Ratings based on 249 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Very good location

Posted Jan 12, 2017
The only issue was that some rooms had mold smell. Everything else was great, rooms clean and comfortable, staff friendly and helpful. Good location.
1 out of 5
by A verified traveler from W

Don't do it

Posted Jan 6, 2017
Please don't stay here. The ceiling fail in while I was in the shower. I called to advise the manager and I was told he wouldn't be back until 8am. This is on New Years EVE!!!! The worst hotel EVER!!!! The room are dirty and old.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Dec 28, 2016
A great staff that went out of their way to accommodate us.
3 out of 5
by A verified traveler

Poor service

Posted Dec 4, 2016
Custodial staff went down the hallways starting around 9 am on a Sunday, gently knocking on doors, and then quickly opening them to see whether they were vacant. The result was a lack of appropriate privacy for several guests (luckily we were already up and out). When questioned about the behavior, there was a terse response of their need to do so because of their simple check out method.
Comment from Hotel Management
Dec 6, 2016 by Courtyard UCF123, Hotel Management
Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard Orlando East/UCF Area. Please accept our sincere apology for issues you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Thank you again and we hope to have an opportunity to better your experience with us whenever your travels bring you back to Orlando.
3 out of 5
by A verified traveler

Convenient

Posted Nov 25, 2016 on Hotels
Bed size was good front desk helpful decor in room lacked appeal
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for sharing your thoughts, we are glad to hear that you found our front desk team to be helpful during your interactions with them! Your comment has been shared with management so that they can keep your suggestions in mind for changes in the future. We hope to better serve you in your future travels to the east Orlando area!
4 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Business trip
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
I am very glad to hear that you enjoyed your overall stay with us. We pride ourselves on our friendly staff and cleanliness of the hotel. Thank you for taking the time to rate us on our property and I look forward to the opportunity to welcome you back again. Sincerely, Courtyard UCF 123
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very helpful

Posted Nov 13, 2016
I was having trouble redeeming my points for Comp my room, so I paid for the first night but the next morning the lady took care of the remaining of my stay
Comment from Hotel Management
Nov 16, 2016 by Courtyard UCF 123, Hotel Management
Thank you for taking the time to leave a review. We appreciate your feedback as we are continuously striving to improve. While we are happy your overall stay was a good one, we are sorry to hear that you were inconvenienced by the points redemption at the check in time and we hope we have the opportunity to better serve you in the future. Sincerely,
5 out of 5
by A verified traveler

Amazingly comfy beds!

Posted Nov 8, 2016 on Hotels
Great location for UCF football games! A shuttle to the stadium would be nice though.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave a review. We appreciate your feedback as we are continuously striving to improve. I am glad to hear that you enjoyed our location and that we met your expectations.Thank you again for sharing your thoughts, we hope to serve you again in the future! Courtyard UCF 123
5 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard Orlando East/UCF Area. We are excited to hear that you enjoyed your stay with us, and we are looking forward to the opportunity to serve you again in the near future. Courtyard UCF123
5 out of 5
by A verified traveler

Last minute booking!

Posted Oct 18, 2016 on Hotels
We were rejected in Daytona, due to hurricane Matthew. We were afraid we would not find lodging but I looked on Hotels.com and found this room. It was perfect!
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Thank you for sharing your experience at our property. We are glad to hear that you enjoyed our location and that we met your expectations during your stay with us. Thank you again for sharing your thoughts and I hope we have the opportunity to serve you during your next visit. Courtyard UCF 123