Ratings based on 1,499 Verified Reviews

4.5 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful Resort

Posted May 28, 2017
Cons: Nothing
It was beautiful and had everything I needed the rooms love it
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was wonderful

Posted May 14, 2017
Our first night, the AC was out and maintenance came right away and fixed it. By morning, it was out again. They worked on it in the day that we were out and had to move us because they couldn't fix it. The staff was very prompt and courteous. Housekeeping came daily though we never saw them. Definitely would stay again.
Comment from Hotel Management
May 15, 2017 by Joyce Lee, Hotel Management
Thank you so much for your feedback. We are very happy you enjoyed your stay with us. Your feedback is greatly appreciated and hope to see you again in the near future.
4 out of 5
Recommended
for Families
by A verified traveler from Garner, NC

Exactly what we needed!

Posted Apr 29, 2017
Pros: Quiet atmosphere
Cons: More communication about deposits, etc on check in
Location: Not far from Disney, lots of stores/restaurants nearby
We stayed here in a 3br 3.7.-3.12.17, this was exactly what we were looking for with our family of 6 ranging from 8-21. Bedrooms were great, 21 yr old was able to have his own space downstairs, the kitchen was adequately supplied for us, no need to purchase any utensils, etc. Kids loved the pool, and the little cat that visited in the mornings. Yes, there is a gator or maybe more in the pond, but this is Florida, there are gators everywhere! The daily housekeeping was a pleasant surprise, I was under the impression that there wasn't daily housekeeping. Convenient to Walmart and Target, if you have a large family this is definitely an option when staying in the Orlando area.
Comment from Hotel Management
May 9, 2017 by Joyce Lee, Hotel Management
Thank you so much for your positive feedback. We are absolutely thrilled you enjoyed your stay with us. We appreciate your patronage and will definitely look into the matter. Your feedback is greatly appreciated and hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for kids & families

Posted Apr 27, 2017
Pros: I loved the location, the villa itself was perfect. I had 2 minor problems with the villa and they fixed them asap, service was great!
Cons: The pool is very small and not nearly enough room or lounge chairs. By noon the pool was overcrowded with kids, no chairs available to sit or lounge.
Location: The location was terrific! Close to Disney and shopping for any necessities or food. Was very pleased with the location.
I traveled along with my son and his family. Facility is geared for kids.
Comment from Hotel Management
May 9, 2017 by Joyce Lee, Hotel Management
Thank you so much for your feedback. We are glad you enjoyed your stay with us. We appreciate your patronage regarding our pool and will definitely keep it in consideration. Come visit us again in the near future.
4 out of 5
Recommended
for Families
by A verified traveler

Good place to stay close to Disney

Posted Apr 18, 2017
Pros: Staff very helpful and friendly especially in the restaurant.
Cons: Room could use some updating. Mostly just age related issues.
Location: Disney
Staff very friendly and helpful. Had a late dinner at the restaurant. Food was good and service was very good. Reasonably priced as well. Room/suite very large, lots of room for the price. Other than the room showing it's age we were very comfortable. Again, good for the price and proximity to Disney.
Comment from Hotel Management
May 9, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. Our team strive to give the best customer service possible and glad they did just that. Your feedback is greatly appreciated. Come visit us again in the near future.
3 out of 5
by A verified traveler from m

Had no housekeeping

Posted Apr 16, 2017
Nice enough hotel. However in a 4 night stay had exactly 0 housekeeping visits. Despite calls to the housekeeping department, messages left, visit to front desk that received a note to file, 2 subsequent calls to front desk following days. Was out if room most days with do not disturb removed. The manager never returned my email when I arrived home. That's the reason I am reviewing today. Other than this it was pretty great value and nice spacious villa. Easy access to parks and every chain restaurant in America.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice Family Townhouse

Posted Apr 16, 2017
There were a few issues with our room but we notified the front office and they took care of it immediately.
Comment from Hotel Management
May 9, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are glad our team were able to assist immediately. Your feedback is greatly appreciated. Come visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

we enjoyed our stay

Posted Apr 9, 2017
It was roomy and nice, we enjoyed our stay, and it was wonderful to have enough space fir the whole family.
Comment from Hotel Management
May 9, 2017 by Joyce Lee, Hotel Management
Thank you for your rating. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring Grove, IL

Already booking for next year

Posted Apr 1, 2017
We enjoyed our stay. We had superficial complaints: We had no chairs for our breakfast bar (but noticed other villas did), our shower on the main floor had a backwards valve so cold was hot and hot was cold. Bathrooms were clean but our shower upstairs had someone else's hair all over it (I just grabbed a Kleenex and wiped it down). That did not sour our opinion on the resort. The pool, hot tub, and kiddie pool were all immaculate. Even the pool deck area was kept quite clean. We did dine poolside - breakfast was great. We enjoyed the free coffee in the lobby while hanging in the am. We also had room service delivered to our villa for dinner one night- again food was great and abundant for the price. I enjoyed having a fridge, dishwasher, and stove top. Plates, cups, silverware, can opener - all provided. We wanted for nothing while we were there. Maids were very polite and quick to help. I asked for extra coffee, got it no problem. Asked for a few extra dishwasher packets because we had our infant with us - she left us a handful which was great! They have a reasonably priced laundry facility onsite. I enjoyed his because I was able to do laundry before we left. It's close to everything you want to see but far enough away that you don't have all of he noise. Mini golf next door was fun (we walked over with our kids) Walmart, super target, even some fast food places all near by. Highly recommend staying here. It's very comfortable and the staff is great!
Comment from Hotel Management
Apr 3, 2017 by Joyce Lee, Hotel Management
Thank you so much for your wonderful feedback. We are absolutely thrilled you and your family enjoyed your stay with us. Feedback like yours is very much appreciated. Come visit us again in the near future.
2 out of 5
by A verified traveler from Houston, TX

Disappointing

Posted Mar 26, 2017
Pros: The grounds look nice.
Cons: Clean!!! Air out rooms as they smell.
The grounds of the property are nice but the rooms and staff simply are not that of a 3.5 star hotel. I checked in to find a moldy smell in my room along with a dirty sponge and an unclean bathroom containing trash on the floor. During the entire stay, I never felt that the rooms were cleaned well as I could leave trash in a place and it would never be removed or cleaned by housekeeping. Even after telling hotel staff, they never really offered a good solution except "come see us again and we'll try to do better next time". Please don't stay here unless your fine with uncleanliness.
Comment from Hotel Management
Mar 29, 2017 by Joyce Lee, Hotel Management
We are very sorry to hear what you encountered during your stay. Please know all comments are reviewed by the General Manager to look into and address accordingly. We are taking the necessary steps to ensure you do not experience this again. Thank you for your feedback and hope you will give us another opportunity to better host you.