Nice hotel, great location
Posted Feb 19, 2017
Hotel is super close to Universal. It has restaurants in walking distance. Room was very comfortable and clean, especially for the price. Breakfast was great. The walls are a little thin between rooms, it may have just been noisy "neighbors " though. Had an issue with the smoke detector needing batteries - it started chirping- we had to have their staff come in our room at 4am. We called the front desk and they were there within minutes to fix it. The GM couldn't offer us any refund since we booked through Expedia, but he sent us a gift card in the mail the next week.Very impressed with the communication he had with us. Really appreciated how they handled it. Definitely recommend this hotel!