Exterior

Reviews of Courtyard by Marriott Orlando Downtown

3 out of 5
Courtyard by Marriott Orlando Downtown
730 N Magnolia Ave, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service
There is so much parking there, the lot was never full. So I don’t see why I had to pay $20 plus tax a night to park. Second, the housekeeping opened my room door while me and my husband were sleeping, the do not disturb sign was hanging and perfectly visible for them to see. They opened the door and then closed it after a few seconds. If it says do not disturb, then do not disturb. Upon entering the room I checked the bed which looked like they rolled the blanket on the floor with how much hair was on it.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Dear Ashley,We are deeply sorry to hear about your experience during your recent stay at the Courtyard Downtown Orlando. We sincerely apologize for the inconvenience caused by the housekeeping issues. This falls short of our service standards, and we are conducting a thorough investigation to prevent such occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Our goal is to provide an exceptional experience for all our guests, and we deeply regret that we failed to meet your expectations. We hope to have the opportunity to welcome you back and provide you with the level of service we are known to afford all our guests. Thank you for sharing your concerns with us. Have a wonderful day and safe travels. Best regards, Guest Services

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Staff
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Dear Charles, Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at a good price
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 11, 2024
Dear Juan,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, rooms were clean, and good location.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 7, 2024
Dear Morgan, What a wonderful way to start our day by your thoughtful comments. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's attentive service and our convenient location. We hope you'll visit us again whenever your travels bring you back to Orlando. Have a wonderful week, and travel safely. Kind regards, Guest Services

10/10 Excellent

Aneta, Silver Spring

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you go to Orlando; everything is in a close proximity. The swimming pool is amazing. Staff is friendly and knowledgeable! I would come again.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Dear Aneta,What a wonderful way to start our day by your thoughtful comments. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's attentive service and complimentary amenities. We hope you'll visit us again whenever your travels bring you back to Orlando. Have a wonderful week, and travel safely. Kind regards, Guest Services

10/10 Excellent

servando N

Very nice place
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Dear Servando,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Dear Levi,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Ly

Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 16, 2024
Dear Ly,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Dorothy, Thank you for selecting our hotel for your visit to Orlando. We want to tailor each guest's visit so they leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us! Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliment with each of them. Your kind words are much appreciated, and we wish you all the best until we meet again! Have a wonderful day, and travel safely. Best regards, Guest Services

8/10 Good

NILUFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everyhing I just didnt like paying for parking
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Nilufer,Thank you for being our guest and for sharing your experience on our review page. We are pleased that overall you enjoyed your stay but we sincerely apologize for falling short of your expectations in some areas for a perfect experience. Our hotel website does offer hotel packages that include parking and one of these packages might be ideal for you. Our hotel strives to offer exceptional service to all our guests, and we hope you'll visit us again whenever your travels bring you back our way. Wishing you a fantastic day and safe travels. Warm regards,Guest Services

10/10 Excellent

Steven, Port Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Dear Steven,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Dinah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Dear Dinah,What a wonderful way to start our day by your thoughtful review. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's attentive service and complimentary amenities. We hope you'll visit us again whenever your travels bring you back to Downtown Orlando. Have a wonderful week, and travel safely. Kind regards, Guest Services

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
DearcGary,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Maite

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Dear Maite,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Dear Debra, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

San, College Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and unique to be quiet yet close two stadiums.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 9, 2024
Dear San,Thank you for choosing our hotel for your recent getaway. We are delighted to learn that you thoroughly enjoyed your time with us and appreciated our hotel's location. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful weekend and travel safely. Best regards, Guest Services

10/10 Excellent

Charles R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything seemed convenient
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 8, 2024
Dear Charles, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Sandra

Traveled with partner
Staff was very helpful and friendly. Facility was clean and modern with many amenities including a shuttle for local transportation.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Dear Sandra,Thank you for your positive feedback on our team and hotel! We are thrilled to hear that you found our associates to be helpful and friendly. Keeping our hotel clean and modern is a top priority for us, and we are glad you appreciated it. Our amenities, including the shuttle service for local transportation, are designed to make your experience with us as convenient and enjoyable as possible. We truly value your feedback and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to us.Best regards, Guest Services

