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Rating 10 - Excellent. 1382 out of 2855 reviews" "
Great location for Disney, Spacious, well equipped and clean apartment. Bunk beds made it a perfect family apartment - better than all sharing one room! Lovely pool area overlooking the lake. Thanks
Kathryn
Stayed 6 nights in Mar 2024
Response from Suzanne, Guest Service Supervisor on Mar 28, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 Good
Teresa
Traveled with family and small children, Traveled with family
We have stayed at the Blue Heron every year for our Disney trips for the last 5 years. We love the location and area. They always provide shuttles to the parks; however, upon arriving this time, they said they no longer had a shuttle as of 1 month ago. Just know that although it says they have a shuttle, they currently do not so plan accordingly. Otherwise, we love Blue Heron and their awesome pools/hot tub/tiki bar/location. :-)
Teresa
Stayed 7 nights in Mar 2024
Response from Suzanne, Guest Service Supervisor on Mar 27, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Response from Suzanne, Guest Service Supervisor on Mar 27, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
We like the property for what it has to offer..We enjoy being near the lake and the walkway and opportunity to sit out there and enjoy it.We enjoy the balconies that come with the rental.Also nice to sit out and enjoy the views.The outside property well maintained.Great large and small pools and plenty area to sit out..Also outside bar if interested.The inside is comfortable.Bit dated but have no problem with it. you can bring family there for reasonable price..Near many restaurants and stores and maybe 10 min to Disney Springs.Thats a plus.So close to Disney.We enjoy staying there.Look forward to next visit.
Caroline
Stayed 4 nights in Mar 2024
Response from Suzanne Guest Service Supervisor on Mar 22, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
6/10 Okay
Cheryl
Mar 15, 2024
Our room was very rundown and very dirty. I had to clean the whole place before we settled in.
Cheryl
Stayed 4 nights in Mar 2024
Response from Suzanne, Guest Service Supervisor on Mar 19, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Property sent text messages to check in with us. Condo had everything we needed. Mattress in the bunk beds could use an upgrade, otherwise great place.
Juliane
Stayed 3 nights in Mar 2024
Response from suzanne Seedat on Mar 19, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
6/10 Okay
Martin
Traveled with partner
Mar 8, 2024
Disliked: Cleanliness
The hotel was nice, However the unit we stayed in needed some attention. The bedroom carpet was dirty. There was a mystery wet spot on carpet that did not dry up for the 2 days we were there. Floors were so dirty that our feet turned brown when walking bare foot.There was long hairs left in the toilet and tub. There was mold on the bottom of the curtains in living room. There was a mystery brown spot on the master bedroom toilet near handle. The TV in bedroom is very small. Security chain on exit door is falling off. We did not sleep well because the master bathroom toilet flapper was not sealing property which caused the toilet to run water about every 20 minutes.
Martin
Response from Suzanne, Guest Service Supervisor on Mar 9, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 Good
Ludovico
Feb 26, 2024
Liked: Property conditions & facilities
Ludovico
Stayed 4 nights in Feb 2024
Response from Guest Service Supervisor on Mar 2, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
10/10 Excellent
CAROLINE
Feb 18, 2024
CAROLINE
Stayed 14 nights in Jan 2024
Response from Suzanne, Guest Service Supervisor on Mar 21, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 Good
Marta
Traveled with family
Feb 10, 2024
Liked: Property conditions & facilities
Nice, quiet property with beautiful view of nature. Apartments need renovation and new furniture.
Marta
Stayed 5 nights in Jan 2024
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 Okay
crystal
Traveled with family
Jan 25, 2024
Disliked: Cleanliness
Dirty and cockroaches. We had to clean ourselves
crystal
Stayed 9 nights in Jan 2024
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
It was a unique experience. I wasn't sure what I was going to get or how it would work since it wasn't your standard hotel room, so that was a cause for some anxiety, but that was mostly on me. I was very happy with what we got for the cost. It was as advertised and there were no surprises (which I am very grateful for). I would recommend this place to a friend or book it again if I could guarantee I'd get the room we were assigned.
