If you like mold and mildew, this is your place!
Posted Oct 19, 2016
Arrived at the property at approximately 5PM Monday evening, room was ready. Already paid for through Expedia, but yet they asked circa $50 deposit, refundable if no damage to the room. Okay, reasonable, even though it wasn't clearly stated beforehand. Then, then is a 4.95 RESORT fee!! I asked what the fee was for, as this property is not a resort. She, the desk clerk, stated it was for parking, internet and in room safe. It clearly states on the website that parking and internet is free! When I brought this to her attention, she told me it's for the in room safe, and non negotiable. Plus, not to mention the fact that they had half the parking lot CLOSED. Anyway, we paid the fee and deposit, got the keys and went on our way. Went to the room to check things out, opened the door..the smell of mildew could knock you off your feet! As my son is allergic to mold and mildew, I went back to the office for a different room. Desk clerk proceeded to argue with me about changing rooms. She wanted to give me a second floor, non poolside room, although I paid for poolside room. Finally got a second room, thanks to another desk clerk. Went to check it out, water was standing in the bathroom floor, mold and mildew everywhere, along with the stench, and the lights didn't work, and the lock on the door was falling off. I proceeded back to the desk for a third time. This time, desk clerk was not willing to give me a different room. She said all the rooms were like that!! We were stuck!! BAD