you recognizing our excellent service, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.
3 out of 5
Recommended
for Everyone
by A verified traveler

Motel under construction

Posted Jun 27, 2017
Needs a lot of work but looks like they are trying. Quiet, comfortable, hot showers, basics work for the price.
Comment from Hotel Management
Aug 14, 2017 by Brand Experience Team, Hotel Management
Dear Guest, We appreciate you recognizing our excellent value, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.