Good hotel, close to Disney
Posted Oct 20, 2016
Overall, this is a nice hotel. Room was spacious but a little dusty upon checkin. The cleaning lady did a good job though! Location is wonderful! However, I would choose another hotel next time in Orlando.
No room upgrades or special amenities offered to Expedia Gold customers! Upon checkin I inquired about a room upgrade and we have been offered the same room we have booked... Nothing offered as a special amenity for a VIP hotel.
When asked whether the hotel provides transportation to the Disney Water Parks (which they did), I was told by a concierge "I don't ride those buses, but probably"... that says it about staff friendliness.
Comment from Hotel Management
Oct 21, 2016 by B Experience Manager , Hotel Management
We sincerely apologize that we did not meet your expectations on this visit. I have reviewed your comments with my team for followup and thanks again for sharing. We hope to have you B our guest again in the near future to coordinate a great stay.