Ratings based on 2,199 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Hotel staff was super friendly. Room was a little outdated but the bed was comfortable, the room was clean and everything worked including all of the jets in the whirlpool tub. I would definitely recommend this hotel
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Thank you for staying at Country Inn & Suites by Carlson Orlando Airport and for sharing your feedback. We are happy to know you enjoyed your visit and that you were impressed with our service and your comfortable room. Thanks again for being our guest, and we look forward to welcoming you again soon. Yours In Hospitality, Geri Pearson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient and Reasonable

Posted May 12, 2017
Pros: Amenities, the staff.
Cons: The carpets need a good cleaning.
Location: Near restaurants, not far from Universal, near key highways.
We were pleased with this hotel, conveniently located near restaurants. The carpets seem to be in need of a good cleaning though. For families looking for a reasonably priced hotel with great amenities, this is the place. Definitely would consider staying here again.
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to write about your visit at Country Inn & Suites by Carlson Orlando Airport. We are glad to read you had an overall comfortable stay and liked our amenities, location, and staff. We appreciate your feedback about the carpet, I will share your concerns with my housekeeping team. Thanks again for recommending us, and we look forward to seeing you again soon. Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
by A verified traveler

Hotel close to airport

Posted May 10, 2017
It was very close to airport. Thought it was bigger from pictures but it was kind of small. Had two decent sized beds but they were pretty close together. I was disappointed in how clean it was. Maybe I'm an overly clean person but only cleaned where it was visible. Didn't clean around baseboards, it was so dusty and dirty under the air conditioner. Didn't move furniture to clean just cleaned around it all. Bathroom was decent but could tell there was water spots on ceiling that were painted over. Also there were stains under sink were it was leaking and I saw a dead bug in one of the corners. Staff was really nice and breakfast was awesome!
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel. We are pleased you liked our convenient location and that you enjoyed the breakfast we served. However, we are sorry to know that you were disappointed with the cleanliness of your room. Your concerns will be shared with the housekeeping and maintenance teams. We appreciate you taking the time to give us your constructive feedback. Thanks again, we hope to have another opportunity to better meet your expectations. Yours In Hospitality, Geri Pearson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton, OH

Close to everything

Posted May 6, 2017
Pros: What I appreciate the most is that the staff is welcoming and friendly, and the rooms are clean and bug-free.
Cons: Quiet-closing doors. Some bozo across the hall opened/closed their door 5-6 times around 11pm, and after the first 2 times it got to be disturbing.
Location: Close to Orlando Int'l Airport (MCO) and SimCom Training Centers. Several good restaurants are within walking distance.
This is the fourth year in a row we've stayed here because it is close to everything we need, so we don't have to rent a car. The rooms are always clean, and include a small fridge, microwave, and coffeemaker. The hotel offers much-appreciated complimentary services such as airport shuttle, hearty breakfast, and yummy cookies. It is close to Orlando Int'l Airport (MCO) but not so close that noise from airliners overhead is disturbing. It's also close to SimCom Training Centers, and the hotel's complimentary shuttle goes there as well. The hotel's breakfast offers a lot of variety. Several restaurants for lunch/dinner are within a very short walking distance: TGIFriday, Denny's, Sonny's BBQ, Chili's, Longhorn Steakhouse, Bonefish Grill, IHOP. The cookies are available 24/7, which might not be a good thing if you're a cookie monster like me, as I gained a few pounds in just four days because I have no self-control when it comes to cookies. :-/
Comment from Hotel Management
May 7, 2017 by General Manager , Hotel Management
Thank you for making Country Inn & Suites by Carlson Orlando Airport your home away from home. It's great to know you liked your well-appointed room and that our location was perfect for your needs. Thanks for highlighting our complimentary features. We appreciate your business and look forward to your next visit! Yours In Hospitality, Geri Pearson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted May 4, 2017
Excellent staff - from front desk to breakfast. Some wear in carpets and bathroom, towels very thin. Overall accommodations were great. We enjoyed our stay
Comment from Hotel Management
May 5, 2017 by General Manager , Hotel Management
Thank you for choosing Country Inn & Suites by Carlson Orlando Airport for your accommodations and for leaving a review. We are delighted you enjoyed your stay with us, and your compliments will be shared with our staff. We hope to see you again the next time you are in Orlando! Yours In Hospitality, Geri Pearson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Really Good location.... Hotel has Nice swimming pool
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Martin, thank you for taking the time to review your stay at the Country Inn & Suites by Carlson Orlando Airport. We are happy that you liked our convenient location and outdoor pool. We appreciate your review and hope to see you again soon! Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

TRAVEL EXPERT

Posted May 1, 2017
Pros: The location was ideal as it was situated near work-related and fun-related activities.
Cons: Strictly apply the non-smoking policy.
Location: As noted, the location was ideal.
Well .... our room and all adjoining rooms were non-smoking. Nevertheless, at about 2:00 a.m., we could smell cigarette smoke coming into our room. The smell became so bad that we had to escape to the bedroom and close the door and put a towel under the door. We called the front desk, but the attendant told us that there were no rooms available to move us. Despite having clearly violated the hotel's no-smoking policy, nothing happened to the smoking guest(s) in the adjoining room. Needless to say, we got little to no sleep that night. We had to sit and wait in the breakfast area until 9:00 a.m. the next morning before we got our new room.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review. We are happy that you liked our convenient location, but we are sorry for the smoke issue you encountered and the inconvenience it caused. We are a non-smoking hotel but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can handle such situations more appropriately in the future. We hope you will stay with us again so we can make this up to you. Yours In Hospitality, Geri Pearson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Close to everything

Posted Apr 29, 2017
I will stay again no questions ask, very nice people nice hotel and breakfast
Comment from Hotel Management
Apr 30, 2017 by General Manager , Hotel Management
Cris, it was a pleasure to have you as our guest at Country Inn & Suites by Carlson Orlando Airport. We are glad you liked our service and that you enjoyed complimentary, Hot Be Our Guest Breakfast. We look forward to seeing you again soon. Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay by airport

Posted Apr 27, 2017
Decent hotel for a quick overnight stay close to the airport for early AM flight. Rooms need a little more maintenance and updating (paint chips on trim, metal piece under a/c coming apart, etc...). Otherwise, it appeared to be a clean, quiet hotel. Don't order room service food. It took the third party company 1.5 hrs to deliver soggy cheese fries and a ham & cheese sandwich.
Comment from Hotel Management
Apr 28, 2017 by General Manager , Hotel Management
Thanks for evaluating your stay. We are pleased that our location near the airport was perfect for your needs. However,we are sorry for any inconvenience you had while here. Your observation about your room is being shared with the appropriate individuals in our organization as we plan for future upgrades. We hope to welcome you again whenever your travels bring you to our area!  Yours In Hospitality, Geri Pearson, General Manager
2 out of 5
by A verified traveler from mobile

Carpet is terrible , no room service

Posted Apr 26, 2017
The people are very nice but the room is terrible , we ended up moving to galleria Palm it's very clean the best I have seen so far
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
It was disappointing to read that we let you down during your stay with us. Thank you for sharing your observations as this gives us a chance to analyze and correct what we did wrong, thus improving our service. We apologize that this stay was less than perfect, and we hope to have another chance to provide you with the outstanding hospitality you should have received this time. Yours In Hospitality, Geri Pearson General Manager