Lobby

Reviews of Best Western Orlando East Inn & Suites

2.5 out of 5
Best Western Orlando East Inn & Suites
8750 E Colonial Dr, Orlando, FL

Reviews

6.8
Rating 10 - Excellent. 244 out of 1003 reviews" "
Rating 8 - Good. 266 out of 1003 reviews" "
Rating 6 - Okay. 198 out of 1003 reviews" "
Rating 4 - Poor. 148 out of 1003 reviews" "
Rating 2 - Terrible. 147 out of 1003 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

RICHARD

Traveled with partner
Bathroom had mold and the shower curtain Room smelled moldy as well Breakfast was fine
Stayed 1 night in Mar 2024

4/10 Poor

Reynel

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and nasty and dirty
Stayed 1 night in Mar 2024
Response from Tpatel on Mar 20, 2024
To GuestThank You for staying with us. We are sorry you did not enjoy your stay.

8/10 Good

Beatriz

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tpatel on Mar 20, 2024
Thank You for staying with us and your review! We look forward for you to stay with us next time!

8/10 Good

Rita

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Tpatel on Feb 25, 2024
To GuestWe truly Thank You for choosing to stay with us. We are glad you enjoyed your stay. Looking forward for your next stay!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff. The refrigerator kept beeping all night until in unplugged it. For the price, decent place. Noisy due to location, but very clean and convenient
Stayed 1 night in Feb 2024

8/10 Good

Samantha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Was accommodating with the late check-in, and extremely really check out
Stayed 2 nights in Feb 2024
Response from Tpatel on Feb 20, 2024
To GuestWe are so glad you enjoyed your stay and we Thank You for choosing to stay with us. Looking forward for your next stay with us.

4/10 Poor

Donis

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
That staff was great and the room was excellent.
Stayed 2 nights in Feb 2024
Response from Tpatel on Feb 20, 2024
To GuestWe are glad you enjoyed your stay and we will be looking forward for you to stay next time you are in town!

8/10 Good

Aniuska

Stayed 2 nights in Feb 2024

10/10 Excellent

Pedro

Stayed 1 night in Feb 2024
Response from Tpatel on Feb 12, 2024
To GuestThank You for staying with us and taking time to tell us about your stay and we glad to know you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Mark

Traveled with partner
Exceptionally good service
Stayed 1 night in Feb 2024
Response from Tpatel on Feb 12, 2024
To Guest, We Thank You for staying with us and we are glad you were comfortable with your stay and enjoyed the hotel service! We will be looking forward for your next stay.

6/10 Okay

Tami

Traveled with family
Liked: Staff & service
Close to Sfb airport. Convenient parking Very noisy from the highway right next to it DIRTYfloors
Stayed 1 night in Feb 2024
Response from Tpatel on Feb 5, 2024
To Guest, We Thank You for staying with us. We apologize for the noise from the highway which is beyond our control. We are sorry for the floor and we will make sure to pass it to our Housekeeping Team. We do hope you give us another chance!

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower/tub we had call for instructions how to work, the attendant came and had to call for help. Needs upgrade very old building, but clean seems to be a motel type stay
Stayed 1 night in Feb 2024
Response from Tpatel on Feb 3, 2024
To Guest,Thank You for choosing to stay with us. We do apologize for the shower/tub and we are glad our front desk associate was able to help right away! We do hope you give us another chance!

4/10 Poor

Liane

Traveled with partner
Disliked: Amenities, property conditions & facilities
We were disappointed as soon as we pulled up. Drive up in front of your room. Noidy location. Room smelled of heavy disinfectant. Nice check-in person.
Stayed 1 night in Jan 2024
Response from Tpatel on Feb 2, 2024
To Guest,We Thank You for staying with us. We are sorry about the heavy disinfectant smell. We will pass your compliment to our front desk! We truly hope you give us another chance in near future!

8/10 Good

Brent

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from TPatel on Jan 31, 2024
To GuestThank You for choosing to stay with us. We are glad you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Felix, Dickson TN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tpatel on Jan 27, 2024
To GuestWe Thank You for staying with us. We are so glad to know you enjoyed the stay. We will be looking forward for your next stay.

6/10 Okay

SCOTT

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tpatel on Jan 31, 2024
To Guest, We are glad you stayed with us. We look forward for you next stay with us.

8/10 Good

Fabiola

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TPatel on Jan 31, 2024
To Guest, Thank You for staying with us. We are glad you enjoyed the stay. Looking forward for your next stay with us.

