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Reviews of Best Western Orlando West

2.5 out of 5
Best Western Orlando West
2014 W Colonial Dr, Orlando, FL

Reviews

6.6
Rating 10 - Excellent. 231 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 219 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 150 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 19, 2024
thank you

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Yes, it does need new blankets and sheets, BUT they were clean and it seems that they are working on making updates to the rooms. Our room was clean and comfortable. The staff was very friendly and we never had an issue. The front desk lady ( i dodnt cathc her name) was awesome! Friendly and gave us a late check out that we ended up not needing. The covid breakfast was actaully ALOTA OF FOOD and really good! The pool even though we didnt have time to go i. Was clean and looked relaxing and refreshing. We will be staying again here. Thank you!
Stayed 1 night in Apr 2024
Response from Chris on Apr 14, 2024
thank you so much- we look forward to your next stay with us.

6/10 Okay

Barbara

Traveled with family
Disliked: Amenities
Asked for accessible room for one of the three rooms reserved and they put us on second floor with no elevators. Check in person changed us to 1st floor, with an accessible room and somewhat close together. Expedia advertised as free breakfast and we were told grab and go breakfast available. Grab and go was available through a vending machine at $1.50 per bag. Needless to say, disappointing!
Stayed 1 night in Mar 2024
Response from Chris on Apr 6, 2024
we have no machine for grab n go- must of been another hotel

6/10 Okay

Hector

Stayed 1 night in Mar 2024
Response from Chris on Apr 14, 2024
thank you for your comments

10/10 Excellent

natacha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice employee
Stayed 1 night in Mar 2024
Response from Chris on Mar 25, 2024
thank you

8/10 Good

Jaiel

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness
I loved this affordable property with Pool and on-site restaurant.
Stayed 3 nights in Feb 2024
Response from Chris on Mar 22, 2024
were sorry your stay was not magical- we will try harder.

6/10 Okay

Jimmy

Traveled with family
Disliked: Amenities, property conditions & facilities
Way over priced for the area. Outdated fixtures, smelly carpet in the halls, sticky doors and locks, 4 SMALL pillows on a King sized bed were ridiculous. Staff gave us a ground floor room at our request after asking us why we booked a balcony in the first place. Um, make your online booking more clear and this would not happen? I don't need to be questioned about why I did anything.
Stayed 1 night in Mar 2024
Response from Chris on Mar 22, 2024
were sorry your stay was not magical- we will try harder.

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Front desk friendly
Stayed 1 night in Mar 2024
Response from Chris on Mar 22, 2024
thank you

4/10 Poor

Sharon

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was not made up dirty sheets still on bed from previous tenants.. We were moved to another room, the toilet overflowed, we were told to clean it up ourselves, and were given towels to soak up the water.. I was told by management to request a refund from Expedia.
Stayed 1 night in Mar 2024
Response from Chris on Mar 15, 2024
cannot find any reservation for this guest

4/10 Poor

Kit

Traveled with partner
Disliked: Cleanliness, staff & service
The lobby is dirty, my room had no clean towels (1 dirty one in the tub), the adjacent parking had cars leaving and beeping starting at 4:30am, nothing in walking distance, and the "breakfast from 7-9am" was not breakfast but a solid Keurig and a paper bag snack pack.
Stayed 1 night in Mar 2024
Response from Chris on Mar 15, 2024
thank you for your comments

2/10 Terrible

Daniel

Attendant was very rude and un accomadating.
Stayed 1 night in Mar 2024
Response from Chris on Mar 15, 2024
thank you- we will let her know

2/10 Terrible

sebastian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair all over the bath tub and towels. The hallways smells like weed and humidity. Also the toilet bowl was disgustingly dirty.
Stayed 1 night in Mar 2024
Response from Chris on Mar 11, 2024
thank you for your comments- we will follow up

8/10 Good

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris on Mar 11, 2024
thank you for your comments-

2/10 Terrible

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unsafe area although they do have a dense around the entire hotel. There was dead cockroaches on the floor. I slept with my light on…. The staff was nice but didn’t answer the phone when we tried to complain and the lobby is locked at night.
Stayed 1 night in Mar 2024
Response from Chris on Mar 11, 2024
thank you for your comments- we will follow up

8/10 Good

THOMAS

Traveled with family
Liked: Staff & service
Close to the Camping world stadium, very convenient.
Stayed 2 nights in Mar 2024
Response from Chris on Mar 8, 2024
thank you very much

2/10 Terrible

Francis Joseph

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chris on Mar 8, 2024
thank you very much

10/10 Excellent

Hugo A.

