Outdoor pool, sun loungers
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Reviews of Best Western Plus Universal Inn

2.5 out of 5
Best Western Plus Universal Inn
5618 Vineland Rd, Orlando, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 446 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Best Western plus universal inn on Apr 11, 2024
Dear Dana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness
I appreciated the shuttle to Universal and that the breakfast was included. It was helpful to be near a Walgreens. It was overall fine, except that the second night there I encountered a huge cockroach in the bathroom at 2am. I didn’t love that.
Stayed 2 nights in Mar 2024
Response from Best Western plus universal inn on Apr 11, 2024
Hello Ms Lisa, thank you for your review, we apologize for this inconvenience, and we will do our best to always provide you with better experiences. We hope to see you again with us soon.

10/10 Excellent

Noel

Traveled with family and small children
Really great front desk staff. Very conscientious about cleanliness. Nice stay.
Stayed 3 nights in Mar 2024
Response from EM on Apr 8, 2024
Thank you for your feedback, looking forward to seeing you in the future.

4/10 Poor

TIMOTHY, jacksonville

Traveled with family and small children, Traveled with family
Liked: Staff & service
The location to Universal and Sea world is great, but thats where it ends. While the staff that we interacted with was great, the hotel had major issues. The hotel shares its parking with 2 extremely busy restaurants, a burger king and another hotel. If you arrive after 7pm you may find it hard to locate a spot to park in. They dont have designted hotel parking for their guests. The prices for our stay were inflated because of spring break. Upon arrival we checked in and were promptly greeted. We got to our room which appeared to be clean, but smelled old and musky. The bathroom celing was peeling and had paint partially hanging off. The ceiling above the tub was the worse as you can tell they've had numerous leaks. The breakfast that was provided was a joke. You can tell the owner is finding the bottom of the barrel products to serve. I try not to be picky, but it was bad. The area wasnt clean and they dont have adequate seating for the amount of hotel guests. The hotel is very old. I only booked this based on other reviews on expedia and im honestly not sure if their reviews were real based upon my experience. Everyone in our room had sinus issues after staing in the room for 2 nights. Not sure what caused it other than it just had a musky smell. My wife always sprays disinfectant throughout the room prior to us touchkng anything and that normally helps, but not in this hotel. After being gone for less that 24hrs and all of us have cleared up and feel better.
Stayed 2 nights in Mar 2024
Response from fd on Mar 25, 2024
Dear Timothy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western plus universal inn on Apr 11, 2024
Dear Gigi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Taber

Stayed 3 nights in Mar 2024
Response from Best Western plus universal inn on Apr 11, 2024
Dear Taber,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is showing it's age furniture is old but functional small television. Strangest shower knob ive ever encountered, but tgey do have instructions on the wall. Believe me you will need them. Beds were comfortable room was clean. Continental breakfast included was good. Great stay at tge $190.00 price point. Staff was courteous and helpful
Stayed 1 night in Mar 2024
Response from EM on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Shannon

Stayed 1 night in Mar 2024
Response from Best Western plus universal inn on Apr 11, 2024
Dear Shannon,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Alejandra

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Cumple la función de alojamiento para descansar lo necesario y seguir disfrutando.
Stayed 1 night in Feb 2024
Response from The Best Western Team on Mar 9, 2024
Thank you so much for your feedback, we look forward to you visiting again.

2/10 Terrible

Ivy F

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gecko crawling across the bed and ants in bathroom and rooms. Staff said geckos come in thru windows but you can see outside around air conditioner so probably many ways to get in. Seen three rooms and all were dirty
Stayed 3 nights in Feb 2024
Response from Sam Jayswal on Feb 21, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

8/10 Good

Desiree

Traveled with family
Disliked: Cleanliness
Shower curtain was not changed from guest before us and was very soiled. Shampoo was empty when we arrived.
Stayed 3 nights in Feb 2024
Response from The Best Western Universal Team on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

6/10 Okay

Andrew

Traveled with family
The microwave and the yogurt machine were both broken in the dining area. The kept running out of food and we (and other guests) had to keep asking them to refill the food. They came to service our room and they made the bed and took the trash, but didn't give clean towels, refill the soap, or give more toilet paper.
Stayed 3 nights in Feb 2024
Response from The best Western Team on Feb 10, 2024
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Timothy Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & good location
Stayed 4 nights in Jan 2024
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Worst night of sleep due to the pillows being terrible. Used 3 pillows and it still didn't feel like I had more than 1...
Stayed 1 night in Jan 2024
Response from k on Jan 25, 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Average stay
Check in guy was friendly. We had one sleeping on the couch, went to open that and the sheets had not been changed. Housekeeping was right there in the hallway and changed them quickly. Hallway smelt funky and had heavy duty driers for the carpets. Stuff was on the floor so not sure it was swept/vacuumed. Breakfast wasn't bad but it was cold even though we went down at 7 when it starts. Beds were comfy and everyone working was friendly.
Stayed 1 night in Jan 2024
Response from Best Western Universal Team on Feb 17, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Patricia

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The floor i was on had a horrible smell like a mildew musty smell, it actually made me gag. Luckily i had perfume and that helped a little bit. The tile floors in the bathroom are a little skeevy. The fridge in the room made a loud buzzing noise so that got unplugged. Its definitely a little dated and time for an uplift.
Stayed 1 night in Jan 2024
Response from Best Western Plus Universal Inn on Feb 17, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved that it was at a walkable distance to Universal Studios.
Stayed 5 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