10/10 Excellent

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay if you’re going to Kia arena; they provide a shuttle. Friendly staff & great facilities!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Dear Kelly,Thank you for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your stay with us, especially the convenience of our shuttle service to the Kia arena. Our team takes pride in providing excellent customer service, and we are delighted to hear that you found them friendly. We are also glad that you appreciated our facilities during your stay. Your kind words mean a lot to us, and we hope to welcome you back for another memorable stay in the near future. Thank you again for choosing our hotel!Best regards, Guest Services

10/10 Excellent

Eliot, Coral Gables

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Dear Eliot,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Dear Jennifer, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except breakfast.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Dear José, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that overall you enjoyed your stay. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

8/10 Good

Joanne

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Joanne,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay. Our hotel is committed to providing elevated services to all our guests and we regret letting you down for a perfect experience. We hope to have another opportunity to show you our commitment to providing a comfortable and quality travel experience. Have a wonderful day, and travel safely. Best regards,Guest Services

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick biz pleasure combined trip , staff very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 25, 2024
Dear Daniel, What a wonderful way to start our day by your thoughtful comments. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's attentive service and complimentary amenities. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Kind regards, Guest Services

10/10 Excellent

Rachel, Waretown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is the noise from the street. Sounded like Daytona 500 at 6am otherwise perfect!!!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Dear Rachel,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay. Our hotel is committed to providing elevated services to all our guests and we regret letting you down with the sound of traffic during your stay. We hope to have another opportunity to show you our commitment to providing a comfortable and quality travel experience. Have a wonderful day, and travel safely. Best regards,Guest Services

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay and enjoyed a real breakfast sandwich every morning which for some reason Floridians do not have like were I am from. The only conn is when I booked with Expedia there was nothing about a $20 dollar a day fee to park my car on the property, I asked the hotels management and they said its on there web site but Expedia doesn't state this fee at all. BTW this was not Valet parking but self parking.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Dear James,Thank you for your feedback on your stay at Courtyard Downtown Orlando. We are delighted to hear that you enjoyed your experience with us, particularly the breakfast sandwich from our Bistro Bar. We appreciate your feedback on the parking fee discrepancy on Expedia. We apologize for any inconvenience this may have caused. Rest assured, it is noted on all third party booking sites. We hope this did not overshadow your overall positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards, Guest Services

10/10 Excellent

Thomas, Grand Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to downtown and local businesses
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Dear Thomas, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Areana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Feb 16, 2024
Dear Areana, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Ramona

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 1, 2024
Dear Ramona,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
Dear James,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

sidney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to include parking rather pay 20.00
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 27, 2024
Dear Sidney,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Chelsea

Liked: Amenities, property conditions & facilities
Loved the cafe in the hotel
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Dear Chelsea,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Vanessa, Mcrae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 22, 2024
Dear Vanessa,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Valeria

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Dear Valeria,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
New space that is clean with good service. Room was smaller than expected but just fine for two nights. Small bar with morning snacks, alcohol after work and room service which was all food to have on site.
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 9, 2024
Dear Jennifer,Thank you for taking the time to review your recent stay at our Courtyard Downtown Orlando. We appreciate your valuable feedback and are delighted to hear that you found our hotel to be clean, with good service. We regret any inconvenience caused by the size of your room not meeting your expectations. However, we are glad that it ultimately proved to be comfortable and adequate for your two-night stay. Our Bistro bar, serving morning snacks and transforming into a relaxing spot for after-work drinks, is designed to provide convenience and comfort without leaving the premises. Additionally, we are pleased to offer room service with a delectable range of food options to fulfill your cravings. Once again, thank you for your positive review and choosing our hotel. We hope to welcome you back soon for another satisfying experience.Best regards,Guest Services