H Haden
Stayed 6 nights in Jan 2024
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 Good
Julia
Traveled with partner
Jan 6, 2024
Liked: Amenities
The furniture in the unit was pretty shabby. The layout was great with two full baths, a kitchen, living and dining area. Streaming services on the tv would have been nice. The apartment could use a coat of paint, especially baseboards and door frames.
Julia
Stayed 5 nights in Dec 2023
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 Good
Denise
Jan 5, 2024
Denise
Stayed 14 nights in Dec 2023
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 Okay
Amanda Rae
Traveled with family and small children, Traveled with family
The property itself was nice, clean, and quiet, but when it comes to requesting extra toiletries it took them two days because they stated that they were short staffed.
Amanda Rae
Stayed 7 nights in Dec 2023
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
4/10 Poor
melissa, miami
Dec 25, 2023
melissa
Stayed 4 nights in Dec 2023
Response from Kevin on Jan 5, 2024
Hi Melissa, thank you for sharing a review. We are sorry that your stay did not meet your expectations. Would you mind sharing with us what issues you encountered on your stay?
10/10 Excellent
Viswanadha Chandrasekhar
Dec 22, 2023
Viswanadha Chandrasekhar
Stayed 6 nights in Dec 2023
8/10 Good
Glen
Dec 13, 2023
Glen
Stayed 22 nights in Nov 2023
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
10/10 Excellent
Dean
Traveled with family
Dec 12, 2023
Liked: Cleanliness
Dean
Stayed 8 nights in Nov 2023
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
Very nice condo. Furniture is dated but comfy. We loved the location, close to many restaurants, stores and Disney. The view of the lake is breathtaking!
Response from Guest Service Supervisor on Feb 24, 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 Okay
Nicholas
Traveled with group
Dec 4, 2023
Liked: Cleanliness, room comfort
Nicholas
Stayed 4 nights in Nov 2023
Response from Suzanne, Guest Service Supervisor on Dec 5, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 Good
Verified traveler
Traveled with family
Nov 30, 2023
Liked: Cleanliness, room comfort
It's a condo with beautiful view, just the kitchen sink is leaking. We contacted the front desk of the resort but nobody came to fix it during our 4 days stay. Everything else is excellent.
Verified traveler
Stayed 4 nights in Nov 2023
Response from Suzanne, Guest Service Supervisor on Dec 5, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Overall, I would stay again. My flight arrived late after 1am and the security gaurd was friendly and sweet. The next day, my key was deactivated. I called and called to try to pay the money. The front check in doesnt take payments and I sat there until she finally agreed tp activate my key. No one was answering the other end, so it was a long time of just sitting in the lobby not having access to my room.
Bernadette
Stayed 5 nights in Nov 2023
Response from Suzanne, Guest Service Supervisor on Dec 5, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Discovered this place few years back for a place to stay with the family while visiting Disney.Since then this is the place we enjoy staying at when we come here.This is our second visit and have not been disappointed.Our grown children even like to stay here now.My daughter is a Disney die hard and has stayed here too.The price is so reasonable and room enough for everyone.Some would say a bit out dated but is comfortable for us..Could update the pillows in living area though.Look old and dated.but it is clean and offers great views of lake..which is why I liked..Near everything.Home away from home.Very affordable.Will continue to visit ..
Caroline
Stayed 4 nights in Nov 2023
Response from Suzanne, Guest Service Supervisor on Nov 24, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
Blue Heron is located in a great area; fast food places and stores within walking distance. I had a beautiful view from the 10th floor and the lake. The kitchen had all appliances you would have in your own home. The only negatives would be that the bedroom furniture needs updating and no USB ports. I will definitely stay at the Blue Heron again.
