Ratings based on 1,474 Verified Reviews

4.5 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Good place to stay close to Disney

Posted Apr 18, 2017
Pros: Staff very helpful and friendly especially in the restaurant.
Cons: Room could use some updating. Mostly just age related issues.
Location: Disney
Staff very friendly and helpful. Had a late dinner at the restaurant. Food was good and service was very good. Reasonably priced as well. Room/suite very large, lots of room for the price. Other than the room showing it's age we were very comfortable. Again, good for the price and proximity to Disney.
Comment from Hotel Management
Apr 19, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. Our team strive to give the best customer service possible and glad they did just that. Your feedback is greatly appreciated. Come visit us again in the near future.
3 out of 5
by A verified traveler from m

Had no housekeeping

Posted Apr 16, 2017
Nice enough hotel. However in a 4 night stay had exactly 0 housekeeping visits. Despite calls to the housekeeping department, messages left, visit to front desk that received a note to file, 2 subsequent calls to front desk following days. Was out if room most days with do not disturb removed. The manager never returned my email when I arrived home. That's the reason I am reviewing today. Other than this it was pretty great value and nice spacious villa. Easy access to parks and every chain restaurant in America.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice Family Townhouse

Posted Apr 16, 2017
There were a few issues with our room but we notified the front office and they took care of it immediately.
Comment from Hotel Management
Apr 17, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are glad our team were able to assist immediately. Your feedback is greatly appreciated. Come visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

we enjoyed our stay

Posted Apr 9, 2017
It was roomy and nice, we enjoyed our stay, and it was wonderful to have enough space fir the whole family.
Comment from Hotel Management
Apr 10, 2017 by Joyce Lee, Hotel Management
Thank you for your rating. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring Grove, IL

Already booking for next year

Posted Apr 1, 2017
We enjoyed our stay. We had superficial complaints: We had no chairs for our breakfast bar (but noticed other villas did), our shower on the main floor had a backwards valve so cold was hot and hot was cold. Bathrooms were clean but our shower upstairs had someone else's hair all over it (I just grabbed a Kleenex and wiped it down). That did not sour our opinion on the resort. The pool, hot tub, and kiddie pool were all immaculate. Even the pool deck area was kept quite clean. We did dine poolside - breakfast was great. We enjoyed the free coffee in the lobby while hanging in the am. We also had room service delivered to our villa for dinner one night- again food was great and abundant for the price. I enjoyed having a fridge, dishwasher, and stove top. Plates, cups, silverware, can opener - all provided. We wanted for nothing while we were there. Maids were very polite and quick to help. I asked for extra coffee, got it no problem. Asked for a few extra dishwasher packets because we had our infant with us - she left us a handful which was great! They have a reasonably priced laundry facility onsite. I enjoyed his because I was able to do laundry before we left. It's close to everything you want to see but far enough away that you don't have all of he noise. Mini golf next door was fun (we walked over with our kids) Walmart, super target, even some fast food places all near by. Highly recommend staying here. It's very comfortable and the staff is great!
Comment from Hotel Management
Apr 3, 2017 by Joyce Lee, Hotel Management
Thank you so much for your wonderful feedback. We are absolutely thrilled you and your family enjoyed your stay with us. Feedback like yours is very much appreciated. Come visit us again in the near future.
2 out of 5
by A verified traveler from Houston, TX

Disappointing

Posted Mar 26, 2017
Pros: The grounds look nice.
Cons: Clean!!! Air out rooms as they smell.
The grounds of the property are nice but the rooms and staff simply are not that of a 3.5 star hotel. I checked in to find a moldy smell in my room along with a dirty sponge and an unclean bathroom containing trash on the floor. During the entire stay, I never felt that the rooms were cleaned well as I could leave trash in a place and it would never be removed or cleaned by housekeeping. Even after telling hotel staff, they never really offered a good solution except "come see us again and we'll try to do better next time". Please don't stay here unless your fine with uncleanliness.
Comment from Hotel Management
Mar 29, 2017 by Joyce Lee, Hotel Management
We are very sorry to hear what you encountered during your stay. Please know all comments are reviewed by the General Manager to look into and address accordingly. We are taking the necessary steps to ensure you do not experience this again. Thank you for your feedback and hope you will give us another opportunity to better host you.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Great choice close to everything!

