Ratings based on 3,384 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good condo close to Orlando attractions

Posted Feb 25, 2017
We have a one bedroom that could sleep six. The room was very comfortable and the lake view was enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Nice hotel, very spacious

Posted Feb 22, 2017
This stay was quite good, with a larger room than we expected. The kids loved the bunk bed. The view of the lake was awesome. The hotel staff were very friendly. We felt safe and had a blast in the pool area. Only complaint I have was there was ants in the kitchen but nothing crazy. We will be staying here again for sure. Good Location, although it can be hard to make a turn into the complex when there is heavy traffic. Overall the best place we have stayed in Orlando.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations, Hotel Management
We are happy to hear that we were able to meet your expectations. It is wonderful to hear that your kids loved their stay with us as well. The view is our number one guest comment!! Your comments are appreciated and will be shared with the resort management team . I cannot disagree with heavy traffic times. Many guest use the complimentary shuttle , especially to Sea World and Disney's Epcot Transportation Center. It sure helps with the drive. I wish we had know about the ants so we could have room moved you or treated the unit while you were out. We sincerely hope that you will consider staying with us again when you return to the Orlando area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA.

Love this hotel! We've booked our next stay here!

Posted Feb 12, 2017
It was more than we needed so we booked one of their smaller rooms for our next trip in May. This was the cleanest hotel I've ever stayed at and we travel at least 4 weeks per year. My only hesitation to recommend this hotel is they might not have availability for my future stays!
Comment from Hotel Management
Feb 13, 2017 by Guest Relations, Hotel Management
We truly appreciate your comments regarding the amazing value you received during your stay with us. It is fantastic to hear that our suites were comfortable and enjoyable for you . Give us a call directly to book your next stay and ask us for the return guest rate! We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Staging for group event

Posted Feb 8, 2017
Wedding off site. Reception @ Paradise Cove. Blue Heron exceded our expectations. The rooms are sweet. My only whiny complaint was our bed. Too hard. As the host of our event I heard only very positive remarks from our group. We have one more daughter to marry. I hope she chooses both properties so we have an excuse to come back.
Comment from Hotel Management
Feb 9, 2017 by Guest Relations, Hotel Management
Thank you so much for such nice comments regarding your recent visit to our hotel. We are always striving to make your stay special. The ultimate compliment will be your return. I do apologize regarding the bed comfort. It is such a personal choice. Some guest love the beds and say they are so comfortable and others not so much! I agree, nothing worse than a hard mattress. We do at times have foam toppers that we can put on top of the mattress. So, if your second daughter does decide to come make sure you ask for one!! We look forward to your return. The Staff and Management at the Blue Heron Beach Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Close to everything, clean, friendly staff

Posted Feb 2, 2017
Pros: Close to Disney
Cons: Elevator can be confusing if you get on with another guest with different room numbers. Have to swipe card then punch in your floor number.
Location: Disney, shopping, restaurants
Spacious rooms, close to all Disney attractions, bus service, perfect for long stays with family. Starbucks gift shop and subway In parking area. if returning, I would stay here again! nice!
Comment from Hotel Management
Feb 6, 2017 by Guest Relations , Hotel Management
We are so grateful for your wonderful recommendation! Thank you so much for mentioning all the great features we offer in our suites including our fully-equipped kitchens and washer/dryer. We are so pleased that you enjoyed the spaciousness as well as the décor in our suites. As you mentioned, we are indeed located within close distance to many of Orlando’s famous attractions. I am sorry if the elevator key system was a bit confusing. It is designed in a way to protect outsiders no access to your floor.Thank you once again for recommending us and we look forward to your next visit to our resort!
1 out of 5
by A verified traveler from miami

Awful, no security, lawsy conditions

Posted Jan 22, 2017
Terrible maintenance, furniture in bad shape. But the worst a security incident with next door room a terrible fight 3 o clock in the morning with two guys screaming, my two babies scared and crying, front desk say they are alone and did nothing. Left the next day and now say are going to charge the days I wasn't at the hotel. TERRIBLE
Comment from Hotel Management
Feb 1, 2017 by Guest Relations, Hotel Management
We regret to receive a review with anything less than 100% Satisfaction and apologize to you, that we were unsuccessful in reaching that goal, as per your feedback. Several of the concerns you shared are easily remedied and rest assured will be, if not already. We do have 24 hour security so if the desk was called they would have sent security to that unit. I apologize if this was not done. If you paid through a 3rs party vendor then we are unable to refund their payments. You would have to contact the vendor you paid.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean, spacious room

Posted Jan 21, 2017
This is a great hotel to stay at. Very clean. Rooms had everything we needed and the kids loved the pool.
Comment from Hotel Management
Jan 23, 2017 by Guest Relations, Hotel Management
Thank you for the 5 star rating! We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good resting spot and chill with the family .

Posted Jan 21, 2017
Pros: very clean and the front desk was nice checking you in.
Cons: nothing
It was a nice place to where you can enjoy looking at the lake and resting your body at the same time.
Comment from Hotel Management
Jan 23, 2017 by Guest Relations, Hotel Management
Thank you for your review regarding your stay. We are glad we could be the perfect place for you to find some peace and quiet during your visit to Orlando.. We are delighted that you enjoyed the room and thank you for the nice staff compliments.
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Good hotel, Good price, Good location

Posted Jan 18, 2017
Pros: Cleanliness, met our needs, location
Cons: Can't think of anything
Location: Close to Disney, quick shuttle, taxi or car ride away. Plenty of convenience stores within walking distance, gas station close by.
I chose this hotel because of all the good reviews and I was not disappointed. The front desk were friendly, polite, and very helpful. The room was very clean, had everything we needed, and was comfortable, and had an amazing view across the lake from the balcony and outside our room door we had a view across to Disney. The kitchen is equipped with all the basics you need, you just have to buy the food. The pool and outside area was clean and had its own tiki bar selling drinks and food. The location was perfect for both Disney and Universal, they have a free shuttle to Disney and the shuttle to Universal was $12 per person (taxi will range roughly from $30-40). The only downside to the shuttle is they have limited times in the morning going to and leavening in the evening returning. There is a great taxi company the hotel recommends if you can't take the shuttle If you are driving there is a gas station a block away, plus a Starbucks, Subway, Dunk in Donuts, Cici pizza and a Walgreens, and Seven Eleven just a short walk away. Yes the hotel is older and doesn't have the modern decor of the newer ones, but it is clean and I would rather spend the cash I save on fun activities than be impressed with the modern stainless steel fridge or the fancy bathtub - wouldn't you? Even though we were only staying for a long weekend we enjoyed our stay greatly, a hotel can make or break a vacation and this one made it for us, we would definitely return. Well done to all the staff
Comment from Hotel Management
Jan 18, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to review our resort. I will share your experience with our staff. I am delighted you enjoyed your overall stay and that the unit was clean and equipped with all of the basics you needed. We are happy to hear that you enjoyed the pool and Tiki Bar. That is always a plus for the guests who stay here. We are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions As for the shuttle we are always working with the company to add more times and hopefully make it more convenient to the guest. We'd be delighted to be your host again and hope you will return soon!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 9, 2017
Excellent...................................................................................................................................................
Comment from Hotel Management
Jan 18, 2017 by Guest Relations, Hotel Management
Thank you for the Excellent!!