Ratings based on 8,871 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Very nice resort, everything you need on site

Posted Jan 15, 2018
Our family with three kids had an excellent stay at this hotel. The pool was terrific, as was the fitness center. Took advantage as well of the tennis courts, basketball courts, foosball and pool tables. Nice coffee shop, very good bar. Very nice restaurants as well -- everything we needed was on site, and during some of our stay we didn't even feel a need to leave to experience other things Orlando has to offer. We were quite satisfied with the room. Only little glitch was some weirdness at check-in where we were placed in our room, and then hotel staff came to tell us we needed to move because the room was saved for someone else. Required a trip back down to the front desk to straighten out, which was a bit of a pain after a long drive, but then everything fixed after 20 minutes and no other problems. Highly recommend this hotel, which is more like a resort where kids can safely and easily roam freely.
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
We are thrilled o hear that our variety of amenities and activities was great for your family! We sincerely apologize for any issues regarding your room and your check-in experience. We will be addressing this with our front desk staff to ensure it does not happen again. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wish suite was bigger!

Posted Jan 15, 2018
Pros: Food in fine dining was delicious! Great service!
Cons: Size of suites!
Location: Close to Disney World was awesome!
Overall wonderful place I would come again! Beautiful tree in lobby as we stayed there with my son, daughter in law, and 2 grandchildren on Christmas Eve. They could have a very special event?
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
Thank you for all of your valuable feedback! This will certainly be useful as we continue to plan for improvements. We look forward to your next visit and we hope to exceed your expectations.
3 out of 5
by A verified traveler from Pennsylvania

Mediocre hotel close to parks

Posted Jan 14, 2018
Pros: location and front desk staff Cons: Very dated and small rooms. Inconvenient bath set up. Long walks to all facilities. parking is cumbersome- takes 5-10min to get the gate to work.
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
Thank you for your feedback. We do have one main reception building and then three towers of suites and four towers of villas as well as a convention center. This set up helps accommodate more dining options and amenities for our guests enjoyment. Most of the issues regarding parking gates are due to user error and we do our best to assist any guests who need help. We hope to welcome you back in the future for an improved visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Very happy with the hotel,staff and service over all!!!
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
Thank you so much and we hope to see you again soon!
3 out of 5
by A verified traveler

Posted Jan 11, 2018
Not a four star hotel. If it were rated a 3 star would have no issues but no way a 4 star hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland Ohio

Nice place

Posted Jan 10, 2018
Pros: location
Cons: It could better scheduling. They charge for parking and then had a convention at the same time so we had to walk a long way just to park at night!
Location: Disney Springs is near by and a lot of great places to eat!
It was a nice place to say. It has a great location,
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
Thank you for your feedback regarding your recent visit with us! We do not guarantee any particular parking spot on property (first come first served). The paid parking system is in place regardless of the occupancy levels. We are glad to hear you enjoyed our centralized location and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice place to stay

Posted Jan 9, 2018
We really enjoyed our stay in this hotel. It was comfortable for our family of 5, offered a lot of amenities, several dining options, close to everything around Orlando. The only drawback is that there were hidden fees like a parking fee, and a resort fee (which I guess is charged among all hotels in the area). So...the amazing price we found on Expedia wasn't exactly what we thought. Look into the hidden costs to be sure of this hotel over another one in the area.
Comment from Hotel Management
Jan 9, 2018 by Guest Relations Coordinator , Hotel Management
Thank you so much for your wonderful review! We are glad to hear you enjoyed our various onsite amenities and dining options. We are sorry that you were disappointed with the “hidden fees”. However, the fees are listed throughout the booking process on both our website as well as third party booking sites that we do business with.
5 out of 5
Recommended
for Everyone
by A verified traveler from st. louis, mo

Posted Jan 8, 2018
Great hotel! Very clean, close to everything! Hotel staff was great. Very nice extras.
Comment from Hotel Management
Jan 8, 2018 by Guest Relations Coordinator, Hotel Management
Thank you so much for staying with us, Melissa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Nice room view

Posted Jan 8, 2018
The hotel is a very nice and easy on the eyes. I had a nice view from my room. My only complaints are paying to park everyday and the thinness of the walls because we could hear from the front room everything going outside in the hallway.
Comment from Hotel Management
Jan 16, 2018 by Guest Relations Coordinator , Hotel Management
We sincerely appreciate your feedback and apologize for any issues you had regarding your room. This information will be passed along for future improvements. We hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Very nice and clean hotel. The staff was very nice and professional. I would definitely go back.
Comment from Hotel Management
Jan 8, 2018 by Guest Relations Coordinator , Hotel Management
We hope to see you again very soon!