it was a nightmare
Posted Aug 9, 2016
1- The smell in the rooms was disgusting and nauseating.
2- There were roaches to which the manager said we are in the state of Florida and it is normal.
3-The hot water faucets not working, it was almost like in a sauna
4-Unhealthy and unsanitary mattress, sheets and blankets
5- BED BUGS infestation which my daughter got bites on her back
When I asked to be moved to another room, I was told that this was not possible; and ignored our demands
6-The rude behavior,impolite and threatening employees when we made the claims
a very strange behavior pretty accelerator for a customer service.
7-We were at a graduation ceremony at UCF we asked a permit to check out at 12 noon when we arrived the cleaning lady with the manager had taken our personal belongings were out on the counter of the hotel and threatening to charge one more day.