Ratings based on 3,271 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from San Juan, PR

Centric!

Posted Nov 30, 2016
Pros: We liked the location, staff and how comfortable it was.
Cons: The furniture needed some help. It is very old and some in need of repair. The living room furniture was too big for the space.
Location: The resort is right on 535 and right next to the Prime Outlets, I-4 exits and Disney Springs. Near everything!!!
Jamie at the Front Desk was great!! The hotel was very centric in 535 right next to the Prime Outlets and I-4 exit. The 2 bedroom was very clean and spacious! Comfortable and perfect for big families. You could fit 8-10 people easily. Great view to the lake and the pool looked gorgeous. Too cold to go in for our taste. We could see the fireworks for Epcot from our room!
5 out of 5
by A verified traveler from Mississippi

Lots of room

Posted Nov 24, 2016
Lots of room compared to a hotel or Disney resort. It was just like a condo at the beach!
Comment from Hotel Management
Nov 28, 2016 by Guest Relations , Hotel Management
Thank you for your comments. Nice to know you enjoyed our large family suites. We hope you return in the future.
4 out of 5
by A verified traveler from US

Awesome views, great pool area

Posted Nov 21, 2016
We enjoyed our stay only complaint was water pressure in shower was not good
Comment from Hotel Management
Nov 28, 2016 by Guest Relations, Hotel Management
Thank you for sharing your feedback. We are sorry to learn that the water pressure was an issue. I do hope the desk was able to send someone to correct it. We'd be delighted to be your host again and hope you will return soon!
4 out of 5
by A verified traveler

Good Hotel

Posted Nov 21, 2016
Nice big rooms with extra beds. The staff were good and the facilities excellent
Comment from Hotel Management
Nov 28, 2016 by Guest Relations, Hotel Management
Thank you for your review . We are pleased your well-appointed unit was spacious and accommodating . We’re happy to hear about your pleasant encounters with our staff and that the resort was to your liking!
5 out of 5
by A verified traveler from US

Perfect for our Disney family vacation!!

Posted Nov 17, 2016
We loved this hotel! The room pleasantly exceeded my expectations! We could see the fireworks at Disney from the balcony. The pool was large! He kitchen had everything we needed and more. The staff accommodated us when we asked for a late check out. We know where we are staying the next time we visit Florida!
Comment from Hotel Management
Nov 28, 2016 by Guest Relations, Hotel Management
We appreciate you taking the time to provide your feedback. We would like to thank you for staying with us. It is great to know that you enjoyed our suites. We are also glad that you enjoyed the fully-equipped kitchen as well as our convenient washer and dryer located in all of the suites. Thank you for also commenting on the friendly service that we have become known for. We look forward to your next escape to Orlando!
5 out of 5
by A verified traveler from North Carolina

Family friendly

Posted Nov 16, 2016
Pros: Plenty of room, clean, great pool, comfortable beds.
Cons: No ice machine. Only freezer in room had ice maker, did not keep up with needs had to buy ice at Walgreens across street.
Location: Plenty of places to eat walking distance or short drive. Great put put next door. Walgreens dollar store real close.
5 out of 5
by A verified traveler from Calgary, Alberta

I love how I could be at home away from home

Posted Nov 14, 2016
Pros: I picked this location because of the full kitchen, I have food allergies and it is easier when I can go to a grocery store and get what I need. The fact that there was a blender and I could make smoothies every morning was great. The pool had a great view. Doing laundry and going home with clean close was also a bonus.
Cons: There were lots of towels, but I think having bigger ones for the pool would have been nice to see.
Location: Starbucks next door is a win. Shuttle service to Seaworld and the Outlet mall was also great.
Comment from Hotel Management
Nov 17, 2016 by Guest Relations, Hotel Management
Thank you for the 5 Stars!It is terrific to hear that your family loved their stay at the Blue Heron Beach Resort! We are happy to have been a part of your Disney trip, and we hope that you and your family had a great time at the parks. Thank you for noting how friendly and helpful you found our staff to be during your stay. It is great to know that our fully-equipped kitchens were useful for preparing your own breakfast every morning. Thank you for making us a part of your family vacation to Orlando and we hope that you will have the chance to visit us again soon.
5 out of 5
by A verified traveler from England

Very spacious suite in perfect location

Posted Nov 13, 2016
Pros: Suite was very spacious and clean, king bed was comfortable however twin beds were not so good with some springs causing problems sleeping. Kitchen was very clean and well equipped with everything you could need including coffee maker and kettle for making a cup of tea. View of lake and pool was fantastic and could see fireworks from Disney. Reception staff friendly and helpful, also local Expedia rep on site was at hand to assist with booking of Disney / Universal tickets.
Cons: Being on the 2nd floor the views of Disney from the room could have been better, sure that from higher floors view would have been substantially improved. However we spent such little time in room this was not a problem.
Location: Location close to all the theme parks / Kennedy Space Centre, meant more time spent having fun with less travel involved.
5 out of 5
by A verified traveler

Fantastica

Posted Nov 12, 2016
Pros: Grandezza appartamento e gentilezza personale.
Cons: Mobili e lavasciuga non nuovissimi.
Location: A due passi dai parchi.
Splendido appartamento a prezzi bassissimi! Bella vista sul lago, appartamento spazioso, pulito, personale reception molto gentile e disponibile. I mobili non sono nuovissimi, la lavasciuga non è granchè ma almeno è tutto pulito. Trovare parcheggio di sera è stato un problema. A due passi dall'ingresso ai parchi.
2 out of 5
by A verified traveler

Bugs

Posted Nov 8, 2016
We had bugs in the bathroom and roaches in the kitchen. The facility is outdated and needs a makeover.
Comment from Hotel Management
Nov 10, 2016 by Guest Relations, Hotel Management
We take every alleged bug claim extremely serious and if an insect is spotted, will proactively move the guest to another unit after it too has been inspected. After which we will alert our pest control professionals to determine what type of insect has been spotted so they can properly treat any possible infected areas. More importantly, our pest control professionals conduct quarterly inspections of the property in order to catch, isolate and treat any potential bug incidents so that our guests are not exposed to the threat. Please know that they are often times introduced to an environment from guests, traveling in or on luggage, and most often are cross contaminated during travel. It is Florida so yes, they do get in the units at times. I do hope you were offered a room move or someone to come and spray the unit when you reported seeing any bugs. The units have an ongoing update schedule. we have put in new TV's, wifi, new mattresses, soft goods in the bedrooms and more. I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services.