Excellent for family that likes home style vacations
Posted May 2, 2011
We were party of 7, 3 adults and 4 kids. All of us were very happy with the apartment, the location (waking distance to super market and few restaurants) and the guests area (swimming pools, business center, playing room) and the proximity to Disney world. The only inconvenient was the attempt to get the keys to the apartment at 6pm. It took us 3 hours, to wait most of the time, with customer Representatives from Expedia that were not able to help. We understood that 8 different companies are managing the rental and any one of them is responsible for different units. Expedia did not provided late arrival procedure and was not able to assist us. Some of the other 7 companies had such a procedure and an emergency number you can dial. Non of this was available for us. Actually, I called the hotel number provided on Expedia trip reservation a day prior to the departure and they sent me an email on how to get the keys. This procedure should be on the trip reservation. Unfortunately I had a problem to retrieve the email on my laptop. But please notice that if I did not call the hotel, nobody is actually taking care to advise you what to do if you arrive after 5pm. Try to imagine how I felt after 12 hours of driving to feel helpless on the phone with Expedia service, 4 kids, wife and friend from Austria, all of us extremely tired.