Ratings based on 1,170 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel...the nicest in the Orlando area

Posted Feb 7, 2016
Pros: The villas are convenient to routes 192, 417, and 4. Everything was well-appointed and clean.
Cons: Softer flatter pillows.
Location: Hey, it's Orlando. Lots to do.
I have stayed at many places in the Orlando area, and the Saratoga Resort Villa was by far the nicest. Each attached villa is a two-floor villa: first floor: full bathroom, kitchenette, living room with a fold out couch/bed. The second floor is two bedrooms and a full bath. The entire place was impeccably clean and the staff was professional. I was a bit put off by the so-called resort fee, which is a total rip off, but I said nothing. The only real complaint I have was the oddly shaped square pillows, which were too hard and tall for me. Otherwise, everything was fine.
Comment from Hotel Management
Feb 10, 2016 by Joyce Lee, Hotel Management
Thank you for taking the time to tell us about your stay. We are pleased to hear that you found our location accommodating. Our team strive to give the best customer service possible so glad they did just that. We appreciate your feedback and hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware County, PA

Lots of space

Posted Feb 6, 2016
We had to travel to Kissimmee on short notice and didn't have time to do much research; we were very surprised by the amount of space offered in the two bedroom villas - especially for the price. The villa was clean and comfortable, but a little dark in some areas; however, we weren't there to hangout inside. It was more than enough for our needs. The property was well kept, quiet and had a nice layout. It was set back pretty far off the main road, which gave it the feeling of being in a more remote area, but it was near everything you could need - grocery stores, restaurants, etc. And, the front desk staff were very nice. We checked in at 3am due to a late night flight and there were issues with the Expedia reservation (not the hotel's issue), but the individual on duty got us into our room quickly and said we'd work out the Expedia issue the following day. Fortunately, Expedia finally sent the proper paperwork and there were no issues at checkout. If you book and then need to change your reservation through Expedia, be sure to follow up with the hotel in advance even if you receive a confirmation from Expedia - lesson learned.
Comment from Hotel Management
Feb 9, 2016 by Joyce Lee, Hotel Management
Thank you for taking the time to tell us about your stay. We are pleased to hear that you enjoyed your stay with us and found our villas to be accommodating. I am glad our team were able to assist you; they strive to give the best customer service possible and glad they did just that. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario ,Canada

Large accommodations for reasonable price.

Posted Feb 4, 2016
Couple of points good then bad: Good location, lot to do on US192. Shopping right next door. Pool area very nice Resort is nicely laid out. Wifi worked well Lots of room for the family. Had 2 bedroom villa first one wasn't cleaned very well. We move to second one and it was much better.
Comment from Hotel Management
Feb 5, 2016 by Joyce Lee, Hotel Management
Thank you for taking the time to tell us about your stay. We are disappointed to hear you were not satisfied with your first room, however, glad you enjoyed your second room. We hope you were able to utilize all the amenities we have to offer. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Macgregor,MB

Awesome resort

Posted Feb 1, 2016
We loved our stay at the Saratoga resort. It was a great place for our whole family. In the middle of the city, but felt like we weren't in the city once you entered the resort, so quiet and peaceful!
Comment from Hotel Management
Feb 1, 2016 by Joyce Lee, Hotel Management
Thank you for taking the time to tell us about your stay. I am pleased to hear that you enjoyed your stay with us. I am glad you found our hotel peaceful, it is always a plus to relax during your vacation. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Spacious apartment-style hotel near Disney

Posted Feb 1, 2016
Pros: Staff was very courteous and helpful. They even provided us with a few coffee filters after we forgot to buy them at the supermarket!
Cons: Could be more clean - there were small ants in the downstairs bathroom (not bothersome) and the coffee maker was not clean when we arrived.
Location: 15-20 mins from Disney World parks and Universal Studios, as well as Sea World. 30 minutes from the airport. Next to Publix supermarket and Target.
We booked a 5-night reservation for 3 adults, and stayed very comfortably in a 2-bedroom villa. Having two bedrooms and two bathrooms allowed for privacy and convenience. Housekeeping refreshed our towels every 2-3 days, which helped with water conservation; we did not need fresh towels every day and the pool had extra towels available. Housekeeping also cleared our dirty dishes from the sink, and we arrived back to the hotel every day with a set of clean dishes in the dishwasher. The kitchen had the bare minimum of supplies that we needed, but it provided the essentials to allow us to prepare breakfasts and lunches in the hotel. Free parking was very convenient and the hotel was an easy 15 to 20 minute drive from both Disney World and Universal Studios.
Comment from Hotel Management
Feb 1, 2016 by Joyce Lee, Hotel Management
Thank you for your feedback regarding your stay. I am pleased to hear that you enjoyed your stay with us. I am glad we met certain expectations, however, disappointed we did not meet others. Please know your feedback is very important to us and will be taken into consideration when evaluating guest needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from pa

Excellent Value for such a large suite

Posted Jan 25, 2016
Pleasantly surprised by the large two story, two bedroom villa, complete with a full kitchen.
Comment from Hotel Management
Jan 25, 2016 by Joyce Lee, Hotel Management
Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. I hope you were able to utilize all the amenities we have to offer. Your feedback is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Fl

Nice villa close enough to Magic kingdom

Posted Jan 25, 2016
Pros: Did not have a chance to explore. Came at 9pm out by 11am.
Cons: Wish the check in was a little early like 2:00 or check out like noon.
Location: Location is very convenient to restaurants , business and my daughters favorite pizza Chicago style Pizza Uno.
Nice comfortable clean but did not have enough time to look around because of time schedule.
Comment from Hotel Management
Jan 25, 2016 by Joyce Lee, Hotel Management
Thank you for taking the time to tell us about your stay. I am happy to hear we met certain expectations. Sorry to hear that you did not have enough time to utilize all of our amenities. We hope you will stay with us again the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel, clean rooms, and good staffs

Posted Jan 16, 2016
Pros: The rooms and bathrooms are very clean, good location, and great for families with kids.
Cons: Check in at 2:00 p.m. instance 4:00 p.m
Location: Near Walt Disney World and a lot of good restaurants
This hotel is like a townhouse with everything that you need in order to spend a few days with your family and feel good. We like this hotel and we planning to go again very soon.
Comment from Hotel Management
Jan 19, 2016 by Joyce Lee, Hotel Management
Thank you for your feedback. I am happy to hear that we met certain expectations and you enjoyed your stay with us. I hope you were able to relax after a long day at the parks. We look forward to your next stay; until then, let us know if you need anything.
2 out of 5
by A verified traveler from ft lauderdale

Not recommended

Posted Jan 8, 2016
Dirty and run down facilities, sheets were not clean and bathrooms were not clened properly. Staff was friendly but still did not get the job done. I do not recommend this hotel.
Comment from Hotel Management
Jan 11, 2016 by Joyce, Hotel Management
Thank you for taking the time to tell us about your stay. I am disappointed to hear that you were not happy with your stay. Please know that your comments have been forwarded to our Management staff so they are aware and can make the necessary changes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place

Posted Jan 8, 2016
Great place to call home only had one night to enjoy it.
Comment from Hotel Management
Jan 8, 2016 by Joyce Lee, Hotel Management
Thank you for your kind words. I am pleased to hear that you and your family enjoyed your stay with us and our rooms were spacious enough. We hope you will stay with us for a longer period of time the next time you are in the area.