Ratings based on 770 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

This hotel is very close to the theme parks.

Posted Jun 20, 2017
Our experience in this hotel was great. It's a second home. I also recommended to our friends. I certainly will go again.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wigan

Few issues but overall​ a good base

Posted Jun 13, 2017
noticed that the apartment complex looked like a timeshare style &was concerned we may be approached to attend a sales pitch,but thankfully we weren't. Had an issue with the security deposit, our card or the card machine didn't work &they were not going to let us stay of we couldn't pay on a credit card,due to time difference we could not contact the card company to resolve whilst at the reception desk, I offered to use the android pay linked to my bank account,but was told they need a credit card, staff member went to ask manager what to do,he returned &said "they could, as a one off, take the 100 dollars deposit in cash, but only overnight" &we would have to contact our card company in the morning.The card worked ok for the resort fees, just not the security deposit.After using my mobile to call the card company,which cost a lot of money as the US is outside my roaming plan we managed to sort but was not the start of the holiday we expected especially after a long flight.After a couple of days we were left a note by reception that we would have to change apartments due to "emergency repairs" to the building we were in. As we were out visiting the Disney parks &had a full itinerary, this was a big inconvenience,The first apartment was really nice,very comfortable and no issues,however the apartment we were moved to was noticeably older more tired with fit & finish issues,wiring problems and less attractive balcony. This room also ended up needing plumbing repairs & a new TV
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern Indiana

Older but in the process of upgrading.

Posted Jun 12, 2017
Pros: Private patio and nicely done interior.
Cons: Quit trying to sell time shares to everyone.
Location: 4 long blocks walking distance to the entrance to Disney World.
Very nice room and easy walk to on site amenities.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

I was not very happy with service i received

Posted Jun 7, 2017
Apon arriving at the resort ,was checked in and i put on second floor and i have arthritis in both my knees it is very hard for me to walk up and down the stairs and i ordered a scooter to get around on because I can't walk long distances i did receive help getting to room the representative did call security to get my suitcase up the stairs and the nect morning i ask them about my scooter because i let it sit outside it would wet from rain they didn't know the city's cab phone number they
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Close to restaurants and shopping and Disney Parks

Posted Jun 4, 2017
Great resort, friendly staff, very clean and comfortable.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close amenities

Posted Jun 3, 2017
This resort is very clean and comfortable. There are plenty of amenities close by.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Great Location for Disney

Posted Jun 3, 2017
We had family staying on Disney property. Our condo was larger with the same amenities (washer, dryer, kitchen) and was about 10 minutes further to the parks each way. I read before about the noise in the rooms, but we had no problems. I heard the normal amount of noise for a hotel and was the same as what I had experienced on Disney property. The pool was nice and not overcrowded. Overall, a nice resort and we will return.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Couples
by A verified traveler from LA

Great Hotel for the Price

Posted May 30, 2017
Pros: Loved the location, price and pool.
Great hotel price, considering the location and how close it is to everything. They do charge an additional $100.00 for incidentals , I wasn't aware that it was that much but just FYI, you do get that money back though. Would recommend for couples, I enjoyed the garden tub being open in the room. I was under the impression that a actual restaurant was on hotel property but it is more like a snack café .
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

not recommended for couples

Posted May 29, 2017
Paper thin walls you can hear your neighbours conversations Very inconsiderate and noisy families at all hours of the day
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted May 20, 2017
Was not expecting alot but we all really liked Cypress Pointe! Our 2 bedroom condo was very clean, amenities are nice and you cant beat the location. Close to EVERYTHING. Will definitely go back the next time we go to Orlando.
Comment from Hotel Management
Jun 24, 2017 by hperdomo, Hotel Management
Thanks for staying with us. We appreciate your feedback!