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Chris on Mar 7, 2024
thank you

2/10 Terrible

em

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude, unprofessional, and non-caring staff. Very awful, unhealthy package as breakfast (Grab & Go). This was a kind of offensive behavior. In one word, it was disgusting.
Stayed 3 nights in Feb 2024
Response from Maurice on Feb 28, 2024
I am sorry for the inconvenience, we do not know whom handle the check in & out . in order address the issues.

2/10 Terrible

lataurus f

Over booked property I had to sleep in car
Stayed 2 nights in Feb 2024
Response from Maurice on Feb 20, 2024
I am sorry ,there is no record searched EXPEDIA reservation & our PMS from 2/1 to 2/19/24 for Mr. Lataurus

2/10 Terrible

charles

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Maurice on Feb 20, 2024
there is no last name ias given

2/10 Terrible

Arnold

Stayed 1 night in Feb 2024
Response from Chris on Mar 22, 2024
were sorry your stay was not magical- we will try harder.

4/10 Poor

DAVID

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated with paper-thin walls (hear everything going on in hall, parking lot, and adjacent rooms). Glad we just stayed 1 night... won't be returning.
Stayed 1 night in Feb 2024
Response from Chris on Feb 18, 2024
thank you

8/10 Good

Tamara

Stayed 1 night in Feb 2024
Response from Chris on Mar 22, 2024
were sorry your stay was not magical- we will try harder.

4/10 Poor

Ms. Bert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
- The Room: The room at this property: one of the dirtiest experienced. Floor was dusty/dirty, bed headboard/table/bathroom door had splatter of stuff?, sheets were clean but thin that you could see mattress stains, got new hand towels since the ones in the room were stained, and clean extra blanket had cigarette burn holes. - Weird smell out of air conditioner or corner of the room started. We were laughing at how bad the room was. We could have asked for another room but the hotel was completely sold out, and other guests said their rooms were about the same. So, what was the point? - The Key Card: Every day, without fail, our keys would stop working, though we kept it away from our phone or other magnetic items. Staff never wondered/cared why it was happening daily. - Hotel location: Hotel is on the corner of 2 very busy and loud traffic areas. We felt safe walking/running around the neighborhood (we had no car). - The Breakfast: Weekday bfast was a bag of snacks. Weird, but okay. Weekend bfast, you needed a voucher from the front desk for bfast at the Chinese restaurant next to hotel. The food was not great; no other food in the area other than a WaWa down the street. - Good points: The staff were very friendly and helpful. The bed was very comfortable and the water pressure in the shower was good. - Bottomline: this property is really tired & rooms not clean for the price & location. The staff were very friendly/helpful, but don’t expect ‘going above and beyond.’
Response from Chris on Feb 15, 2024
thank you for your comments

2/10 Terrible

Sherman

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very rude. Very short tempered, hung up on my face as I was asking a question on different days. Overall bad attitude and customer service.
Stayed 1 night in Feb 2024
Response from Maueice on Feb 13, 2024
I am sorry for the inconvenience. We will address the issues and let the person handled the check in .again i am sorry

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly very well maintained older facility and gated plus pool and surrounding landscape was very well maintained.
Stayed 3 nights in Feb 2024
Response from Chris on Feb 8, 2024
Thank you

6/10 Okay

Lucia, Loveland

Traveled with partner
Disliked: Staff & service
Some of the staff were polite and some were not. Included breakfast was very poor quality. Ham was awful. Eggs runny. Lady who took breakfast orders was super kind and meant well but doesn't speak English so communication was challenging. There was a dog in the room next door that barked and played with a squeaky toy that could be heard.
Stayed 2 nights in Feb 2024
Response from Chris on Feb 8, 2024
Thank you

2/10 Terrible

William

Stayed 1 night in Jan 2024
Response from Chris on Mar 22, 2024
were sorry your stay was not magical- we will try harder.

8/10 Good

Kevin, Seeleys Bay

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
It was comfortable enough to sleep but no restaurant or bar. Noisy area
Stayed 5 nights in Jan 2024
Response from Chris on Feb 8, 2024
Thank you

2/10 Terrible

Jessica

Stayed 1 night in Jan 2024
Response from Chris on Feb 8, 2024
Thank you

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable good value room
King non-smoking room on ground floor was clean and comfortable. An older but well-maintained hotel. Chengdu Chinese restaurant next door was excellent choice for dinner
Stayed 1 night in Jan 2024
Response from Chris on Feb 8, 2024
Thank you

