Ratings based on 754 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Perfect gateAway

Posted Jul 15, 2017
Pros: Comfort and cleanliness
Location: Close to OCCC, restaurants, airport or 528
Was in Orlando for a convention. This hotel was centrally located to OCCC, restaurants and airport. Friendly staff, very comfortable bed and very clean. Amazing breakfast menu
Comment from Hotel Management
Jul 16, 2017 by Anna Snow, Hotel Management
Dear Lily, Thank you for your wonderful review and for sharing your experience with Expedia community. We look forward to your next stay with us, Sincerely, Castle Leadership Team
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Clean room and comfortable bed and great staff!

Posted Jul 15, 2017
Excellent Hotel! Woukd stay there again on my next visit! Clean room and comfortable beds. Excellent staff and restaurants. Pool was beautiful.
Comment from Hotel Management
Jul 16, 2017 by Johanna Djoumblat, Hotel Management
Dear Denise, I'm so delighted to hear you found the hotel exceeded your expectations. We cant wait to have you stay again! Sincerely, Front Office Leadership Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Very nice hotel!

Posted Jul 12, 2017
Good location, the staff super friendly, liked the room. We enjoyed our stay very much.
Comment from Hotel Management
Jul 16, 2017 by Johanna Djoumblat, Hotel Management
Dear Yelena, Thank you so much for taking time to leave feed back on your recent stay with us. Our location and friendly staff is defiantly some factors we are extremely proud of our hotel for. If your traveling to our area soon, don't hesitate to call us. Sincerely, Front Office Leadership Team
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

Posted Jul 10, 2017
We enjoyed our stay at the Castle. I was caught off guard with parking fees but they were rectified.
Comment from Hotel Management
Jul 16, 2017 by Johanna Djoumblat, Hotel Management
Dear South Floridian, Thank you for your candid feedback. I am very sorry to hear that you were taken back by our parking fees. I am glad we were able to rectify this for you. Please note that this information has been passed onto our concerned staff. Despite this, we hope to be able to welcome you back on a return stay to Orlando. Sincerely, Front Office Leadership Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great experience

Posted Jul 6, 2017
Very clean and the staff was really helpful and friendly. They were very attentive and willing to help no matter what.
Comment from Hotel Management
Jul 18, 2017 by Johanna Djoumblat, Hotel Management
Dear Traveler, We are thankful for your kind comments. I am pleased to hear our staff was able to go above and beyond to assist you during your stay. Please feel free to reach out to us if your travels return to Orlando. Sincerely, Front Office Leadership Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall it was a nice stay.

Posted Jul 4, 2017
Pros: The hotel looked very clean and, it seemed very safe. You need to use your room card in order to use the elevators.
Cons: The parking rate.
Location: Universal Studies is aroung 9 minutes from there so it is very convenient.
Rooms are nice, we initially went to the 7th floor and it smell as if someone was smoking pot. We fortunatelly stayed in another floor. You have to pay $15.00 for parking, We were expecting breakfast price around $10.00, but we found out. it was over 12.00 per person. That did not match with what Expedia had in the site. The hotel is 9 min from Universal Studies, so it is very convenient. Staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Excellent Hotel, Not A Resort Of Course

Posted Jun 30, 2017
This hotel (and many others in the area) would have 100% excellent reviews if Orlando did a better job of setting realistic expectations. This is not a resort by any stretch of the imagination, but is a very lovely hotel in a great location that is worth the price. It does not cost $80, as initially advertised without taxes and resort fees, but $130 total. That is certainly not unreasonable as many Hampton Inn's are the same price (or more) and hotels in many cities are MUCH more expensive. The issue is that the hotel is advertised as this exotic honeymoon resort experience that is super affordable. It certainly is a clean, VERY comfortable hotel (excellent bed and pillow, WOW!) It has a beautiful boutique vibe that makes it a much better experience than a boring chain hotel, like Hampton Inn. The front desk person, Alex, was very friendly and the cookies in the lobby were delish. However, don't expect to spend all day at the hotel like you would a honeymoon resort. Expect a Hampton Inn hotel, and you will be wow-ed, expect a resort and you will be disappointed. PS it would be a great place with kids who will be amazed that it is a castle!
4 out of 5
Recommended
for Couples
by A verified traveler from NC

Romantic Hotel

Posted Apr 23, 2017
Pros: I liked the decor and friendly staff.
Cons: I would like to a fridge and a place where snacks could be purchased.
Location: Universal Studios is very close to this hotel. In the back of the hotel there are a few places to eat.
The hotel was very pleasing to the eye. It only had room service. There wasn't a place to buy snacks or a drink. How ever, there was room service. Upon arrival, a bottle of wine and two bottles of water were waiting on the desk for us. This is not a free breakfast buffet hotel. The pool area is very nice. It's one of the cleanest hotels I've stayed at. It's also not kid friendly.
Comment from Hotel Management
Jun 2, 2017 by George H, Hotel Management
Thank you for taking the time to review our property. Your feedback will be shared with the entire hotel to aide in continued motivation to deliver stellar guest service. We look forward to seeing you in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was our honeymoon and we felt treated like roya

Posted Apr 21, 2017
Excellent all the way around. It was perfect. Most comfortable bed ever, hot showers, excellent food, friendly staff.
Comment from Hotel Management
May 17, 2017 by George H, Hotel Management
Thank you for sharing such a milestone event with us and we hope you can come back for the 1 year anniversary! We will share your feedback with the entire staff to aide in continued motivation to deliver stellar guest sir.
5 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Thank you for taking time to review our property. We look forward to seeing you in the very near future.