Ratings based on 3,415 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice place to stay when enjoying Orlando

Posted Mar 23, 2017
Pros: Comfortable and well located. And the staff!
Cons: Some maintenance would add value. And a nice glass door would be much better than the shower curtains.
Location: Close to Disney and Universal (15 minute drive). Also close to outlet malls. There is a Walgreens just on the other side of the street.
Great place well located, close to Disney and Universal. The staff was awesome, always willing to help. The condo was very comfortable with a nice balcony, nice kitchen, two bathrooms, all you need to spend a nice week in Orlando.
2 out of 5
by A verified traveler

Nice hotel but they will give away your room

Posted Mar 19, 2017
Nice hotel but they will give away your room when you check in and down grade you from what you paid for. Better options elsewhere. No room service during stay
Comment from Hotel Management
Mar 21, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback of your most recent stay at our resort. We are disappointed to hear that we failed to meet your expectations this trip and will take the feedback you have shared to ensure this is not a recurrence. It was unfortunate we had to move a few units due to an oversold issue, but did try to accommodate each guest . We do, however, appreciate the feedback provided so that we can improve our service moving forward.
5 out of 5
Recommended
for Families
by A verified traveler from Ontario

Room quiet, clean, comfortable, great view.

Posted Mar 15, 2017
Pros: Proximity to theme parks, Orlando, and shopping.
Cons: The doors are difficult to close quietly. A different lock system would make coming and going at night better for neighbouring units.
Location: The Disney parks are all a short drive away. Universal Studios and Seaworld are also close. Several mini-golf facilities and tourist attractions close
Room has a great view of Lake Bryan, and is on opposite side of building from HWY 535 making a quiet environment. Pool and lakeside area beautiful and clean. Room well equipped and comfortable.
Comment from Hotel Management
Mar 20, 2017 by Guest Relations, Hotel Management
It is excellent to know that our accommodations were suitable to your needs. I do apologize for the doors. I agree that guests need to be aware of the noise. We are pleased your well-appointed unit was spacious and accommodating and the location of the resort to nearby attractions and theme parks made for a great trip to Orlando. We look forward to having you again at The Blue Heron Beach Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 12, 2017
This was a good place to stay. Great location. Full kitchen was nice and a large suite. The suite was clean. The only negative would be it needs to have a complete update. Very dated design and furnishings.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to review our resort. I will share your experience with our staff. I am delighted you enjoyed your overall stay. I look forward to welcome you back! We are updating items and hope that your return will be up to your expectations .
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location close to everything

Posted Mar 9, 2017
Nice place but a few bad things. No kitchen towels, washer and dryer never cleaned and ruined our clothes
Comment from Hotel Management
Mar 13, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback of your most recent stay at our resort. We are disappointed to hear that we failed to meet your expectations this trip and will take the feedback you have shared to ensure this is not a recurrence. We hope that you will consider our resort again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montpelier, VT

nice place. Close to major routes and I4.

Posted Mar 7, 2017
Stayed for a week. Nice pool and hot tub. Safe parking and great staff. Just a quick minute to Disney parks and plenty of quick eats in walking distance.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations, Hotel Management
Thank you for taking a moment to comment on the good value you received during your stay with us! We are pleased to know that our suites were spacious, comfortable, and well-equipped for your needs. Thank you for the comments regarding our staff. I will surely pass this along . We appreciate you writing a review and we hope that you will come back and see us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling, MA

Great Hotel just outside Disney!

Posted Mar 5, 2017
You can see the Epcot ball from the hotel!! It's THAT close!!
Comment from Hotel Management
Mar 13, 2017 by Guest Relations, Hotel Management
Thank you for your review. We are glad the location of the resort was perfect for having a fun-filled family vacation to Orlando.were perfect for having a fun-filled family vacation to Orlando and the Disney fireworks lighting up the night sky.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Posted Mar 4, 2017
Very nice room and convenient to Disney. Would definitely stay here again.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations, Hotel Management
Thank you for your review . We are pleased your well-appointed unit was spacious and accommodating and the location of the resort to nearby attractions and theme parks made for a great trip to Orlando. We look forward to having you again at The Blue Heron Beach Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Nice place would definitely come back!! I was just shocked there was no maid service unless you paid for the service. I never stayed in a hotel that didn't give fresh towels daily.
4 out of 5
Recommended
for Everyone
by A verified traveler from mlchigan

Staff

Posted Mar 3, 2017
Staff were very helpful and courteous some small things needs attending to clock did not work faucet in kitchen needs new handle. No towels in second bedroom like I mentioned just small things. I will return in the future very well maintained,safe and clean