Beware of Scam!
Posted Aug 1, 2014
I decided to rent a vacation home for my birthday weekend instead of a hotel due to the price. I do regret this now. I was charged $250 for a deposit that would be refunded when the vacation home is inspected, which is understandable. Also, I was charged a cleaning fee of $99, assuming that the cleaning fee is to hire the maids that will clean the vacation home. In the paper work you are asked to write down your credit card number, expiration date, and security code. I was skeptical of doing this because they would have my credit card on file forever. After the weekend I was charged $1500 for damages to the property, for which I asked proof and they provided 4 unclear pictures. Two of them were of the same chair that was damaged, one of them was a curtain on the floor, and a mess of the kitchen. I have called numerous times for proof of the damages, only to find myself waiting on hold for over an hour on multiple instances until the line went off the hook. The customer service has been terrible. All of the representatives I have experienced were rude and unprofessional. After speaking to the manager about my experiences, I was threatened to have my reputation ruined if I dared to leave a bad review.
It has been about 7 months now since the beginning of this ordeal and I have just now received the photos of the damages they have claimed. I am skeptical of the picture they send me because some are repeated and the damages are not clear or very minor.