Exterior

Reviews of Comfort Suites Near Universal Orlando Resort

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1010 reviews" "
Rating 8 - Good. 265 out of 1010 reviews" "
Rating 6 - Okay. 81 out of 1010 reviews" "
Rating 4 - Poor. 34 out of 1010 reviews" "
Rating 2 - Terrible. 33 out of 1010 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family found this place to be clean, safe and enjoyable. The beds were comfortable and the staff was extremely helpful and friendly. We would definitely stay here again
Stayed 4 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Close to everything. Clean, peaceful and comfortable!
Stayed 2 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

MARIBENH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The property was clean and inviting. Great for families travelling with kids. It was nice to wake up to a hot breakfast every morning with different options. For the price- it was worth it. Very close to the Orlando parks and so many dining options close by.
Stayed 5 nights in Mar 2024
Response from Hugo Guerrero | General Manager on Mar 24, 2024
We're delighted to hear that you enjoyed your stay at our property near Universal Studios. It's wonderful to know that the cleanliness, breakfast and friendly staff met your expectations.

10/10 Excellent

Susan

Traveled with family
Comfy beds nice pool area with hot tub Pleasant helpful staff
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

zhiguang

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, although next door property looked a bit run-down and iffy. near things. free breakfast and coffee maker and refrigerator in room all nice adds.
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Phillip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and fantastic staff
Stayed 4 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient location.
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

KAREN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two Queens and had such a spacious room with a breakfast nook with fridge, microwave, coffee maker. There was also a couch an chair area as well as a dinning table and a desk. It was comfortable and we stayed for 6 nights. The breakfast was really good. Waffles. Sausages, eggs, muffins, and so much more. The pool was great as well. We had to ourselves most if the week as many guests were there for less time then we were there. I would highly recommend it.
Stayed 6 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip. clean and convenient for a trip to universal. Free shuttle/parking. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price we paid, convenient location, friendly and helpful staff, good breakfast.
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your wonderful comments , we look forward to seeing you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manage on Mar 12, 2024
Thank you for staying with us, we look forward to seeing you again!

8/10 Good

Kadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was quite and the breakfast was good i would recommend people to stay there and the staff are also nice
Stayed 2 nights in Mar 2024
Response from Hugo Guerrero | General Manager on Mar 5, 2024
Thank you for taking the time to write a review, I am happy to hear that the quietness and breakfast were to your satisfaction. Also, I will make sure to share your comments with the staff. We hope to see you soon!

8/10 Good

Karla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and you get free breakfast. Good for the money.
Stayed 3 nights in Feb 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan, Merigomish

Liked: Staff & service, property conditions & facilities
Turn in to this hotel is easy to miss, even with GPS
Stayed 1 night in Feb 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kathleen

Traveled with group
Not only was the room extremely outdated, it smelled bad. At first I thought maybe it was from a pet, but realized the trash cans were gross from build up (no liners in them.) The drapes were so old the one side didn’t work. The bathtub was the worst- pitted down to the metal, rusty and enamel wore off. Site also said shuttle available. It was, but you had to go to the next hotel over. I have never written a negative review before , but for the life of me I can’t understand how it got an 8.8 rating. I have never stayed at a Comfort Inn that was in such disrepair. The only saving grace was the lady at the desk who was wonderful.
Stayed 2 nights in Feb 2024
Response from Hugo Guerrero | General Manager on Mar 1, 2024
We sincerely apologize for the experience you had during your stay with us. It is truly disheartening to hear that your room did not meet your expectations regarding cleanliness and upkeep. We sincerely regret any inconvenience caused by the outdated room conditions, unpleasant odor, and lack of attention to detail, such as trash can liners and malfunctioning drapes. Your feedback regarding the condition of the bathtub is also concerning, and we will address these issues with our housekeeping and maintenance teams to ensure immediate improvement. Regarding the shuttle service, we apologize for any confusion or inconvenience caused by the arrangement at the adjacent hotel. We understand the importance of accurate information and will work to ensure our website reflects the correct shuttle details moving forward.We greatly appreciate your feedback, as it helps us identify improvement areas and strive for better guest experiences. Rest assured, we will take your comments seriously and use them constructively to enhance the quality of our services. We are pleased to hear that our front desk staff provided excellent service, and we will surely pass along your kind words to them.Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything further we can do to address your concerns, please get in touch with us directly.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Guerrero & his staff were very friendly, & treat all guests like family. The service was superb. We plan to be back soon :)
Stayed 1 night in Feb 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Feb 2024
Response from Management on Mar 12, 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

lucy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice accomodations..............not our first time there.
Stayed 1 night in Feb 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeanie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Housekeeping was rude.
Stayed 3 nights in Dec 2023

