Ratings based on 3,386 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great!

Posted Feb 5, 2016
Great staff! Friendly people and very helpful! Would stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Not to shabby

Posted Feb 5, 2016
Pros: Staff
Cons: Updating the bathrooms
Location: Grocery store and restaurants walking distance 10-20 min walk
all the staff was VERY friendly! Requested extra towels and pillows they brought them up In a very timely manner. Food and staff in restaurant very good! You can tell hotel is older but great location. Walking distance to grocery store and some chain restaurants. Also shuttle service to and from Disney right on Time!
3 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Good central hotel easy parking & good area

Posted Feb 2, 2016
Stayed 6 days, friendly hotel staff. Hotel a bit dated, needs redecor & recarpeting.
Comment from Hotel Management
Feb 4, 2016 by SH, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler from Mex.

Excelente ubicación!

Posted Feb 1, 2016
Mi estancia fue muy agradable, el hotel está muy bien ubicado, cerca de restaurantes y sobre todo cerca de la diversión. Atención del personal buena, aunque podría mejorar!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York,New York

Right in the Middle of Everything!

Posted Jan 31, 2016
This is our Second time with Best Western and We Love Our Stay!
Comment from Hotel Management
Feb 4, 2016 by SH, Hotel Management
Thank you for letting us know you enjoyed another stay with us! We are glad it was a good one, and hope to see you again soon! Best regards, Shyla H Guest Ambassador
3 out of 5
Recommended
for Everyone
by A verified traveler from ponte vedra beach,FL

Business

Posted Jan 31, 2016
Great location Near restaurants and close to interstate
1 out of 5
by A verified traveler from Plantation, FL

This hotel could be amazing if they got REAL AC

Posted Jan 30, 2016
Pros: balcony
Cons: maintenance and air conditioner
Location: disney theme parks restaurants
Arrived at the hotel and checked in with no issue. The night manager was not very friendly but my 6 year old asked for a high room and he accommodated her. We headed back to the car to get the luggage and the valet approached us saying they run out of parking every night and I should pay him 20$ cash to park my car for the whole weekend. It was off putting. I informed him that I'd be using the parking I paid for in the unusually high resort fee. We got to the room and the sink fixtures were falling apart and completely separated from the sink. Not pretty but functional. The AC unit wasn't on.so the room was stale and had a foul odor to it. I couldn't find the power switch and assumed it was broken. After calling the front desk they sent maintenance over to flip a switch that was nearly impossible to find. I went to lower the thermostat and the maintenance guy told me not to bother because it's not temperature controlled and that it cools by running air over water. Seriously? A swamp cooler in Florida? How has this hotel not upgraded their cooling system??? So by 2am we were all sweating and complaining and definitely not sleeping so we opened the balcony door. The fresh air was comforting but in came the mosquitos which led to even less sleeping. We complained the next morning and they sent the same dude up to investigate. He went into the unit and dropped ceiling tiles onto our clothes/coffee. Prepaid so I was stuck for days. Hotel has potential but needs major work
3 out of 5
by A verified traveler

The Air conditioning did not work very well

Posted Jan 28, 2016
unpleasant comfort the hvac did not work well hard to sleep
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Hotel was okay for the price. Overall facilities are in need of sprucing up.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta, GA

Posted Jan 27, 2016
The hotel was perfectly adequate for the price. Close to Downtown Disney, with shuttles to the different parks. No shuttle to/from the airport. Lobby area was clean and sleek. Was surprised to find I had to pay an additional $15/day "amenities" fee and still had to pay for the breakfast buffet. All the rooms have small balconies. Mine was clean but had shredded carpet, a hole in the shower curtain, and broken closet doors.