6/10 Okay

Nyal

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I’m requesting a partial refund as there was NO heat in my room and the temperature got down in the 40 ‘s. I was not offered a change of rooms. I was given extra blanket
Stayed 2 nights in Dec 2023
Response from Sam on Jan 6, 2024
Hello,Upon informing the front desk we checked the AC and found heat to be not working, We had our front desk reach out to move you to another room instead you opted to stay in the same room and requested more blankets which we complied with, we even had a room blocked in case you changed your mind later to move to another room. We did offer you resolution while you were at the property.BW Front Desk

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Okay
Stayed 1 night in Dec 2023
Response from TPatel on Dec 22, 2023
Dear Michael, Thank you for your survey and we are sad to see we did not deliver our best. We apologize for any inconveniences during your stay and hope to deliver a better experience on you next stay.BW Front Desk Team

6/10 Okay

Dominick, Punta Gorda

Traveled with family
The property is convenient to everything. It is right off the freeway so if you have a room facing that area it is very noisy especially at night. We had visible mold in our AC unit, and the bathroom door screws came out of the bracket upon opening the door. Housekeeping pretended to not understand you when you ask for another towel. Hard to believe since it is most likely one of the items most people ask for. Lobby needs a remodel. Some shady characters hanging around and the guests next to us hung around outside smoking weed. Pay the extra money and stay somewhere safer, otherwise it’s ok in a pinch.
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Dominick,We are sorry to hear about your poor experience while staying with us. We have resolved the issues mentioned in the review, as far as the people are beyond our control however we do try to make sure everyone feels safe, we do recommend our guest to notify us of any unwanted/unsafe activities so we can act upon them immediately.GMBest Western Orlando East

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff poor facilities
Understanding this is an expensive town and the rate was decent, but the property needs help. Everything smelled moldy and musty, including the water. Bathing fixtures barely functioned, no water pressure, our toilet was not usable most of our 2 day stay despite staff repair whixh caused us to miss events we travelled for, the cable barely worked, and though it appeared to be clean the floors left our socks and feet black and there was an empty container of marijuana on the floor. Staff was very welcoming and helpful but the owner needs to work on the property.
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Hello,We apologize for less then desired experience during your stay, We also understand this is and older property needing a lots of attention. We have share your experience with all the teams involved to implement changes to better achieve guest satisfaction.GMBest Western Orlando East

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TPatel on Dec 15, 2023
Thank you for your stay and glad to know you enjoyed your stay with us. Hope to see you in the near future.

6/10 Okay

Militza

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible location. Room smelled musty and perfume
Stayed 1 night in Nov 2023
Response from TPatel on Dec 1, 2023
Thank you for providing post stay review and shedding light on the room smell, we want to apologize for less then desired experience and hope to correct that in Future.

6/10 Okay

Jay

Traveled with family
Liked: Amenities
was ok not as clean as expected breakfast limited
Stayed 1 night in Nov 2023
Response from TPatel on Dec 1, 2023
Thank you for your valuable feedback, we will work with our housekeeping team to rectify the cleaning issue.

8/10 Good

Jamie

Not the best part of town
Stayed 1 night in Nov 2023
Response from TPatel on Dec 1, 2023
We Thank you for your Stay with Us, We understand that this location was not your favorite part of the stay however hope that everything else was up to the par.

6/10 Okay

Peter

Liked: Room comfort
Disliked: Staff & service
not accommodating
was expensive for the type of hotel and neighborhood.
Stayed 2 nights in Nov 2023
Response from TPatel on Dec 1, 2023
We Apologize for our shortcoming on your stay, we hope in the future to provide you with better experience.

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was an unexpected deposit, I guess that's a standard practice to expect, floor was soaking wet when we arrived. Water pressure very low; however, staff was courteous and got us a downstairs room as we had a person with bad knees, breakfast was awesome 😎
Stayed 1 night in Nov 2023
Response from TPatel on Dec 1, 2023
Hello, We apologize for the Wet Floor Issue, This was due to miscommunication between our teams. We are glad that we were able to resolve that for you and happy to know that you enjoyed our complementary Hot Breakfast.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very nice and helpful. The facility was clean and safe. The breakfast was a life saver, and I couldn't have found a better place for my group's last minute trip! Very happy with my experience here.
Stayed 4 nights in Nov 2023
Response from Sam on Nov 16, 2023
Dear Kimberly,We Thank you for choosing us for your group stay and delighted that you and group enjoyed your stay. We look forward to hosting you in the future.Sincerely,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don't stay here
I've never bailed on a hotel so quickly. Didnt even want to stay one night but I did begrudgingly. Requested non smoking but got stuck in a smoking room and everything was sticky to the touch and the room reeked. Would never stay there again and highly reccomend you don't either.
Stayed 3 nights in Nov 2023
Response from Sam on Nov 16, 2023
Dear Anonymous,As per your name we are unable to figure out which room you stayed in thus preventing us from corrective actions, We hope you reach us directly to discuss and provide more feedback.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Breakfast choices - Friendly staff - Nice Pool - All in all a great choice for the rates - internet could use a boost for the signal
Stayed 3 nights in Oct 2023
Response from Tpatel on Nov 11, 2023
To Guest, Thank You for staying with us. We are so happy to know you enjoyed the stay. We will be looking forward for you next stay with us.

