Ratings based on 3,483 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 11, 2017
Great 2 bed aparment. Excellent location for disney parks. Nice pool open 7am -11pm
Comment from Hotel Management
Jun 21, 2017 by Guest Relations, Hotel Management
Thank you for the review! Delighted to hear that the 2 bedroom unit and our great location to the parks . We are happy you enjoyed the pool and do hope to see you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!

Posted Jun 4, 2017
Pros: The view and the size of the condo
Cons: Cleaning...
Location: Many restaurants nearby. Loved BJ's - amazing pizza and ribs
We stayed for 3 nights. This huge 2 bedroom condo has a huge balcony and a gorgeous view of the lake. The pools and amenities were wonderful and staff was amazing. My only complaints are the beds are not the most comfortable and the room needs more attention to detail in cleaning, especially with an additional cleaning fee added to your total bill. The baseboards and a/c vents were covered in dust, causing dust to blow around and settle on the furniture, making it hard for those with respiratory issues to breathe well. Aside from that, it was a pleasant stay and we will likely stay again in the future.
Comment from Hotel Management
Jun 5, 2017 by Guest Relations, Hotel Management
I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with the cleanliness and maintenance of your guest room. I would like to take this opportunity to apologize, as that was not the way we typically take care of our guests. We have discussed this topic with the housekeeper who cleaned the room before your arrival, and the Supervisor who should have double-checked the room, and given the room an additional preventative maintenance cleaning. I know that does not change your experience but I hope that you can feel confident that we heard your concern. We are however delighted to hear that you enjoyed the spaciousness of the two bedroom suites and the amazing view of Lake Bryan. I was proud to read the notes you left about our staff. I've shared your comments with all of our staff, and I know they take compliments like yours as seriously as I did.We appreciate your business and look forward to seeing you again the next time you are in Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel perfect location

Posted Jun 4, 2017
Really nice hotel with pool and poolside bar, perfect location close to Disney Parks, Disney Springs, malls, restaurants. The only thing is they don't have any daily cleaning service, you have to order it separately or clean the room yourself. Definitely would go back again!
Comment from Hotel Management
Jun 5, 2017 by Guest Relations, Hotel Management
Thank you so much for such nice comments regarding your recent visit to our hotel. We are always striving to make your stay special. We are delighted that you enjoyed all of the amenities we have to offer, including the poolside bar .In an effort to minimize your nightly room rate and to simultaneously provide you with more privacy, the resort does not include daily housekeeping services in your room rate. We can provide you with housekeeping services on an “a la carte” basis. For a menu of housekeeping options, please contact the PBX operator at our resort. For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels . We do look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA.

Love this hotel!

Posted May 29, 2017
Great value. This is our first choice when visiting the theme parks in Orlando.
Comment from Hotel Management
Jun 1, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your account of your most recent visit to our property. The words "first choice" are what each of our team aim for every day in service and product. Your repeat visits are a testament that our effort is paying off.
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Great pool, friendly staff. Very courteous

Posted May 7, 2017
Will be back again. Only small inconcenience was someone's smoke detector going off and it was only a battery issue but took a long time to get someone up to stop it .
Comment from Hotel Management
May 8, 2017 by Guest Relations, Hotel Management
Thank you for staying with us. I will be sharing your comments with our staff. I do apologize about the smoke detectors going off and the delay in getting a new battery put in. Your comments are appreciated and will be shared with the resort management team for any future improvements in training. We look forward to your return visit!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted Apr 29, 2017
We stayed here for a week for our family vacation and had a wonderful time. Great space and easy access to everything I will definitely be staying here again...PS only down side is beds were not comfortable if they get an upgrade I would have no complaints
Comment from Hotel Management
May 4, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback of your most recent stay at our resort. We are disappointed to hear that we failed to meet your expectations this trip with bed comfort. that is always such a personal choice! Some of our guests think they are great , while others do not. On a good note, we are replacing many of the mattresses so if you do return, be sure to ask for a room that has the newer mattresses. We are delighted the space and location were perfect!! Come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Great location near disney parks!!! Friendly