10/10 Excellent

Isabel Maria Ng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to Universal Studios Orlando and also Premium Outlet. Stay includes breakfast which is a plus. The staff is friendly. Check in and Check out process was fast.
Stayed 8 nights in Jan 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mayra, Raleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleased with the room. They offered daily housekeeping.
Stayed 3 nights in Jan 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our original room was musty but when we requested a different room Hugo at the front desk changed it immediately. The second room was clean and had comfortable beds and plenty of room to spread out. The breakfasts were plentiful and included eggs, meat, waffles, danish, fruit, juices, milk etc. We also liked the free parking and access to the shuttle to Universal although the times were limited to 3 trips in the AM and 3 in the PM so that had to be factored in our plans. The pool is unheated so since it was February we only used the hot tub outside. The staff were very nice. Over all a great place to stay for the price.
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very good staff and clean room
Stayed 3 nights in Jan 2024
Response from Management on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service
it as conveniently located near Universal.
Stayed 1 night in Jan 2024
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

8/10 Good

Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Hugo Guerrero | General Manager on Jan 16, 2024
Thank you for your review.

4/10 Poor

Kapil, sunnyvale

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were not clean, smelly carpet, sink did not drain, soap dispenser was not stocked , shower cap not in room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2024
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

8/10 Good

Marissa, New York

Liked: Amenities
The stay wasnt bad at all. I enjoyed it.
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Ana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Arrived to check in only to find the room already been used. The bed was unmade and there was clothes in the bathroom. Aside from that the air conditioner wasn’t working. Was given another room but not very comfortable with four people sleeping in one bed.
Stayed 3 nights in Dec 2023

6/10 Okay

Ashish

Traveled with family
Disliked: Cleanliness, staff & service
Front desk staff was very good. Room service and maintenance staff not good. Our room was not cleaned in spite of requesting multiple times. Toilet flush not working, reported it to maintenance. they did not (or maybe could not) fix the issue. I had to fix it myself
Stayed 4 nights in Dec 2023

10/10 Excellent

Ka Wing

Stayed 2 nights in Dec 2023

6/10 Okay

RYOHEI

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hugo Guerrero | General Manager on Jan 7, 2024
While we are grateful for your visit, we are also curious about what we could have done differently to earn a perfect five.and we hope to see you again.

8/10 Good

Anthony, Casselberry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Took a few minutes to get here from Universal. Price is so much better than staying in the park. Very comfortable stay.
Stayed 1 night in Dec 2023
Response from Hugo Guerrero | General Manager on Jan 7, 2024
We're thrilled to hear that you found our location convenient and appreciated the friendly service from our staff. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Joel

Stayed 2 nights in Dec 2023
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

10/10 Excellent

Floyd

Traveled with partner
Liked: Staff & service
Front desk lady was very nice
Stayed 1 night in Dec 2023
Response from Hugo Guerrero | General Manager on Jan 7, 2024
We greatly appreciate your kind words about our front desk lady, I will make sure to share your comments with her.

10/10 Excellent

Freddie

Stayed 2 nights in Dec 2023
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

10/10 Excellent

Shanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hugo Guerrero | General Manager on Jan 7, 2024
We greatly appreciate you taking the time to rate our hotel. Your opinion holds significant value for us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, todo muy limpio, desayuno variado, habitaciones cómodas y en excelentes condiciones y personal muy amable.
Stayed 4 nights in Dec 2023
Response from Hugo Guerrero | General Manager on Jan 7, 2024
¡Gracias por sus amables palabras! Estamos encantados de saber que tuvo una excelente experiencia en Comfort Suites. Su agradecimiento por nuestro servicio al cliente, limpieza y comodidad significa mucho para nosotros. Esperamos tener el placer de recibirle nuevamente en el futuro.

8/10 Good

Takahisa

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Marixenia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great service & breakfast
Excellent & very kind service. Helpful Front desk. Great varíety at breakfast, including hot meals. Pool & gym in good conditions. Rooms with enough space, refrigerator & fridge. The only thing we didn’t like was the barhroom: bath Tub & shower curtain.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Mar 12, 2024
Thank you for staying with us , we look forward to seeing you again!

10/10 Excellent

Kim, Norcross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to many dining options and theme parks. Room was clean and bed comfortable. The only thing if I had to pick would be that we were assigned a room with mobility access, and the shower floor was too shallow and you could easily flood the bathroom floor. Also, the daily breakfast options could be improved. Other than that we were satisfied with our 4-day stay there and would do it again in the future.
Stayed 4 nights in Dec 2023

8/10 Good

Rossini Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Xiangyang, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tulung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 2 night stay! Affordable and clean.
Amazing place, prices were great and affordable. We stayed for 2 nights. The breakfast was great with many options to choose from as well! The kids loved it! Close to Universal Studios, 5 mins drive. Also enjoyed the hot tub and swimming pool! My kids will have a memorable moment to remember.
Stayed 2 nights in Dec 2023