Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Fort Lauderdale, FL

spacious

Posted Nov 13, 2016
Pros: Everything you needed was there, plates, cups, cooking items
Location: close to Universal Studios
great amenities, felt like I was at home. Hot tub inside the room was a plus.
Comment from Hotel Management
Nov 16, 2016 by westgate customercare, Hotel Management
Thank you for taking the time to post a review of you recent stay. We are glad to hear that you enjoyed the great location close to all the excitement of Orlando. We hope to welcome you back again in the future for another memorable trip.
5 out of 5
by A verified traveler

EXCELLENT HOTEL

Posted Oct 11, 2016
Location: IT WAS WITH IN 5 MILES OF ALL THE PLACES WE WANT WE HAD A GREAT DAY AT FUN SPOT AND THE ORLANDO EYE
I WAS NOT SURE AFTER READING THE REVIEWS----- BUT THE HOTEL WAS LIKE BRAND NEW ,CLEAN AND THE FRONT DESK WAS SOOOO NICE TO US WE LOVED THE HOTEL. WE WILL STAY THERE AGAIN WHEN WE VISIT ORLANDO. THANKS CLUB ORLANDO FOR A GREAT STAY!!
Comment from Hotel Management
Oct 12, 2016 by Ariel, Hotel Management
Thank you for your feedback. It is wonderful that you found our Club Orlando property in a convienent location for the activities you were looking to do while visiting Orlando. We are pleased to know you enjoyed yourself and look forward to seeing you again.
3 out of 5
by A verified traveler from delaware

bad resort close to nothing

Posted Oct 9, 2016
Loud noises no breakfast no shuttle service just plain horrible never again my experience with Expedia Awefull!!
Comment from Hotel Management
Nov 16, 2016 by westgate customercare, Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.
5 out of 5
by Jolisa

Posted Feb 17, 2016 on Hotels
Lovely
Comment from Hotel Management
Jun 25, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to share your comments following your recent visit. We truly look forward to exceeding your expectations again in the future! Ray
3 out of 5
by A verified traveler from West Chester, PA

Posted Jan 26, 2016
Location: Not much nearby and we ended up cutting or reservation short.
The hotel was okay. The room/apartment was large for two people but had everything we needed. The location was not ideal. It was a little farther from the airport than I realized when making the reservation. Room was clean and staff was friendly and helpful.
Comment from Hotel Management
Apr 25, 2016 by Westgate Customercare, Hotel Management
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! Customer service is very important to us, and we’re very pleased our staff met your standards. We look forward to seeing you in the future. Ray
2 out of 5
by A verified traveler

Too Much for the Neighborhood

Posted Jan 4, 2016 on Hotels
The hotel was not worth the money that we spent. The neighborhood was scary to say the least. Not in the best part of town and the fact that we had to sign a waiver about car break ins confirmed this. Also the room decor and layout was considerably outdated. Maybe early to mid eighties including the bedding. Although we had a kitchen we choose to eat out based on the condition of the kitchen including bring wary of the refrigerator which was in and out of service all week. There are too many nicer places in Orlando. I suggest finding one.
Comment from Hotel Management
Jun 25, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to write a review of your stay. We are displeased to hear that you were not satisfied with your stay. We appreciate your comments and will be sure to bring these issues to our management team and housekeeping department's attention immediately. Please know that your feedback on our service is very important to us. We hope you'll again us again soon.
5 out of 5
by Elizabeth

Awesome!

Posted Nov 13, 2015 on Hotels
Stayed here 2 nights for the EDC concert! Awesome hotel!!
Comment from Hotel Management
Jan 16, 2016 by GuestRelations, Hotel Management
Thank you for posting a review of your stay. we are glad you enjoyed your time with us. We hope to see you on your next visit to Orlando. Ray
4 out of 5
by A verified traveler from Boston, MA

Convenient suite

Posted Nov 9, 2015
Pros: Lots of space, A/C was incredible, kitchen was convenient, and it was located within 10-20 minutes of every place we wanted to go.
Cons: A few requests were not followed through on, so perhaps better communication within the front desk would be helpful.
Location: This was the perfect place to be since it was an easy drive to get anywhere.
Four of us stayed at this suite for the weekend. It was nice to have a lot of space and a full kitchen. However, we requested a cot on the first day of our stay in addition to extra linens and pillows, and we never received them. Other than that, I absolutely recommend this hotel.
Comment from Hotel Management
Nov 12, 2015 by Westgate Resorts, Hotel Management
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and found us to have a great location. Regarding the cot you requested, please note that rollaway beds/cots are not offered at this location. We do, however, apologize if the extra linens requested were never delivered. We thank you for staying with us and hope to have the pleasure again soon. Anja
1 out of 5
by A verified traveler from Palm Beach, Florida

Feared for my safety

Posted Jul 27, 2015
Pros: nothing
Cons: Refund my payment for this stay, I did not stay, I left the keys with the security guard.
This was the worst experience I ever had with a hotel I booked through Expedia. People hanging around all hours made us very uncomfortable. There were residents who rent here, it's not a resort at all. Across the street were many people hanging out in small groups, don't know what was going on but the police came with sirens blaring. To say the least we were afraid for our safety. The supposed security guard was sitting in the office. Then, when we opened up the sofa bed, there a large stain that smelled like feces and urine. The office closed at 10:00 so nothing could be done. I left this hotel, called Expedia and still waiting for a response. Please be careful if you choose this hotel to make sure you can protect yourself from whatever is happening onsite and in the neighborhood. And when they say they have 24 hour security, yeah... sitting in the office.
Comment from Hotel Management
Dec 23, 2015 by Ariel, Hotel Management
Thank you for making us aware of your experience. This is certainly not our standard. Please be sure to contact Expedia regarding your reservation.
5 out of 5
by A verified traveler

Great Hotel

Posted Apr 14, 2015 on Hotels
I stayed here for a whole week. The room was amazing for the price and it was clean. It had everything you could ask for. They clean the rooms once a week but there were plenty of towels and you could always ask for them to clean the room during the day. It didn't look like the greatest neighborhood but the security guard is armed and patrolling all night.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
Thank you so much for your review. We are happy to hear that you enjoyed your stay with us and invite you back the next time you are in the area! Sincerely, Anja