Ratings based on 3,651 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

nice place. near disney

Posted Oct 17, 2017
good location. clean and quiet. i would recommend staying there. Priced right.
Comment from Hotel Management
Oct 18, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review of our hotel. I was very happy to hear that you had a great stay with us and that you also enjoyed our very convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel for the price

Posted Oct 13, 2017
Very nice hotel for the price. I would definitely recommend it, it was clean and the hotel staff was friendly. It is just minutes from Disney, the shuttle ride over there was quick and easy. It is about 10 minutes from Universal Studios.
Comment from Hotel Management
Oct 18, 2017 by Guest Relations , Hotel Management
We are pleased to hear you enjoyed your accommodations and our friendly staff. I'm also very happy to hear that you took advantage of a wide variety of our complimentary amenities that truly add to the value of the hotel like our shuttle service. We hope to host you again in the future should you return to Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler from flushing new york

Not close to beach

Posted Oct 11, 2017
Pros: Very roomy very nice hotel
Cons: The surprise cleaning charge and resort fee was not what I expected to pay but it was what it was
Location: Location was good and close enough to all stores and attractions
Descent place the cleaning bill charged was for after you leave all cleaning had to be done by you while you are in hotel.... I thought hotels had cleaning service ? the place
Comment from Hotel Management
Oct 14, 2017 by Guest Relations, Hotel Management
Thank you for your comments. The cleaning fee is a departure fee so that you do not have to do any cleaning while in the unit and enjoy your vacation. This is an agreement between the management company and the owners. We have reduced to room rate so that it does not reflect a high rental . We do hope that if your travels take you back to Orlando we will see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from homestead fl

Very nice and efficient place

Posted Oct 10, 2017
It was a great way to go to Disney on a budget. The room had s kitchen which was great. Wish the Pool was open 24 hours
Comment from Hotel Management
Oct 11, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. Due to liability and the noise it would cause guests who are sleeping the 24 hour pool opening would not work, but thanks for the thought.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good view, nice place to rest

Posted Oct 8, 2017
The room itself had a beautiful view and balcony overlooking the magnificent pool area and the pretty blue lake. If you were sitting in your living room or right on the balcony it almost feels you're floating on the water. The room has a beach-y feel which we loved. The room is very spacious and was more than enough room for the 3 of us. We enjoyed our full kitchen and took advantage of the washer and dryer in the room, which was a great plus. The bed was not very comfortable which was a bummer, I tossed and turned all night! And most of the furniture was a bit outdated, the hotel could definitely afford to replace the carpets and invest in some more comfortable beds or padding for the beds, and some more comfortable sheets. Also it would of been nice to have more decent tv channels to watch, the tv and cable options were also outdated. There were some questionable dirty stains on the ceilings above the bunk beds and in the bathroom of the master bedroom but everything else was very clean. It was quiet most of the time which was great but the walls are so thin you can hear EVERYTHING going on outside. The pool area was large and nice and sunny, we LOVED THE POOL AREA with the music playing and it's SO BIG AND RELAXING and the board walk iverloooking the lake was so nice and tranquil we really enjoyed walking on it. Over all we would stay again because it was very nice and relaxing and it's close to everything for a good price so we didn't mind the little things too much.
Comment from Hotel Management
Oct 9, 2017 by Guest Relations, Hotel Management
We appreciate you taking the time to provide your feedback. We would like to thank you for staying with us. It is great to know that you enjoyed our suites and the views! We are also glad that you enjoyed the fully-equipped kitchen as well as our convenient washer and dryer located in all of the suites. We do apologize for the uncomfortable beds. many units do have newer mattresses. we hear mixed reviews on the beds. Some guest love them and others not so much. As for the cleanliness issues I have had that room looked at by housekeeping and assure you your comments are being looked at. I will address the music issues at the next staff meeting as well as the television channels.We take your comments very seriously and will be taking action to resolve them internally. We hope that you will consider giving us another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smyrna. TN