Tracey
Stayed 7 nights in Nov 2023
Response from Suzanne, Guest Service Supervisor on Nov 12, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
10/10 Excellent
Verified traveler
Traveled with family
Nov 5, 2023
Liked: Cleanliness, room comfort
Verified traveler
Stayed 7 nights in Oct 2023
Response from Suzanne, Guest Service Supervisor on Nov 12, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 Good
Melissa
Traveled with family and small children
Oct 30, 2023
Liked: Amenities
Loved the pool, ordering lunch at the cabana was great. The area was amazing and we felt very safe. We loved the convenience of the kitchen and the washer dryer. With small kids that made things much easier. BUT the glass door to our balcony would not lock and the whole apartment could have used a scrub down. The bathrooms and beds were clean but everything else was very dusty (lamp shades and fake flowers with a visible layer of dust. Curtains that were past needing washed, etc.) communication was challenging when just needing more soap. There were definitely not enough toiletries or coffee provided for our 5night stay. The price was also a huge perk. And for that alone I would consider staying there again… but I would be more prepared to do some cleaning when we arrived.
Melissa
Stayed 5 nights in Oct 2023
Response from Suzanne, Guest Service Supervisor on Oct 31, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
10/10 Excellent
Shasta, westminster
Oct 22, 2023
Shasta
Stayed 4 nights in Oct 2023
Response from Suzanne, Guest Service Supervisor on Nov 12, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
10/10 Excellent
Alisa
Oct 17, 2023
Alisa
Stayed 6 nights in Oct 2023
Response from Suzanne, Guest Service Supervisor on Nov 12, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Sheila at the front desk made a stressful situation easier for us. Very clean property. Comfortable and very roomy. we had one bedroom suite. Nice balcony overlooking the pool and the lake. Beautiful resort
Debra
Stayed 3 nights in Oct 2023
Response from Suzanne, Guest Service Supervisor on Oct 20, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
4/10 Poor
Carrie
Oct 4, 2023
Carrie
Stayed 3 nights in Sep 2023
Response from Suzanne, Guest Service Supervisor on Oct 5, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
The main pool was closed all week. The pool bar was closed all week. Both toilets would barely flush. They both ran every 30 minutes. The bed spread was dirty...with dirt. It was ver visible. This unit was not inspected before renting. The check in process was awful. They kept saying that we should have received a check in email...we didn't. We had to call a number on a sign in the lobby. I left a message and tried 3 more times. We finally got through to someone to complete the registration process. The people on site are not the management company for the Blue Heron...it's a sister company.
Aaron
Stayed 4 nights in Sep 2023
Response from Suzanne, Guest Service Supervisor on Sep 27, 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
6/10 Okay
Amani C, Bronx
Traveled with family and small children, Traveled with partner, Traveled with family
Aug 20, 2023
Disliked: Property conditions & facilities
Property needs upgrade
Amani C
Stayed 5 nights in Aug 2023
Response from Suzanne, Guest Service Supervisor on Sep 3, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
Response from Suzanne, Guest Service Supervisor on Aug 20, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
8/10 Good
Leslie
Traveled with family
Aug 19, 2023
Liked: Property conditions & facilities
Room was nice. Little dirty when we first arrived and a few things were broken like screen ice maker. Customer service was great very helpful. Nice resort and in walking distance of shops and some restaurants. Overall we had a great stay!
Leslie
Stayed 7 nights in Aug 2023
Response from Suzanne, Guest Service Supervisor on Aug 20, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
8/10 Good
Ann
Traveled with family
Aug 10, 2023
Liked: Cleanliness, room comfort
Very nice units and convenient location
Second time staying here, nice unit, clean, comfortable, convenient location, within 15 minutes of most parks. Nice pool too, and the lake view is stunning. Great price too
Ann
Stayed 4 nights in Aug 2023
Response from Suzanne, Guest Service Supervisor on Aug 11, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
2/10 Terrible
jeanine
Aug 9, 2023
jeanine
Stayed 3 nights in Aug 2023
Response from Suzanne, Guest Service Supervisor on Aug 11, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.
10/10 Excellent
Verified traveler
Traveled with family
Aug 8, 2023
Liked: Cleanliness, room comfort
Verified traveler
Stayed 9 nights in Jul 2023
Response from Suzanne, Guest Service Supervisor on Aug 11, 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you.