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Reviews of Best Western Plus Orlando East- UCF Area 

2.5 out of 5
Best Western Plus Orlando East- UCF Area 
12101 Challenger Pkwy, Orlando, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient for people looking stay close to the UCF
Stayed 2 nights in Mar 2024
Response from Tabitha Sizemore on Mar 27, 2024
Dear Jose,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Manivannan

Traveled with family
Disliked: Amenities, property conditions & facilities
Could improve cleanliness
Stayed 2 nights in Mar 2024
Response from Tabitha Sizemore on Mar 18, 2024
Dear Manivannan, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Dave

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I pulled the edging open to hop in after a long day of travel, the sheets were speckled with black dirt. I called the front desk. The woman was very rude and ignorant. No apologies. Just “oh, come on down and I’ll give you a clean set of sheets”. “I’m not coming to make up your bed”. “Housekeeping left at 3:00 this afternoon” “there are no other rooms, we are full”
Stayed 1 night in Mar 2024
Response from Catherine Davis on Mar 16, 2024
Dear Dave,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jose

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Exceptional stay at this hotel! Impeccable service, luxurious amenities, and a prime location. The staff went above and beyond to make our experience memorable. Highly recommended for a truly indulgent getaway."
Stayed 1 night in Mar 2024
Response from Catherine Davis on Mar 11, 2024
Dear Jose, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect and renovated!!! Parking a little difficult for late check in but found it at the back but in general perfect place to stay.
Stayed 2 nights in Mar 2024
Response from Tabitha Sizemore on Mar 11, 2024
Dear Cecilia Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff, Quiet, Convenient.
Stayed 2 nights in Mar 2024
Response from Tabitha Sizemore on Mar 11, 2024
Dear Eddie Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Mohammed

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I checked in late. Front desk didn’t mention about the car tag. Next morning my car was towed.
Stayed 1 night in Mar 2024
Response from Catherine Davis on Mar 10, 2024
Dear Mohammed, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Dominique

Traveled with family and small children, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While checking in at about 9pm there was no one at the front desk and then when the person came out they were talking. I thought they were talking to us but they were on the phone with someone speaking using their AirPods or something like that. It just seemed unprofessional. Otherwise everything else was okay.
Stayed 1 night in Mar 2024
Response from Tabitha Sizemore on Mar 9, 2024
Dear Dominique Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bruce, Lakewood Ranch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property with easy access to everything. Great for anybody visiting UCF.
Stayed 3 nights in Feb 2024
Response from Catherine Davis on Mar 5, 2024
Dear Bruce,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Walter, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Catherine Davis on Mar 5, 2024
Dear Walter, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Katharine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 4pm and check in is at 3:00 but no rooms were ready or available, so we had to wait. There is zero housekeeping. We had to go to the front desk for clean towels and toiletries.
Stayed 2 nights in Mar 2024
Response from Catherine Davis on Mar 4, 2024
Dear Katharine,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Joseph

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Catherine Davis on Feb 29, 2024
Dear Joseph,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elena, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Catherine Davis on Feb 21, 2024
Dear Elena,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Latasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was phenomenal everyone spoke you, everyone was kind it was quite and I loved that.
Stayed 1 night in Feb 2024
Response from Catherine Davis on Feb 19, 2024
Dear Latasha,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Catherine Davis on Feb 21, 2024
Dear Adriana,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

NICOLAS

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Catherine Davis on Feb 18, 2024
Dear Nicolas,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
The beds were not very comfortable for us, which is preference as they were too firm. The bathtub was stained, possibly from water, and the tub faucet was loose making it difficult to switch the water to shower. The area in general was noisy with cars racing around revving engines and back firing all night and day. That being said, the staff were all friendly and helpful at all times.
Stayed 3 nights in Feb 2024
Response from Tabitha Sizemore on Feb 15, 2024
Dear Matthew,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabitha Sizemore on Feb 15, 2024
Dear Henry,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Maritza

Liked: Staff & service, property conditions & facilities
For the price it was great. Average stay.
Stayed 1 night in Feb 2024
Response from Tabitha Sizemore on Feb 5, 2024
Dear Maritza,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this location staff super friendly and helpful
Stayed 2 nights in Jan 2024
Response from Catherine Davis on Jan 28, 2024
Dear Jose,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sugeidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself it is good to sleep and it is very close to UCF and a big mall near by in Alafaya. Same as good places to eat very close. Downside is there are no so much option for breakfast but I would like to point that Tess from the breakfast area was really friendly and always willing to help. The staff was also really professional. We had an issue with the bathroom sink and it was fixed as soon as I mentioned to the from desk people.
Stayed 2 nights in Jan 2024
Response from Catherine Davis on Jan 28, 2024
Dear Jonny,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine Davis on Jan 21, 2024
Dear Holly, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF Area. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Oda