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 9, 2024
Dear Chris, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

2/10 Terrible

Richard

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 8, 2024
Dear Richard,Thank you for your recent stay at Courtyard Downtown Orlando. We were disappointed to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused.We would greatly appreciate any feedback or comments that could help us understand the specific areas where we fell short. Your satisfaction is of utmost importance to us, and we strive to provide outstanding service to all our guests. Please feel free to reach out to our management team directly so that we can address your concerns and work towards resolving any issues you encountered during your stay. We greatly value your input and hope to have the opportunity to make things right. Again, thank you for choosing Courtyard Downtown Orlando. We hope to welcome you back in the future and provide you with a more positive experience.Best regards,Guest Services

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Dear Richard, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 8, 2024
Dear Valued Guest, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, great service
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Dear Christian, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Courtyard is a beautiful property and the staff is amazing!
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 8, 2024
Dear Ellen,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 15, 2024
Dear Scott,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness
The property was fine. It did not have beautiful views, but I was not expecting this. The property was fine / average as indicated with my ranking.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Dear Josh,Thank you for taking the time to share your comments on your recent stay at Courtyard Downtown Orlando. We appreciate your honesty and valuable insights. We continuously strive to improve our offerings and provide the best experience possible for our guests. We pleased that overall, you enjoyed your stay with us and were satisfied with our accommodations and services. Should you choose to visit us again, we will be delighted to welcome you back. Have a wonderful new year and travel safely. Best regards,Guest Services

10/10 Excellent

Curtis

Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Dear Curtis, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful 2024 and travel safely. Best regards, Guest Services

10/10 Excellent

Diona

Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 20, 2024
Dear Diona,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Victoria

Traveled with family
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
Dear Victoria,What a wonderful way to start our day by your thoughtful comment. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's cleanliness.and attentive service. We hope you'll visit us again whenever your travels bring you back to our way. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

Juan, Lantana

Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 1, 2024
Dear Juan, Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are pleased that you thoroughly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day and travel safely, Best regards Guest Services

10/10 Excellent

Selena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay Downtown!
What a great hotel and overall hotel experience. From the minute we checked in, to the service at the bar, all to way through the coffee in the morning. Everyone was friendly, helpful, and happy! Place was clean. What a pleasurable stay!
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 23, 2023
Dear Selena,Thank you for taking the time to share your wonderful feedback regarding your recent stay at Courtyard Downtown Orlando. We are thrilled to know that you had a great hotel experience from start to finish. Our team takes pride in providing outstanding service and creating a friendly and helpful atmosphere for all our guests. It brings us joy to hear that our team members ensured your stay was a pleasurable one, from the moment you checked in to the service at the Bistro bar and the coffee in the morning. Maintaining a clean and comfortable environment is a top priority for us, and we're delighted that you appreciated the cleanliness of our hotel. We sincerely appreciate your kind words and excellent review. Your compliments will serve as motivation for our team to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back to Courtyard Downtown Orlando for another outstanding stay!Kind regards, Guest Services

8/10 Good

Naomi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel , nice and clean. Rooms very clean ! Staff at night were very rude and not approachable. Didn’t feel comfortable.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 17, 2023
Dear Naomi,Thank you for taking the time to share your experience at our Courtyard Downtown Orlando. We appreciate your thoughtful comments regarding our beautiful hotel and cleanliness. It was a pleasure to welcome you to our hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened as you to learn that your experience was less than exemplary. We take matters of hospitality extremely seriously and pride ourselves on not only meeting but exceeding our guests expectations. While an apology will regrettably not alter the outcome of your experience on this occasion; we do extend it with all sincerity. If you have additional feedback you would be willing to share, please don’t hesitate to contact us directly. We hope you allow us another opportunity in the future to change your impression to a memorable one. Always at your service, have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Santrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff
Stayed 2 nights in Dec 2023
Response from Best regards on Dec 17, 2023
Dear Santrice,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services