Ratings based on 3,459 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Great pool, friendly staff. Very courteous

Posted May 7, 2017
Will be back again. Only small inconcenience was someone's smoke detector going off and it was only a battery issue but took a long time to get someone up to stop it .
Comment from Hotel Management
May 8, 2017 by Guest Relations, Hotel Management
Thank you for staying with us. I will be sharing your comments with our staff. I do apologize about the smoke detectors going off and the delay in getting a new battery put in. Your comments are appreciated and will be shared with the resort management team for any future improvements in training. We look forward to your return visit!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted Apr 29, 2017
We stayed here for a week for our family vacation and had a wonderful time. Great space and easy access to everything I will definitely be staying here again...PS only down side is beds were not comfortable if they get an upgrade I would have no complaints
Comment from Hotel Management
May 4, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback of your most recent stay at our resort. We are disappointed to hear that we failed to meet your expectations this trip with bed comfort. that is always such a personal choice! Some of our guests think they are great , while others do not. On a good note, we are replacing many of the mattresses so if you do return, be sure to ask for a room that has the newer mattresses. We are delighted the space and location were perfect!! Come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Great location near disney parks!!! Friendly

Posted Apr 28, 2017
Im not giving them 5 stars all the way just because WHEN I First check in my room was not clean enough; BUT LET ME SAY THE MANAGER OF THIS PROPERTY MR. MOORE MAKE SURE THAT MY MY ROOM WAS nice and CLEAN BUY THE TIME I GOT BACK FROM THE PARKS. Staff is friendly and super polite the whole place itself its very nice and acommodating my kids lovee the pool and the view from my balcony was incredible!! i have nothing but a great experience in this location.
Comment from Hotel Management
May 1, 2017 by Guest Relations, Hotel Management
We’re delighted to know that you were very pleased with your stay at The Blue Hero Beach Resort! It is a pleasure to hear that as usual our staff was friendly and attentive throughout your stay. We always want the opportunity to address our guests’ concerns or needs, and we appreciate you allowing us to assist you with this. We look forward to your return!
3 out of 5
by A verified traveler from Birmingham,UK

Lots of potential but lack of customer support

Posted Apr 27, 2017
Pros: Staff - very friendly. Great location with the theme parks and great restaurants nearby. Walmart down the road as well. Perfect location!
Cons: Communications. Timely fixes to customer raised issues. Proactive checking by staff. Maintain the rooms better.
Location: Theme parks (Disney / Universal / SeaWorld etc.) all close to the resort. Plenty of restaurants also nearby
3rd visit to Florida. Done the Disney stay and also a private Villa. Decided to try a resort close to Disney/SeaWorld/Universal this time. Lots of commented on external first impressions needing a "lick of paint" and I would agree it would help but for me, the living area is what matters. In general the deluxe room was spacious and had great amenities and was very comfortable. We did have a few things that were either broken or a bit disappointing. All of them we reported and some got fixed and some did not. ALL staff were very friendly but clearly communication or planning failed on issues we reported ... again and again. Considering one was pest issues (roaches and ants) in the Kitchen, I was surprised by the lack of urgency to deal with them. When they planned to do it and never turned up was also a disappointment. We had the external metal patio guard door come off the rail the first time we opened this - nearly went over the balcony! Weird smells in the one bathroom - no fix for that. Wifi worked most of the time. We was told that we would get a free "refresher" from the cleaners after one week. We believe this was just to replace towels as nothing was cleaned. Probably what we should have expected but we never got told. So communications and addressing customer issues/needs is where this resort is let down. Avoid spending money at the pool area....so expensive! To be honest, this resort could quite easily become a great place by addressing some easy issues.
Comment from Hotel Management
May 1, 2017 by Guest Relations, Hotel Management
We regret to receive a review with anything less than 100% Satisfaction and apologize to you, that we were unsuccessful in reaching that goal, as per your feedback. Several of the concerns you shared are easily remedied and rest assured will be, if not already. We understand that each guest has a different point of view-we certainly respect yours and appreciate you sharing. We have contacted you via email regarding your survey. We look forward to having you back as a guest and exceeding your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Wonderful place , to close ti the parks and malls.