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfortable and the rooms were clean.
Stayed 1 night in Jan 2024
Response from Catherine Davis on Jan 22, 2024
Dear Oda, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF Area. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
The building seemed a bit outdated. The breakfast options were pretty good. We had a sofa bed in the room but none of the covers were in the room. Had to call the front desk and head downstairs to get them. The front desk attendant wasn't rude but he also wasn't very friendly. The location was convenient but probably won't stay here again.
Stayed 2 nights in Jan 2024
Response from Catherine Davis on Jan 17, 2024
Dear Mary, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine Davis on Jan 15, 2024
Dear Rebecca, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Eva

Disliked: Cleanliness
The floor in the room was sticky and dirty. The bathroom was not very clean. Breakfast was not good
Stayed 2 nights in Jan 2024
Response from Catherine Davis on Jan 9, 2024
Dear Eva, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alma

Stayed 1 night in Jan 2024
Response from Catherine Davis on Jan 28, 2024
Dear Alma,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carlos

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I reccomend Teresa, so sweet and kind and made the food so goodd. she made us feel so welcomed
Stayed 4 nights in Dec 2023
Response from Catherine Davis on Jan 9, 2024
Dear Carlos, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vijay, Lake Zurich

Stayed 1 night in Jan 2024
Response from Catherine Davis on Jan 22, 2024
Dear Vijay, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF Area. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sima

Stayed 3 nights in Dec 2023
Response from Catherine Davis on Jan 8, 2024
Dear Sima, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Zakia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Average property
Stayed 4 nights in Dec 2023
Response from Catherine Davis on Dec 31, 2023
Dear Zakia, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience!
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Jing,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bruno

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Bruno,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Karen

Response from Catherine Davis on Feb 7, 2024
Dear Karen,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Tiffany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never got my $75 deposit at checkout. No internet or cable in any rooms either. Bad customer service
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 25, 2023
Dear Tiffany, Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Lidia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not a good experience
From this recent stay - As soon as you walk in the room, it smelled like dirty feet, the sink was clogged and the sofa bed was really uncomfortable to sleep in as it was hard and you could feel the strings poking. - The front desk employee had a bad attitude, although she tried to hide it, she seemed she was bothered by us. Also, everytime i would go to the front desk, she was hiding in the back and talking on the phone. - The check in was at 3pm, got to the hotel past 12pm, asked if we could go in earlier, we had a wedding in the afternoon, the employee said she didn't have anything available at the moment and she would call us, never received the call. Overall customer service was out the door. - was not able to get a receipt, the employee said i would receive one via email or the app, did not get it.
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Lidia,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

NICHOLE, BOYNTON BEACH

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon our arrival, we were told that my reservation was canceled due to the staff attempt to contact me with no response, untrue. We were turned away and told that there were no rooms available. The attendant had no remorse and showed no empathy. The worst hotel experience ever
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Nichole,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vernita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 4 nights in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Vernita,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Response from Tabitha Sizemore on Feb 5, 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Valued Guest,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lazlo

Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 24, 2023
Dear Lazlo,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gilberto

Response from Catherine Davis on Feb 7, 2024
Dear Gilberto,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - great price!!!
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 5, 2023
Dear Thomas,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast!
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 5, 2023
Dear Damian,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveler

Disliked: Staff & service
Middle of the road
Trip was OK. Good location. Hotel is showing some wear and tear: stains on the couch, noisy elevator, odd smell in the lobby. Front desk service was variable. Some clerks were helpful, but others seemed bothered by our presence.
Stayed 3 nights in Dec 2023
Response from Catherine Davis on Dec 5, 2023
Dear Valued Guest,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Nicole J., Orlando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Catherine Davis on Dec 5, 2023
Dear Nicole J. ,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

omar

Stayed 1 night in Nov 2023
Response from Catherine Davis on Dec 24, 2023
Dear Omar,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Older but nice property.
Stayed 1 night in Nov 2023
Response from Catherine Davis on Nov 30, 2023
Dear Carol,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Catherine Davis on Dec 24, 2023
Dear Kristie,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cevdet Bulent, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel
Stayed 9 nights in Nov 2023
Response from Catherine Davis on Nov 24, 2023
Dear Cevdet Bulent,Thank you for completing the survey regarding your recent stay here at the Best Western Plus East Orlando-UCF. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.