Comfortable condo with a great view and pool

Posted Oct 8, 2017
Pros: We loved the heated pool. We could swim anytime of day and be very comfortable.
Cons: We couldn't call the front desk because the phone would not work.
Location: Very close to all of the parks in Orlando. Putt Putt golf was on sight and we got a discount. We could walk to Dollar Tree, CiCi;s & Dunkin Donuts.
We loved this condo. We had a great view overlooking the huge heated pool. We could see many of the parks from our floor. The washer and dryer came in very handy after swimming each day. We could walk to eat, shop, and play miniature golf. There was plenty of room in the condo for all of us and we had a smaller condo. Having two bathrooms saved time in our schedule.
Comment from Hotel Management
Oct 9, 2017 by Guest Relations, Hotel Management
We are so grateful for your wonderful recommendation! Thank you so much for mentioning all the great features we offer in our suites including our fully-equipped kitchens and washer/dryer and the spaciousness of the unit. . We are also thrilled that you and your family enjoyed our pool area. Certainly there is nothing better than to relax by our beautiful pool after a long day at the parks. Please accept our apologies that the phone as not working properly. I do hope if you reported it we were able to help. We are glad the location of the resort, along with the activities offered on-site, were perfect for having a fun-filled family vacation to Orlando. We look forward to having you again on your next visit to Walt Disney World!
5 out of 5
Recommended
for Everyone
by A verified traveler from MICHIGAN

BIg space for big family

Posted Oct 4, 2017
Pros: Big space, kind staff, good swimming pool, good location
Cons: When there is chance, it could be better to improve shower bath. It looks some old.
Location: Good
Big enough for having big family stay very comfortable. Location is good for many of good restaurants, shopping(big outlet) and close theme park with shuttle service. Kind an nice hotel staff.
Comment from Hotel Management
Oct 5, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review of our hotel. I was very happy to hear that you had a great stay with us and that you also enjoyed our very convenient location. Thank you again for sharing your experience with us and your comments regarding the staff. We are always looking at ways to improve so we will keep your comments in mind. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted Oct 1, 2017
Pros: Convenience to parks. Cleanliness.
Cons: The bed in master bedroom, the bottom bunk on the twin beds and the couch were all very uncomfortable. I believe they were just worn out.
Spent a week here. Stayed on 5th floor in Tower 1. Great spot overlooking pool and lake. The place is very nice. Our only complaint was the bed and couch. Both were very uncomfortable. Otherwise, it was very clean and convenient.
Comment from Hotel Management
Oct 2, 2017 by Guest Relations, Hotel Management
Thank you so much for taking the time to share your experience with the TripAdvisor community. We truly appreciate your comments regarding the amazing value you received during your stay with us. It is fantastic to hear that the view of the lake and the pool were enjoyable for you and your family. Please accept our apologies that the beds were uncomfortable and not up to your preferences. We are replacing the bunk bed mattresses in the near future and many of the king mattresses have been replaced. I am sorry if this was not the case. We'd be delighted to be your host again and hope you will return soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel

Posted Oct 1, 2017
Stayed here with my boyfriend recently. Was able to check in early so that was nice! The room was clean and big. Nice kitchen and a great view of the lake. We really enjoyed the big pool and jacuzzi as well. We would definitely recommend and stay again!
Comment from Hotel Management
Oct 2, 2017 by Guest Relations, Hotel Management
It was a pleasure to have you and your boyfriend stay with us. Thank you so much for mentioning how positive your experience was at The Blue Heron , especially the pool area and the Jacuzzi. A great place to relax after a long day at the parks!Thank you so much for the recommendation, we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Good for a short stay with a bunch of kids. Needs some renovation and cleanup. Good for the price.
Comment from Hotel Management
Oct 2, 2017 by Guest Relations, Hotel Management
Thank you once again for choosing our resort. It was a pleasure to have you and your family as our guests. Your comments are appreciated and will be shared with the resort management team for any future improvements on the property. We do hope if your travels take you to Orlando you will stay with us again and see some of the improvements we have for the future.