Posted Apr 21, 2017
It was excellent, this hotel is very confortable and very close to the parks and mall. The people is so kind .... I think that is the place to be ....
Comment from Hotel Management
Apr 24, 2017 by Guest Relations, Hotel Management
We are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions. Great to hear that you enjoyed the friendly guest service provided by our front office team as well. We look forward to having you and your family back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Apr 10, 2017
Great place to stay except we had to wash our own towels.
Comment from Hotel Management
Apr 13, 2017 by Guest Relations, Hotel Management
Thank you for your review. In an effort to minimize your nightly room rate and to simultaneously provide you with more privacy, the resort does not include daily housekeeping services in your room rate.For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels .. We really appreciate your review and hope to welcome you back soon!
4 out of 5
Recommended
for Families
by A verified traveler from Canton, MI

Nice family resort with wonderful pool area.

Posted Apr 7, 2017
Pros: Plenty of space to accommodate a family.
Cons: Include kitchen towels and wash cloths in the kitchen, extra supplies like paper towel and garbage bags. Loud music from pool area should end at 10:00
Location: Good location close to Disney parks, fun putt-putt golf course within walking distance.
Had a pleasant stay here with my daughter, her friend and her mother for a spring break trip. Plenty of space for the 4 of us, close to shopping, restaurants and Disney parks.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your recent stay with us. We are pleased to hear you enjoyed your accommodations in our spacious suites that are a hit with families on the go. I'm also very happy to hear that you took advantage of a wide variety of our complimentary amenities that truly add to the value of the hotel. For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels .I do apologize regarding the pool music and have sent this comment to the HOA to address.. We appreciate your business and look forward to seeing you again the next time you are in Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views, good location, excellent value

Posted Apr 7, 2017
Very close to interstate and downtown Disney area. Exterior needs painting. But overall unit and building in good shape and excellent value for price paid.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations, Hotel Management
Thank you for the comments . We do apologize for the exterior paint but we are working on this project in the near future! We are glad that this was not a major inconvenience for you. We are glad the price and the value paid was to your liking! As you said, we are located near Disney and the interstate for easy access to all major theme parks. We hope that f your travels bring you back to Orlando we will see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from vallejo ca

Posted Apr 5, 2017
Beautiful area, beautiful rooms and a wonderful staff..
Comment from Hotel Management
Apr 6, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and for sharing your comments. We hope you return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Over looking lake bryan

Posted Apr 1, 2017
Pros: Convenient location to get around. Courtesy bus to the theme parks although we didn't use it. Good size apartment with all the facilities
Cons: Kitchen could do with an upgrade along with sofa
Location: Near to malls and outlets. Convenience stores and restaurants nearby. Starbucks and dunkin donut next door.
We had a nice view over the lake on floor 5. Tower 1 I think had the better view. Great facilities in apartment. We had one bedroom that slept 6 but we were a couple so plenty of room. 2 bathrooms. No daily cleaning service but as we stayed for 10 days they did come in and 'tidy'. There was a washer and dryer, dishwasher etc in apartment and a dollar tree store next door to buy stuff. They did leave a few basic kitchen detergents to get you started. Convenient location for everything. Didn't really see staff and they let us check out an hour later. Great stay overall. Would go back again as they said they r having work done so can only improve it. Swimming area and jacuzzi were good although there were a lot of young children in the jacuzzi. Parking was free and always found a space
Comment from Hotel Management
Apr 3, 2017 by Guest Relations, Hotel Management
Thank you for taking a moment to comment on the good value you received during your stay with us! We are pleased to know that our suites were spacious, comfortable, and well-equipped for your needs. We are in the process of upgrading many new items for the kitchen.Nonetheless, we are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions. I have passed on your comments to the HOA regarding too many children in the Jacuzzi. We'd be delighted to be your host again and hope you will return soon!