Ratings based on 616 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not worth the money

Posted Mar 5, 2018
Pros: The property is large and very nice. You can go for a nice walk.
Cons: Customer service here is average at best. I would expect more attentive and proactive service for the price we paid.
Location: Lots to do in this area. Theme parks, shoppping, restaurants, churches, activities. All within a short distance.
For the price, I expected more. Our room was dated and dirty. There were ants everywhere and our appliances did not work properly. The boiler broke while we were here and while I understand stuff happens, the staff did nothing to let us know about the problem and what options we had for hot water. Staff is not proactive. It took multiple calls and tracking down a manager before we could get answers. The amenities are similar to other hotels in the area.
Comment from Hotel Management
Mar 9, 2018 by Hotel Management, Hotel Management
Hello, and thank you for staying with us at The Fountains. We are glad you enjoyed the property at large, but deeply regret to hear about the frustrations you experienced with your room accommodations. We strive to provide the best in quality and cleanliness, and sincerely apologize you did not receive that level of service. We value your feedback and your comments will help us better serve our guests in the future. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Feb 28, 2018
Enjoyed our stay. The staff was great especially Dallas the hotel manager. The free WiFi was not very good and the clothes dryer in our room didn't work well. There were six of us in the room so we cooked meals and, as silly as it seems, the trash basket was too small to be of any use. Overall, no complaints
5 out of 5
by A verified traveler

Great value, good place in convenient location

Posted Feb 27, 2018 on Hotels
We had a great stay there this past week. Had a nice 2BR unit in building 7. Kitchen well appointed with all I needed to save $$ from eating at the parks and eat healthier. Enjoyed breakfast out on the deck in the mornings. Great blackout curtains. Furniture was low end and not super comfortable but beds were good. Master BR had ridiculous set up with bathtub IN THE ROOM and sink right in the room instead of having that closed off by a door which would have been way better. At least the toilet was in a room with a door. No luggage stands to help with your packing/unpacking. There were also no extra blankets if you like to get cozy. But then again we didn't request any - perhaps they would have brought some. We had a bit of a walk along a nice brick pathway along a pond over to the pool area. Pool area was very spacious, with two small water slides, a splash area for the little kids, ping pong table. One day there was live music which was excellent.There was a woman there doing airbrush tattoos and hair wraps/braids as well. Plenty of lounge chairs and two hot tubs. I did lose my fitbit there and so far nobody has turned it in but it may be another guest has made off with it. We did not have any maid service the 4 nights we were there so perhaps it's not included or is only by request. Less than 5 minutes to Publix to get groceries. If I went back we would request a room near the big pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Perfect home away from home.

Posted Feb 23, 2018
This hotel was lovely, great facilities, spacious rooms and good amenities. I would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice Hotel - Daily Activities - Close to Parks

Posted Feb 13, 2018
Pros: The rooms were nice to have a kitchen. 3 pools to choose from.
Cons: Put a walk way in Building 2 so you can walk through the middle to get to the pool instead of around the pool. Update furniture in the rooms.
Location: We went to ESPN. Pretty easy to get to. Super Close to Outlet Mall and many restaurants. SeaWorld is down the street! Pretty nice location
Hotel is very nice. Has 3 pools. Many activities from Water Aerobics to Cornhole tournaments. The room furniture could be updated. The couch was very warn. The rooms actually were really nice though. Two bedrooms, 2 baths. Kitchen and patio that looks out at the pool. Grocery store close by so we didn't have to eat out much. Don't order pizza from a restaurant, they are not allowed to delivery pizza since the hotel offers pizza. Would have been good to know that up front. My son had to run a ways to grab the pizza. I would stay there again. No shuttles to from airport or to the parks so you will need to rent a car.
Comment from Hotel Management
Feb 15, 2018 by The Fountains, Hotel Management
Thank you for your kind words and we really appreciate your feedback. Furniture warranty replacements are happening in just a few days. We look forward to your next visit in order to showcase changes we're making that will enhance your vacation experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
great amenities with lots for the kids to do. Rooms were spacious and clean. Guest services were great.
Comment from Hotel Management
Feb 15, 2018 by The Fountains, Hotel Management
Thank you for your kind words and we really appreciate your feedback. We look forward to your next visit with us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Really Great Experience!

Posted Feb 9, 2018
Pros: The pool was warm and HUGE! Loved the water slides and music playing!
Cons: Walk to and from room to pool was pretty but a little long....
Location: Disney!!!
The staff was so accommodating, the resort was wonderful, good food, lots of activities for kids and adults. I would definitely stay here again!
Comment from Hotel Management
Feb 15, 2018 by The Fountains, Hotel Management
Thank you for your kind words and we really appreciate your feedback. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Jan 31, 2018
Very Pretty and close to Disney. Perfect stay if you go with a group. It has kitchen and Laundry and the staff it’s very nice. I love my experience here.
Comment from Hotel Management
Feb 10, 2018 by The Fountains, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our resort. Your satisfaction is important to us and we are glad we were able offer an exceptional experience for our you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by A verified traveler

Business trip

Posted Jan 31, 2018 on Hotels
We would stay there again.
5 out of 5
by A verified traveler

Posted Jan 28, 2018 on Hotels
Great place, good location
Comment from Hotel Management
Feb 10, 2018 by The Fountains, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our resort. Your satisfaction is important to us and we are glad we were able offer an exceptional experience for our you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.