Ratings based on 2,290 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent front desk staff in Orlando

Posted Jul 20, 2017
Pros: Proximity to airport. FREE shuttle pick up upon arrival. QUIET.
Cons: wifi connection
Location: Restaurants: Dennys, Ihop, TGIF, Hooters, Longhorn steak house, Bonefish Grill, Carrabbas 15-20 min from Universal /City walk
My mom and I found this nice hotel on expedia near the MCO airport. It was pleasant and quiet away from all of the "Disney activity" but close enough to drive. Plenty of rental cars nearby and the shuttle was free from the airport. There were a number of restaurants within walking distance even for a 78 yr. old! The pool and hot tub area was clean and quiet Everyone we encountered on staff from the front desk to housekeeping to breakfast dining were very friendly and helpful. I would definitely stay here again.
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience at Country Inn & Suites by Carlson Orlando Airport. We are thrilled to see you loved the service provided by our courteous associates and were impressed with the convenience of our location. It was a pleasure hosting you and your mom, and we hope to see you both again soon. Yours In Hospitality, Geri Pearson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and comfortable hotel near the Airport

Posted Jul 19, 2017
Because of flight delays, we checked in only at 3:00am in the morning. There were no issues. Breakfast was decent. We were able to use the hotel shuttle to get back to the hotel after we returned our rental car at the airport late the next evening. We were also able to get a shuttle at 5:00am to get back to the airport the last morning. The snack package that was packed for those of us leaving early in the morning was a nice touch. The only issue was finding parking for our rental car. The place was full!
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Country Inn & Suites by Carlson Orlando Airport. We are glad to know you liked our close proximity to the airport and were impressed with the shuttle service we offer. It was a pleasure hosting you, and we hope to see you again soon. Yours In Hospitality, Geri Pearson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to airport

Posted Jul 18, 2017
easy access from hotel to airport so you don't have to deal with traffic on hwy 4
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Thank you for being our guest at Country Inn & Suites by Carlson Orlando Airport. We are glad to read you enjoyed your time here and that our close proximity to the airport was convenient for your needs. It was a pleasure hosting you, and we hope to see you again soon. Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good overall

Posted Jul 17, 2017
Nice hotel, clean, decent breakfast options. A few minor nitpicks -- tried multiple devices but could never get the wifi to connect. We're told there were cookies 24 hours a day, though the case was frequently empty for an hour or more at a time (we love cookies so we checked often). Finally, on our last day I had to go to the emergency room. We didn't know how long we'd be there and hadn't had time to pack, so we asked if we could have a late checkout. We were told the latest they could give us was 12:30pm. Given the circumstances, another hour or two would have helped us out a lot. Otherwise the experience was pleasant.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Richard, thank you for being our guest and letting us know your overall experience was a pleasant one. Having said that, we’re sorry for not living up to your expectations and regret the inconvenience it caused. Your feedback is important to us, and we will use it as a training tool to improve our service and facilities. We hope to have the pleasure of hosting you again soon. Yours In Hospitality, Geri Pearson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel close to airport.

Posted Jul 15, 2017
Decent hotel, close to airport and walking distance to several good restaurants. The complimentary breakfast is just ok. The staff was very friendly and welcoming. I would stay here again for sure.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
Annie, thank you for choosing Country Inn & Suites by Carlson Orlando Airport and for sharing your fantastic review of our hotel. Our proximity to the airport and free shuttle service make it very convenient for guests to catch a flight. Thanks again for telling us about your enjoyable experience, and we hope you will stay with us in the future. Yours In Hospitality, Geri Pearson, General Manager
1 out of 5
by A verified traveler

bad choice

Posted Jul 13, 2017
Pros: Conveniently located near airport
Cons: Make sure the guest receives a room for their comfort
Location: Holy land
The room was for a handicap person and the bed was uncomfortable
Comment from Hotel Management
Jul 17, 2017 by gm, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are so happy to see that you were pleased with the location of our property and its proximity to the airport. We are sorry that there was a mix up with your reservation. We will investigate what went wrong and use this to improve our service levels. Thank you for being our guest, and we hope you will give us another chance to make a better impression in the future. Yours In Hospitality, Geri Pearson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport...

Posted Jul 13, 2017
Very convenient location to shopping plus numerous restaurant choices.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Robert, thank you for taking the time to review your stay at the Country Inn & Suites by Carlson Orlando Airport. We are pleased you benefited from our close proximity to the airport and that you thoroughly enjoyed it here. We look forward to welcoming you back soon! Yours In Hospitality, Geri Pearson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Overall great hotel and staff Close to highway access to all parks
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to write about your stay at Country Inn & Suites by Carlson Orlando Airport. We are pleased to read that you loved our courteous associates and convenient location. Thanks once more for staying with us, and we look forward to seeing you again soon. Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
by A verified traveler

Close to airport

Posted Jul 12, 2017
Pros: Close to airport.
Cons: Room was in need of an update. Carpet was worn/stained. Bathroom flooring seemed old.
We chose this hotel based on being one of the closest to the airport and affordable.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Glenda, thank you for sharing your review. We are happy our location close to the airport was perfect for your needs, but we are sorry for not being able to live up to your expectations with your room. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Yours In Hospitality, Geri Pearson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from maumee

stay was ok , have had better

Posted Jul 11, 2017
Pros: nice breakfast
Cons: i mentioned the water leak, hope they fixed it
Location: near the airport
the staff was nice. They gave me a handicap room, i asked for a regular room but they said i was stuck with what they gave me. I would have preferred a bathtub. there was a strong rain and my room leaked, the corner of the ceiling started to collapse and some of my luggage got wet
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Mark, thank you for your feedback. We are happy that you liked our convenient location and breakfast offerings. However, we are sorry for the issues you encountered with your room and the inconvenience it caused. Your feedback has been shared with our maintenance team for consideration, and corrective actions will be taken. We hope you will stay with us again so we can make this up to you. Yours In Hospitality, Geri Pearson, General Manager