8/10 Good

Tracey

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
convenient location for the stadium clean property & rooms need updating (coat of paint and new carpet would work wonders)
Stayed 2 nights in Dec 2023
Response from Chris on Feb 8, 2024
Thank you

4/10 Poor

Charles

Traveled with family
Disliked: Amenities, property conditions & facilities
Breakfast was a paper sack with a bottle of water, an apple, some chips, a muffin and a small cup of yogurt. Was expecting a hot breakfast and a dinning area. Clock radio did not work. TV color was terrible. Serious lack of electrical outlets and one of the outlets the plug kept falling out of it. This is the first time to stay at a Best Western and if this is an example, then i will never stay at a Best Western again!!
Stayed 2 nights in Dec 2023
Response from Chris on Feb 8, 2024
Thank you

2/10 Terrible

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chris on Feb 8, 2024
Thank you

6/10 Okay

Oscar

Traveled with family
Stayed 2 nights in Dec 2023
Response from Chris on Jan 5, 2024
very sorry you did not enjoy your stay.

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great staff, clean facility well lit for our return from the pop tart bowl!! Only negative was poor choices in our vending snacks😕
Stayed 3 nights in Dec 2023
Response from Chris on Jan 5, 2024
thank you

8/10 Good

Erica

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My daughter and I stayed here one night for a concert at the Amway Center, the room was clean. Bed was comfy and the staff was pleasant. The property grounds were clean, nothing crazy, this was a Friday night and itvwas quiet and peaceful, we felt safe and really enjoyed ourselves.
Stayed 1 night in Dec 2023
Response from Chris on Jan 5, 2024
thank you

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chris on Feb 8, 2024
Thank you

6/10 Okay

Cheryl

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Chris on Nov 30, 2023
SORRY YOU DID NOT ENJOY YOUR STAY

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Poor choice for us because we were going to a concert at Amway & could not there because all roads were closed due to football game
Stayed 1 night in Nov 2023
Response from Chris on Nov 23, 2023
So sorry about the Florida Classic Football Game -getting in the way of your concert at Amway.

2/10 Terrible

Shauntelle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked in we knew we couldn’t stay. Still waiting on a refund!!
Stayed 3 nights in Nov 2023
Response from Maurice on Nov 14, 2023
I . per your E-MAIL on 11/10/23 requested. I believe that all the hospitality industry do not provide comforter,2 The Whole hotel is occupied by guests who are to attain EDC , no other guests to hang around.3. this room is occupied by two guests for 5 days every week since 6/19/23 up to now 11/14/23, they did not complaint A/C noise , I checked A,C no noise either NO re-frund

4/10 Poor

Dayami

Stayed 2 nights in Nov 2023
Response from Chris on Dec 4, 2023
we are so sorry your stay was not magical- we will try harder

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris on Nov 11, 2023
thank you

10/10 Excellent

Melony

Stayed 1 night in Nov 2023
Response from Chris on Nov 11, 2023
thank you

10/10 Excellent

Lucinda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. Check-in was a breeze. Our room was a bit humid but that is hard to avoid in Florida. The room was clean and very accommodating. It was a short ride to the Mills district with lots of food and beverage options. It was easy to get an Uber from the hotel. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Chris on Nov 2, 2023
thank you

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for an extra night during the fsu lsu football game great price and location to camping world and as a smoker was nice to have an actually smoking room
Stayed 1 night in Aug 2023
Response from Chris on Nov 2, 2023
thank you

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023
Response from Chris on Nov 2, 2023
thank you

4/10 Poor

Josemiguel, lakeland

Disliked: Cleanliness, amenities, property conditions & facilities
The trip was pretty inconvenient for me got there lights were flickering in the bathroom, room a little smelly but when I was heading to bed. I saw something crawling and it was a bug I threw the pillow on the floor and slept on the other side of the bed I wanted to go out and ask to switch rooms but it was already late and I was already tired since I had work. Overall if it was not the best getaway place and I was pretty disappointed.
Response from Chris on Oct 26, 2023
Sorry your stay was not magical- if we had know- we would of fixed it immediately

6/10 Okay

Randall

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Read the reviews before you book to set a proper expectation accordingly. If you do that, you will find your stay acceptable or better than expected. For example, we took cleaning supplies, linens and towels just in case and did in fact use them. I would stay there again if proximity to Camping World Stadium was primary reason for hotel choice. Staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Chris on Oct 26, 2023
thank you for your kind coments

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
1st non-smoking room smelled like cigarettes but it was explained that it was in the same building as the smoking rooms........we got a new room and everything was fine. Service was very good at the front desk.
Stayed 2 nights in Oct 2023
Response from Chris on Oct 20, 2023
thank you