Ratings based on 3,610 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very nice hotel.

Posted Sep 16, 2017
Pros: Very Clean and friendly.
Cons: Change some furniture.
Location: Premium outlet mall, millennia mall.
Very happy with this hotel because employees are nice. Also Large room and very nice Lake view. Also beautiful pool.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. Although I was happy to read your very positive comments about our staff and hotel location. We are looking at the units for upgrades in the future. Yes, the lake view is such a positive with everyone who stays here. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Very nice room and stay here. It had everything we needed and felt like home. The hotel was convienent to all the things we wanted to do and go to.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations, Hotel Management
It is such a pleasure to know that we were your home away from home. We appreciate you taking the time to write a review following your stay with us. It is excellent to know that our accommodations were suitable to your needs and we do hope you will join us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Lovee this place!! Though it could use a makeover.

Posted Sep 5, 2017
Absolutely love this hotel. I stay here every time I'm in Florida. It could definitely use a makeover on the outside and in the rooms as well, but overall It's a Wonderful Hotel. The staff is amazing and you save a lot of money having a kitchen and not having to eat out every night as well as being able to do laundry. The views are incredible. Would be nice of the pool was open a little later though. Seriously the staff is AWESOME!!
Comment from Hotel Management
Sep 12, 2017 by Guest Relations, Hotel Management
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation. It means a lot to us that you felt right at “home” during your stay with us.It is a pleasure to hear that as usual our staff was friendly and attentive throughout your stay.It is great to know that our fully-equipped kitchens were useful for preparing your own meals. Yes, what a money saver it can be. Our guest number one comment is the incredible views of beautiful Lake Bryan. We are happy you enjoyed yours. We'd be delighted to be your host again and hope you will return soon! Patton Hospitality/The Preferred Management Company at The Blue Heron Beach Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Baldwin, NY

Very nice

Posted Aug 29, 2017
This hotel was recommended to me by Expedia. Very nice. Clean and friendly. Great pool with kiddie pool and jacuzzi. Beautiful landscaping.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations , Hotel Management
Thank you for taking the time to write a review of our hotel. I was very happy to hear that you had a great stay with us and that you also enjoyed our beautiful pool area and our friendly staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
3 out of 5
by A verified traveler

Posted Aug 25, 2017
The hotel could be better if it were renovated. You had to use your room key to use the elevator we were on 9th floor and the key barley worked for us or other guests. My husband had to constantly go to front desk or we would have to push our floor from other guests that were going up and if their key worked. The hotel had multiple elevators and this key problem kept happening the entire 2 day stay. The room was ok I liked the balcony and view and we had a view of Disney and we were not far from Universal Studios our reason for the visit. We did take advantage of the pool which was enjoyable swimming with family. The room was clean we were in a one bedroom suite family if four. The staff was friendly enough. Overall Ok place but I I would explore my options more the next time I visit.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations, Hotel Management
I am sorry for your issues with the keys in the elevator and the unit. We are in the midst of changing our locks and key system and so apologize that you had some problems. I am happy the room was to your liking and the wonderful pool area we have overlooking beautiful Lake Bryan. I do hope you will re-consider us in the future as we will have a great new key and lock system and so many new upgrades.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Quiet hotel. Great views. Very helpful staff. Pool was clean. Will stay again.
Comment from Hotel Management
Aug 24, 2017 by Guest Relations, Hotel Management
Thank you so much for commenting on the warm welcome you received from our team. We are also thrilled that you and your family enjoyed our pool area. Certainly, there is nothing better than to relax by our beautiful pool after a long day at the parks. We are so delighted to be considered your new home when visiting Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Was great from check in to check out.... grandson loved the pools. Staff was wonderful and very quick to respond to any requests or concerns. Will stay again when we get down that way.
Comment from Hotel Management
Aug 24, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. I was happy to read your very positive comments about our staff and the enjoyment of the pools. We do hope to see you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Overall good! Staff were not as knowledgeable as I would like of ancillary services.
Comment from Hotel Management
Aug 31, 2017 by Guest Relations, Hotel Management
Thank you so much for taking the time to share your experience with us. I apologize that our staff was not as did not meet your expectations with their knowledge of the area. We do have a couple of new employees that perhaps need a bit more training on the amenities of the area. I assure you this is being done. I am happy the rest of your stay was good. Thank you for making us a part of your family vacation to Orlando and we hope that you will have the chance to visit us again soon
2 out of 5
by A verified traveler from Miami, FL

Not sure how this hotel get a 4.2/5 rating

Posted Aug 23, 2017
The room was dingy, dirty, old. There bugs in the room.
Comment from Hotel Management
Aug 31, 2017 by Guest Relations, Hotel Management
We regret to receive a review with anything less than 100% Satisfaction and apologize to you, that we were unsuccessful in reaching that goal, as per your feedback. Several of the concerns you shared are easily remedied and rest assured will be, if not already. We understand that each guest has a different point of view-we certainly respect yours and appreciate you sharing.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice hotel close to shopping and offers shuttles

Posted Aug 19, 2017
Great experience I will return in the future . Nice location pool is open late
Comment from Hotel Management
Aug 31, 2017 by Guest Relations, Hotel Management
t was an honor to be chosen as your resort for your family vacation! We greatly appreciate your excellent feedback .We are delighted the pool was a positive in your stay. We do have many guests who love our pool area overlooking Lake Bryan. Thank you once again for recommending us and we look forward to your next visit to our resort!