Posted Sep 12, 2016
Worst experience ever. First room assigned smelled like marijuana and bathrooms smelled like old, dirty, wet towels. When I asked to change rooms they made us wait in the lobby for the housekeeping manager that they said would be there in a "few minutes". After waiting for 30 minutes with my children already dressed in their bathing suits, I decided to take a look at the newly assigned room myself. After going into the elevator and not being able to locate our new room, I asked an employee by the name of "Willie" that was in the convenience store across from the elevators if he knew where my room was. This man was extremely rude and obnoxious, getting in my face and telling me where the room was with attitude. NO GUEST should be spoken to like that EVER.