10/10 Excellent

Dymari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

10/10 Excellent

Orlando

Stayed 2 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

8/10 Good

Yi

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The location of the hotel is great, walkable to Universal and Shoppings. Shuttle to Universal was good. Most staff were nice and helpful. Breakfast was on the same menu for 8 days. Room keys became ineffective almost every day. There were some little bugs in the washroom. Our toilet clogged once in the evening, the front desk asked us to get a tool from him and unclog the toilet by ourselves. We did. The toilet clogged again the next day. Another staff changed our room. The cleaning staff was good for the first 6 days. On the 7th day, new cleaning staff did not clean the room until we came back from the park and asked for room service. There were no towels that day until we asked for towels.
Stayed 8 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

10/10 Excellent

Li

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to restaurants an universal studio
Stayed 3 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

8/10 Good

Luca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really nice, clean room. Basic breakfast
Stayed 2 nights in Dec 2023
Response from The Best Western Universal Team. on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Best Western Universal Team on Feb 17, 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

6/10 Okay

Ryan

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Morley

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Char on Dec 5, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

yanet

Liked: Staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Marie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location and setting were not preferred . Bathroom floors were filthy . The hotel was worn and in need of many repairs . First room we went to , toilet broken and we had to move again. Second room was neater but bathroom door was water damaged and needed to be replaced . Hotel breakfast was not what I expected and a disappointment . The staff was so kind and accommodating , I really appreciated them . I will not stay at best western ever again , feel like they’ve no longer have any standards. Sad
Stayed 4 nights in Nov 2023
Response from Char on Nov 29, 2023
Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great but the furnitures ans carpet is outdated.
Stayed 3 nights in Nov 2023
Response from Char on Nov 28, 2023
Thank you for staying with us. we appreciate your feedback.

6/10 Okay

Christopher

Stayed 1 night in Sep 2023
Response from Char on Nov 23, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick getaway
nice stay. Quiet and close to stores and restaurants. Only issue was we caught made in our room even with the privacy sign on the door.
Stayed 2 nights in Nov 2023
Response from Char on Nov 20, 2023
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Luciano

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Char on Nov 20, 2023
Thank you for your feedback.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Not as good as anticipated
The hotel is old. And it shows. The carpet in the rooms need to changed or removed all together. Nasty. Drab rooms and battered furniture. Beds don't fit atop the box spring and were very uncomfortable. Toilet in our room wobbled, scary. tub needed updating and was very slippery. Thank goodness for the grab bar. The freezer in the fridge defrosted on its own and flooded out the fridge as the 'drip tray' over flowed. For the price charged it was NOT a good deal. Breatkfast was ok. Sausage was fine. Eggs were salty and a bit watery. Oranges had mold. Staff was friendly. Parking is bad. Being so close to so many restaurants etc. the parking was crazy. Glad we were just sleeping at the hotel and not counting on the amenities. Oh and yes, we found a roach in the little closet. They are a part of living in FL but I don't want to see them in my hotel or bring them home with me.
Stayed 2 nights in Nov 2023
Response from Char on Nov 20, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, got panhandled upon arrival
Rooms were very clean. Breakfast was good and the staff very nice. Only issue we had was there was a man in the parking lot in a Ruth Chris uniform panhandling for money and actually wanting someone to follow him over to a nearby hotel to pay his outstanding bill- gave a big sob story- did not appreciate that he approached my 20 year old daughter when she was alone and getting out of her car- fortunately, I was waiting for her and walked up to make him leave.
Stayed 2 nights in Nov 2023
Response from Char on Nov 13, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Victoria L

Traveled with family and small children, Traveled with family
Liked: Staff & service
The hotel was good. The breakfast in the morning was a plus. However, the fridge in the room wasn't working and we didn't realize until the next morning.
Stayed 1 night in Nov 2023
Response from Char on Nov 13, 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Arkadiusz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled horrible, mold and flood stains on the ceiling, TV remote did not work, all drawers broken, shower mixer broken, mold and fungus in the shower, carpet was so dirty, it was sticking to the shoes, AC extremally loud and inefficient, very high humidity in the room
Stayed 3 nights in Nov 2023
Response from BW on Nov 13, 2023
Dear Arkadiusz,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Best Western Minus
Pick another hotel. This one is very dated, which we could live with if it was clean. Most things in the hotel appeared older and grimy. The breakfast area was dirty and the breakfast was very poor and unappealing. The only positives were the location and the bed was decent, if you like a firm mattress.
Stayed 1 night in Nov 2023
Response from BW on Nov 13, 2023
Dear Todd,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 Excellent

Carmelita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it's walkable to Universal Studio Parks and a lot of options for dining
Stayed 3 nights in Nov 2023
Response from Char on Nov 11, 2023
Thank you for your feedback!

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Char on Dec 4, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Char on Nov 9, 2023
Thank you for your staying with us!

10/10 Excellent

Ahmet Sacit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very good
Stayed 7 nights in Oct 2023
Response from Char on Nov 9, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from MR on Nov 7, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Arthur

Stayed 1 night in Nov 2023
Response from Char on Nov 28, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MR on Nov 6, 2023
Thank you for your feedback.

10/10 Excellent

Isabella

Stayed 2 nights in Oct 2023
Response from Char on Nov 23, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only inconvenience was the hotel emailed me twice before my stay and also called me on the phone wanting confirmation of my stay.it seemed a bit excessive
Stayed 1 night in Nov 2023
Response from KM on Nov 2, 2023
Thank you for your feedback

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 3 nights in Oct 2023
Response from KM on Oct 30, 2023
Thank you for your feedback.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from KM on Oct 30, 2023
Thank you for your feedback.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So affordable for families, it was a perfect place to rest our heads after a long day.
Stayed 1 night in Oct 2023
Response from Best Western Plus Universal Inn on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were clean and the breakfast was just right to begin the day
Stayed 2 nights in Oct 2023
Response from CC on Oct 23, 2023
Thank you for staying with us, we appreciate your feedback.