Posted Mar 14, 2017
Pros: I felt like I was at home and the staff made me feel like family.
Cons: Exterior repairs. And the restaurant and bar were undersupplied for some items.
Location: Walking distance to a Target and numerous other stores. They provide transportation to the Disney parks.
I found this hotel last minute and was glad I did! I needed a place to stay for three nights and I wanted more than just a hotel room. These rooms are full condos with kitchens, LR, DR, 2 baths and 2 bedrooms. The interior was very clean and comfortable. The staff at the front dest were great. The pool was more than adequate. The dining room and lounge are small but most guests eat out or cook in anyway. The two meals I ate there were very good and reasonably priced. The bartender, Aileen, was awesome!! I would happily stay here again and will recommend this property to my friends and to my clients. The only negative would be that some of the patio areas are in need of repair but nothing that prevented me from sitting out by the little pond.
Comment from Hotel Management
Mar 15, 2017 by Joyce Lee, Hotel Management
We are glad you chose to stay with us during a last minute trip. Thank you for pointing out specifics about your villa; always wonderful for our future guests to get a visual of what to expect. Come visit us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago suburbs, IL

Comfortable and convenient to Disney

Posted Mar 13, 2017
Definitely would stay here again. Great value! Loved staying at a villa with 2 bedrooms/2 baths/2 levels. Comfy beds too! Wish we would have had time for the nice pool area.
Comment from Hotel Management
Mar 14, 2017 by Joyce Lee, Hotel Management
Thank you for your positive feedback. We are glad you enjoyed your stay with us. Your feedback is greatly appreciated and hope you will join us again to utilize the pool.
2 out of 5
by A verified traveler from London, UK

Gone downhill, won't stay again

Posted Mar 5, 2017
Room safes removed, no atm, one particular front desk staff very rude and unhelpful several times. Housekeeping poor service and bedding not changed (we stayed 12 nights). This was our 4th stay and we noticed this resort and the service has deteriated badly. Used to be first class in every area. Not now. Despite getting Expedia Extra for late check out we were harassed with housekeeping knocking twice and calls from front desk by 12.00 when we had till 1pm to check out. Not good value and still had to pay $12 per night resort fee on check out. They need to update in room book and the website to show that services have been removed. We will not stay here again. Very very disappointed.
Comment from Hotel Management
Mar 21, 2017 by Joyce Lee, Hotel Management
We are very sorry you were not pleased with your stay. Please know your comments have been forwarded to our General Manager to look into and address accordingly. Your feedback is very important to us and hope you will give us another opportunity to better host you.
4 out of 5
Recommended
for Families
by A verified traveler from Ohio

Nice updated older hotel

Posted Mar 1, 2017
Pros: I liked the townhouse style with 2 bathrooms and updated full kitchen. Very nice and clean. The grounds were very pretty.
Cons: There was only one staff member available for check in/out. They appeared to be overwhelmed. Not very friendly overall. Coffee was always empty!
Location: Plenty to do close, putt putt, Old Town activities, many restaurants and shopping and close to Disney.
Stayed here in a 2 bedroom for a girls trip. Overall, very nice hotel with nice bar/pool/lounge area. Rooms were like townhouses. Parking was plentiful.
Comment from Hotel Management
Mar 28, 2017 by Joyce Lee, Hotel Management
Thank you for choosing to stay with us for a girls trip. We are glad you liked the layout of the rooms. However, disappointed to hear what you encountered at the front desk. Please know we will look into the matter and address immediately. We hope to see you again in the near future.