Better options in the area
Posted Dec 16, 2016
I was traveling to NY from southern Florida and booked this hotel because of it's location. We arrived after 11pm with a minivan loaded with gear. After parking under security lighting and taking note of the signs declaring that the hotel takes no responsibility for stolen items, I proceeded inside to check in. During the check-in process I was informed that there was a fee for parking. I believe it was $17. In my opinion, if the hotel is going to charge for parking, they should have a secured lot. Unfortunately that is not the case at this location. The room was fine, but the bathroom door did not open without scraping against the tile floor. I found the hotel to be noisy but that may just have been the guests staying that evening. There were high school or college students hanging out the top floor window throwing beer pong balls into the pool area. The hotel's front desk staff the following morning were very friendly and professional. While my stay was brief, I don't think I would choose to stay at this location again.
Comment from Hotel Management
Dec 19, 2016 by Carlie, Hotel Management
Thank you for sharing your experience at The Courtyard Orlando Downtown. We do have a charge of $15.00 per night that includes a security guard in the parking lot each evening and HD camera’s covering the entire parking lot. I am sorry that there was noise during your stay, I wish you had alerted our security team so they could have asked the guest quiet down. We pride ourselves in customer service and I am grateful our front desk was able to show you our friendly service. I sincerely hope you would change your mind and give us another opportunity.