Ratings based on 840 Verified Reviews

3.3 out of 5
59% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Great location

Posted May 27, 2017
Clean. No shampoo and conditioner. Toilet paper bad quality. Great location, close to restaurant and gift stores . Quickly cheking/out . Nice staff
3 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Waterpark

Posted May 26, 2017
The hotel was great for the price which included the waterpark best part of the hotel! I noticed some imfractions to cleanliness but overall it was ok!
2 out of 5
by A verified traveler from ottawa Canada

Ok hotel if you have kids and will take advantage

Posted May 25, 2017
If you are going to spend days at theme parks would suggest a more comfortable hotel. If you plan to use the facilities then ok for kids. The pool side rooms are near the min pool and the park side is outside of water slides nd can be really noisy but convienent if going to be using the facilities for the kids.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Amazing location and hotel!

Posted May 18, 2017
The hotel and location is amazing! Every staff member we encountered was super friendly and professional. You can walk or take a trolley to tons of entertainment and dinning in the area. The waterpark was fun for my whole family, ages ranging from 5-48. The only things we hope to see change is the cleanliness of the rooms, amenities missing from rooms, and the wifi was hardly ever working.
5 out of 5
Recommended
for Families
by A verified traveler

Great deal and Great hotel!

Posted May 13, 2017
I loved it. We had fun. There were enough spots to lounge and the place was clean and the staff was very helpful.
Comment from Hotel Management
May 16, 2017 by Charlotte C. Guest Service Supervisor , Hotel Management
thank you for your great review. We hope that we will welcome you back on your next trip to Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great Day!

Posted May 11, 2017
Pros: Everything.
Cons: The showers in our room and the showers in the women's locker room leaked constantly. It could not be shut off completely, did not bother us.
My family and I decided to stay here after a day at Sea World so we could just enjoy going down the slides and swimming in the pools before heading home. It was a great day as it was not crowded, we did visit during the week and while school was still in. We will be returning again in the future. Rooms were clean and we felt safe!
Comment from Hotel Management
May 11, 2017 by Kristie, Hotel Management
Hi Annette Thank you for your feedback - our engineering team has looked into the leak in the showers and is working to resolve that issue. I'm pleased to hear that you enjoyed your stay and we hope to be able to serve your family again soon! Kristie
1 out of 5
by A verified traveler from FL

Not what it seamed

Posted May 2, 2017
Well we were very excited to go on vacation after booking 3 nights 4 days at coco key thinking it was going to be a great stay. Showed up at 5:30pm and the line was about 17 people deep for check in took about an hour to get threw the line which sucked given the hotel lobbies AC was out. Only to see the staff them self was not Pleasant and rude at best. After one night in the room the little one went to use the rest room only to start yelling about roaches being in the bathroom. I figured it's Florida when it gets hot out this happens but then on night 2 they seamed to be almost every we're on the TV by the bathroom on the floor now I'm getting a lil bit "p" off. To then go to the water park and the Waite lines to use The water slides were longer than the ones at Universal Studios. Staff seamed to not be happy to be there clearly visible by the facial expressions expressed by many of them. So all that said I will not be staying here said as we travel up there so much.
Comment from Hotel Management
May 14, 2017 by Kristie, Hotel Management
Hi Nestor I'm so sorry to hear that your experience did not meet your expectations. We strive to make sure that each guest feels comfortable while staying with us. As we are a tropical location we can sometimes have unwanted visitors in the room, however, our engineering team is available to assist in the event that this does happen. We hope you enjoyed the rest of your trip to Orlando.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Fun Hotel

Posted May 2, 2017
The location is great! It is near everything. The lobby was dirty when we checked in so we were a bit worried of what the room would look like but the rooms were actually very clean. Great for family with kids.
Comment from Hotel Management
May 5, 2017 by Charlotte C. Guest Service Supervisor , Hotel Management
Thank you for your feedback, we really appreciate it. We look forward to seeing you once again on your next trip to Orlando. If there is anything else we can do, please do not hesitate in contacting us. Thank you once again.
1 out of 5
by A verified traveler

Terrible room carpet toilet tub Dirty Pools Grond

Posted Apr 26, 2017
Terrible room carpet toilet tub Dirty Pools Grond Terrible room carpet toilet tub Dirty Pools Grond
Comment from Hotel Management
May 1, 2017 by Kristie, Hotel Management
Hi Traveler I'm sorry that your room did not meet your standards and I do hope that you reported these issues to our staff so that they could be addressed during your stay. I will also pass on your comments to our housekeeping manager so he can look into your specific room issues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time!!

Posted Apr 25, 2017
Not a 5 star hotel but a good hotel. Staff was accommodating and friendly, room was clean and most of all my kids enjoyed themselves.
Comment from Hotel Management
Apr 28, 2017 by Charlotte C, Hotel Management
Thank you for your great review. We really appreciate it. The pictures are great. Welcome to the Coco Key Family and look forward to welcoming you back on your next trip to Orlando.