Posted Apr 28, 2017
Im not giving them 5 stars all the way just because WHEN I First check in my room was not clean enough; BUT LET ME SAY THE MANAGER OF THIS PROPERTY MR. MOORE MAKE SURE THAT MY MY ROOM WAS nice and CLEAN BUY THE TIME I GOT BACK FROM THE PARKS. Staff is friendly and super polite the whole place itself its very nice and acommodating my kids lovee the pool and the view from my balcony was incredible!! i have nothing but a great experience in this location.
Comment from Hotel Management
May 1, 2017 by Guest Relations, Hotel Management
We’re delighted to know that you were very pleased with your stay at The Blue Hero Beach Resort! It is a pleasure to hear that as usual our staff was friendly and attentive throughout your stay. We always want the opportunity to address our guests’ concerns or needs, and we appreciate you allowing us to assist you with this. We look forward to your return!
3 out of 5
by A verified traveler from Birmingham,UK

Lots of potential but lack of customer support

Posted Apr 27, 2017
Pros: Staff - very friendly. Great location with the theme parks and great restaurants nearby. Walmart down the road as well. Perfect location!
Cons: Communications. Timely fixes to customer raised issues. Proactive checking by staff. Maintain the rooms better.
Location: Theme parks (Disney / Universal / SeaWorld etc.) all close to the resort. Plenty of restaurants also nearby
3rd visit to Florida. Done the Disney stay and also a private Villa. Decided to try a resort close to Disney/SeaWorld/Universal this time. Lots of commented on external first impressions needing a "lick of paint" and I would agree it would help but for me, the living area is what matters. In general the deluxe room was spacious and had great amenities and was very comfortable. We did have a few things that were either broken or a bit disappointing. All of them we reported and some got fixed and some did not. ALL staff were very friendly but clearly communication or planning failed on issues we reported ... again and again. Considering one was pest issues (roaches and ants) in the Kitchen, I was surprised by the lack of urgency to deal with them. When they planned to do it and never turned up was also a disappointment. We had the external metal patio guard door come off the rail the first time we opened this - nearly went over the balcony! Weird smells in the one bathroom - no fix for that. Wifi worked most of the time. We was told that we would get a free "refresher" from the cleaners after one week. We believe this was just to replace towels as nothing was cleaned. Probably what we should have expected but we never got told. So communications and addressing customer issues/needs is where this resort is let down. Avoid spending money at the pool area....so expensive! To be honest, this resort could quite easily become a great place by addressing some easy issues.
Comment from Hotel Management
May 1, 2017 by Guest Relations, Hotel Management
We regret to receive a review with anything less than 100% Satisfaction and apologize to you, that we were unsuccessful in reaching that goal, as per your feedback. Several of the concerns you shared are easily remedied and rest assured will be, if not already. We understand that each guest has a different point of view-we certainly respect yours and appreciate you sharing. We have contacted you via email regarding your survey. We look forward to having you back as a guest and exceeding your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Wonderful place , to close ti the parks and malls.

Posted Apr 21, 2017
It was excellent, this hotel is very confortable and very close to the parks and mall. The people is so kind .... I think that is the place to be ....
Comment from Hotel Management
Apr 24, 2017 by Guest Relations, Hotel Management
We are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions. Great to hear that you enjoyed the friendly guest service provided by our front office team as well. We look forward to having you and your family back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Apr 10, 2017
Great place to stay except we had to wash our own towels.
Comment from Hotel Management
Apr 13, 2017 by Guest Relations, Hotel Management
Thank you for your review. In an effort to minimize your nightly room rate and to simultaneously provide you with more privacy, the resort does not include daily housekeeping services in your room rate.For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels .. We really appreciate your review and hope to welcome you back soon!