Ratings based on 246 Verified Reviews

3.1 out of 5
60% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

CoCo Key Hotel and water park

Posted Feb 21, 2017
Cons: Include water park with room price.
Location: Disney world, Universal studies
Close to Universal and Disney World. For price of room should include water park also.
2 out of 5
by A verified traveler

Pictures make it look better than it is.

Posted Feb 18, 2017
Rooms were ok but were musty and there was evidence of mold in bathrooms. Had several issues with things being broken. Maintenance was amazing but shouldn't have had three things that needed fixing to begin with. Buffet breakfast was overpriced and not very good.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Anonymous Thank you for your honest feedback, I am happy to hear that you were pleased with the service from our maintenance department. We have recently brought on a new chief engineer to help with some of the challenges in the rooms, and I am confident that we are going to see these types of things resolved in the future. Our food and beverage manager has also made some recent changes to the breakfast offerings, so I do hope that should your travels bring you back to Orlando that you will give us another chance to serve you! Kristie GM@cocokeyorlando.com
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Great kids hotel

Posted Feb 17, 2017
Great hotel amenities and location. The first room I stayed in had a bug problem and by the second night I had to move. Hotel was helpful in switching my room and gave me a resort credit for the inconvenience. Pools and water park was great as well as the arcade and buffet breakfast. I will stay again for the price and location was great. Just 2 mins from interstate.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Jessie Thanks for your review and I am glad to hear that the staff was able to help you with your room. We do hope you will be back to visit us again soon. Warm Regards, Kristie GM@cocokeyorlando.com
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice close to the water park.

Posted Feb 16, 2017
We had a room right outside of the waterpark and it was wonderful life.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Jessica I'm so glad to hear you loved your room! We look forward to hosting you again soon. Warm Regards, Kristie GM@cocokeyorlando.com
2 out of 5
by A verified traveler from Maryland

Eww, the price paid not worth the hotel.

Posted Feb 13, 2017
When I arrived, I was expecting to see a resort when I arrived, but actually it looked like a renovated motel. I've stayed at way better hotels than this. Motel 6 looked way better and luxurious than this. I checked in at around 8:30pm-9:00pm. The guest services were nice. I didn't like the fact about the surprise deposit fee of $50 at check in, it is refunded. I didn't like the fact that they show you a map of how to get to your room. If you're room is not in the main court where the first pool is, you will wonder in circles trying to find your room. My room was on the outside near the parking lot, away from all the activities that take place for children. Had walk a mile to that. Water park was cool, that was the only great thing. Room had a broken radiator, it worked but the vents were broken and taking a shower was horrible, the water would fill up and take for ever to drain. Saw a roach on the coffee table, it moved too fast, couldn't get a picture. Only other good things was the location. The "resort " is located Near a variety of restaurants(ihop, tgifridays, McDonald's, etc). I wouldn't stay here again, only if they "resort" gave me a free room, free breakfast, lunch dinner and free passes to the water park .
4 out of 5
Recommended
for Everyone
by A verified traveler from labelle, fl

Was too cold to go to the water park but great hot

Posted Feb 11, 2017
Great stay wish the weather was better to enjoy every thing the hotel offered
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi enjoyed! I'm so sorry to hear that the weather didn't come through for you on your trip! Florida weather can be unpredictable in the winter months, but we do hope you return in the summer to enjoy everything we have to offer! Kristie GM@cocokeyorlando.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - near universal

Posted Feb 4, 2017
The trip was pleasant enough. The room was clean, the bed soft. However, the amenities were a bit overpriced in my opinion. No complimentary breakfast included with a $22 resort fee? Overall though it was a good experience.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Anonymous, Thank you for your feedback on the hotel, although breakfast is not included, the Resort Fee does include several amenities including: Access to the hotel guest pool and fitness center, WiFi, parking, transportation to all Universal and SeaWorld theme parks as well as 4 passes to the on site waterpark per room/per night that you stay. We do hope that you will consider us again in the future if you should return to Orlando! Warm Regards, Kristie GM@cocokeyorlando.com
5 out of 5
Recommended
for Everyone
by A verified traveler from fort myers

Stayed one night but it was highly satisfactory.

Posted Feb 4, 2017
Clean rooms. Nice, respectful staff and recommended for both couples( as us) or families.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Jay! Glad you enjoyed your stay here and thanks for the nice comments on our staff, I will be sure to let them know. We hope you will be able to visit us again soon! Warm Regards, Kristie GM@cocokeyorlando.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Cocoa beach reveiw

Posted Feb 3, 2017
Pros: Great loaction and was comfortable
Cons: Check in time was slow.
Location: Great location close to everything you would need
Pleasant stay overall. Room was comfortable and staff was friendly.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Anonymous I am glad to hear you enjoyed your stay and it looks like you even took a drive out to Cocoa Beach which is only an hour away from our CoCo Key Resort. We hope that if your travel plans bring you back to Orlando that you will think of staying with us again! Warm Regards, Kristie GM@cocokeyorlando.com
2 out of 5
by A verified traveler from h

Old and dirty

Posted Feb 1, 2017
It's basically a motel.no nice amenities.old needs updating.
Comment from Hotel Management
Feb 21, 2017 by Kristie, Hotel Management
Hi Nancy I'm sorry that you felt this way about this hotel. While the hotel does has some rooms with exterior corridoor doors, we also have a tower building with interior rooms and would have been happy to move you to an interior room if you preferred that. As far as amenities, the hotel has both a private hotel pool/spa and tiki bar in the front of the property and a large water park and arcade in the back of the property. We also have 2 restaurants, a convenience store and an additional bar on property. In addition, we are in a very populated area of International drive and within walking distance to several other restaurants, shops, and attractions. I'm sorry that these items did not meet your needs and hope you had a nice trip anyhow. Kristie GM@cocokeyorlando.com