Ratings based on 3,569 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice hotel close to shopping and offers shuttles

Posted Aug 19, 2017
Great experience I will return in the future . Nice location pool is open late
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Close to everything.

Posted Aug 19, 2017
Great,wonderful loved it. @#$$$%^^%%$$##@@@@##$$%^^&^%$$###@@@##$%%^^&&^%%$##@!!!@#$%%^^^%##@@##$%^^&^$#@@@!@#%^^^&^$@@#$^%#
5 out of 5
Recommended
for Everyone
by A verified traveler

Walt Disney

Posted Aug 6, 2017
Near Disney Springs and theme park. View of Disney fireworks. The only thing is that they don't give enough kleenex and toilet paper and came 1 time for beds and towels and didn't clean the floor( I have 2 kids so there was food on the floor ) Love the room, we had a lot of space
Comment from Hotel Management
Aug 7, 2017 by Guest Relations, Hotel Management
We are happy and honored to receive such great comments about your recent stay with us. We are pleased to see that you enjoyed your accommodation along with the fireworks view.We do apologize we were not able to meet your expectations during your stay with us. We do strive to deliver flawless service and I regret that you weren't able to experience. You were entitled to a Tidy Service. Our Tidy Service includes: fresh towels, trash service and making beds with your current bedding. I do apologize if when you booked the reservation this wasn't explained to you. We apologize again for not meeting your expectations and thank you for taking the time to let us know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Close to Disney parks

Posted Aug 4, 2017
Pros: The pool was awesome. Able to get tickets to the theme parks.
Cons: The bus service to the theme parks. Needs more times to and back from the parks
Location: There's lots of places to eat at. Theme parks Are close. Supermarket close.
Staff were helpful. Room had everything you need. We thourghly enjoyed the pool. Value for the price. Great view of the lake. Room was extremely comfortable.
Comment from Hotel Management
Aug 7, 2017 by Guest Relations, Hotel Management
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation. Thank you so much for commenting on the warm welcome you received from our front office team. We are also thrilled that you and your family enjoyed our pool area. Certainly, there is nothing better than to relax by our beautiful pool after a long day at the parks. We are happy to hear the view of beautiful lake Bryan from your room was appreciated. Yes we are in the midst of many restaurants, attractions and shopping. We are looking at adding additional times with the shuttle vendor and hopefully in the future this will help accommodate our guests better. We do hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba, Canada

Great place and easy to get places from

Posted Aug 1, 2017
This place is great! The facilities were easily accessed. Our kids loved the large pool. There shopping within the area is great. Loved that there was an outlet mall close. Disney was less then 10 minutes away. The staff was helpful, just be careful when you ask for a restaurant recommendation as they shuffle us back to a Disney location and it was terrible food and service. I would return to this location.
Comment from Hotel Management
Aug 3, 2017 by Guest Relations , Hotel Management
It is terrific to hear that your family loved their stay at the Blue Heron Beach Resort! We are happy to have been a part of your Disney trip, and we hope that you and your family had a great time at the parks. Thank you for noting how friendly and helpful you found our staff to be during your stay, except for the restaurant recommendation. I will be sure to follow up on this and see which restaurant was recommended as Disney usually has great food and service. Thank you for making us a part of your family vacation to Orlando and we hope that you will have the chance to visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from long island

Close to attractions, clean not many amenities

Posted Jul 30, 2017
Pros: Close to the attractions; clean
Cons: Water pressure.
Overall clean/friendly hotel and close to attractions with heavy traffic. PARKING is very tight in garage and not easy at all esp if have large truck. WATER pressure is horrible, no pressure in either shower so showering took forever to get the shampoo out of your hair and I am not kidding and the drains in the bathroom seemed clogged but had no issue just noisy when using the water ~ STAFF VERY HELPFUL and FRIENDLY! BIGGEST ISSUE WAS The POOL ~ the music at night was graphic and the language/cursing was not acceptable. My children are older and went down to the pool and came back up when they told us the music playing at the pool had extreme graphic language, this was very upsetting as this is a hotel resort. There were not a lot of amenities as thought and seemed more of a hotel than an actual Florida resort but for what we needed it for it was fine.
Comment from Hotel Management
Jul 31, 2017 by Guest Relations, Hotel Management
Thank you so much for your valuable feedback. We appreciate you bringing the music matter to our attention . I have passed this on to the HOA to address. Please be assured that we will do all that we can to correct this situation so that no other guest would have to experience this type of stay you described. Again, thank you for your comments and we were glad that we were able to provide you with some resolution to your issues. Please know that we greatly value your patronage and we look forward to future opportunities to have you here with us again and to show that we can provide that great stay that you deserve!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilton Head Island, SC

Posted Jul 28, 2017
Amazing view from room and spacious! All Attractions within 15 min drive.
Comment from Hotel Management
Jul 31, 2017 by Guest Relations, Hotel Management
I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
It was very nice and clean Great price Friendly staff In walking distance to stores and restaurants Great view
Comment from Hotel Management
Jul 31, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review of our hotel. I was very happy to hear that you had a great stay with us and that you also enjoyed our very convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis,MN

Close to Disney & Universal, dining, waterparks

Posted Jul 24, 2017
Resort was good. We booked a deluxe room with a kitchen and had some issues with dishwasher and shortage of kitchen supplies. There is no daily room service so we had to ask for additional towels for room and only got 2 more towels for 4 of us so had to do laundry- not a huge deal. Pool was nice and resort was in a good location.
4 out of 5
Recommended
for Families
by A verified traveler from Atlanta, Georgia

excellent location.

Posted Jul 23, 2017
Pros: Location.
Cons: need improve the elevator.
Location: near by attractions, restaurants and market.
This is the second time we stay here. The hotel is very comfortable. we will be back next time we visit Orlando.