6/10 Okay

IVANIA, CUTLER BAY

Traveled with family
Room was clean and has plenty of parking. We were there just for one night. They were men drinking outside till very late. The location is near the highway. Beds are comfortable. You get what you pay for. It’s nothing fancy. It is an average hotel. They did offer breakfast but we didn’t go. They also require $100 deposit for incidentals or room damage at check out time which they will release and you will get back depending on your bank. which they will out a hold on your credit card. Overall it is an ok hotel. If I was to stay for a longer time I would have chosen something else.
Stayed 1 night in Nov 2023
Response from Tpatel on Nov 6, 2023
To Guest, We Thank You for staying at our hotel. We appreciate the feedback. We are trying our best to make sure all our guests are comfortable. We truly hope you give us another chance in near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good 👍 dealio
Great stay. Some renovation happening.
Stayed 1 night in Nov 2023
Response from Tpatel on Nov 4, 2023
To guest,Thank You for staying with us. We are glad you enjoyed your stay! Yes we are trying our best to improve the property and make sure all our guest are comfortable! See you again!

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The sheets were dirty as were some of the towels. Room sounded very hollow and with a large and late bunch of kids coming in, it became quite noisy!
Stayed 1 night in Oct 2023
Response from Tpatel on Nov 4, 2023
To Guest, We Thank You for staying with us. We are sorry for the room and we have passed this to the Housekeeping team and please be assured it is taken care of. We hope you will give us another chance in the near future. Thank You

10/10 Excellent

Kaye

Stayed 2 nights in Oct 2023
Response from Tpatel on Oct 26, 2023
To Guest, Thank You for choosing to stay with us. We are glad you have enjoyed your stay and we look forward for your next stay at our hotel.

10/10 Excellent

Gilberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tpatel on Oct 24, 2023
To Guest, Thank You for choosing to stay with us. We are glad you enjoyed your stay. We look forward for your next stay.

8/10 Good

Costel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tpatel on Oct 14, 2023
To Guest, We Thank You for choosing to stay with us. We are glad you enjoyed your stay. We look forward for you next stay with us.!

4/10 Poor

Lydia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tpatel on Oct 13, 2023
To Guest, Thank You for staying with us. We hope to see you again!

6/10 Okay

Gabriel, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service
Older property , tape holding towel rack in room, crayon stains on floor , room was clean though , cold ac, good cable channels , free breakfast was good , dining area very clean , free parking , courteous service , no frills hotel but good bang for your buck
Stayed 1 night in Sep 2023
Response from Tpatel on Oct 31, 2023
To Guest,We Thank you for staying with us. We are glad you enjoyed the stay and apologize for the issues as well. Thank You!

6/10 Okay

Jayan

Traveled with family
Liked: Staff & service
RoomNeeds remode
Stayed 1 night in Aug 2023
Response from Tpatel on Sep 8, 2023
To Guest,We are so glad you stayed at our hotel. We are working very hard to make sure all our guest are comfortable. We are making a lot of changes, so hopefully you will give us another chance!

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Tpatel on Oct 31, 2023
Thank You!

8/10 Good

Dave

Traveled with family
Liked: Staff & service, amenities
Front desk staff were very accommodating, however the floor in the room was a bit unsafe with bumps in it.
Stayed 2 nights in Aug 2023
Response from Tpatel on Aug 28, 2023
To Guest, We Thank you for choosing to stay at our hotel! We are glad you enjoyed our hospitality and apologize for the floor tiles, We are trying to make sure all our guest enjoy their stay! We look forward for you next stay!

4/10 Poor

Angela

Disliked: Property conditions & facilities
Don’t do it!
Don’t do it! The room wasn’t horrible, they’ve done some renovations but smelled very musty (there was a room air freshener behind the t.v.). The rest of the hotel is in bad shape.
Stayed 1 night in Aug 2023
Response from SPatel on Aug 23, 2023
To Guest,We thank you for feedback on the stay and regret that we did not meet your expectation, We will certainly imply your feedback to improve future experience.Thank you.

10/10 Excellent

Carlos, jupiter

Stayed 1 night in Aug 2023
Response from Tpatel on Sep 8, 2023
To Guest, Thank You for you review about our hotel. We are glad you enjoyed the stay and see you again!

8/10 Good

Alexeis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tpatel on Aug 16, 2023
To Guest,Thank You for staying with us. We are so glad you enjoyed the stay! We will be looking forward for your next stay.

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tpatel on Aug 16, 2023
To Guest,We Thank You for choosing to stay with us and we are glad you enjoyed the stay! We are trying to make sure all our guests are comfortable and enjoy the stay. We will look forward for your next stay.

10/10 Excellent

George

Stayed 7 nights in Jul 2023
Response from SPatel on Aug 23, 2023
To Guest,Thank you for the staying with us and we are glad you enjoyed your stay, Hope to see you in the near future.Thank you,BW Team.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, nice breakfast.
Stayed 2 nights in Jul 2023
Response from Tp on Aug 6, 2023
To GuestWe are so glad you enjoyed the stay and Thank You for choosing to stay with us. We will be looking forward for your next stay!

10/10 Excellent

Kathy

Stayed 1 night in Jul 2023
Response from Tpatel on Jul 31, 2023
To GuestWe are glad you stayed with us and enjoyed the stay. We will be waiting for you next stay with us. Thank You.

10/10 Excellent

Harry

Stayed 2 nights in Jul 2023
Response from Tpatel on Sep 8, 2023
To Guest, Thank You for choosing to stay with us. We are so glad you enjoyed our hospitality! We will see on your next stay!