all the great reasons I loved about this hotel (when I booked this last November 2016) are gone..was so happy the first time I stayed here that I brought my sister with me last week. The great night front desk lady is gone replaced with a man who hates his job & customers...when asked for a nicer room he gave us a room overlooking a dumpster...the great large water fountain with fresh lemons at the lobby bar (a beautiful gesture for guests) is gone...replaced with a rude bartender who shrugs his shoulders & walks away "we don't have it anymore" the Fantastic service at the coffee/restaurant station on my last trip is replaced with ZERO service (literally, we couldn't find anyone to help us) then when we finally did find someone (shorter lady) who begrudgingly came to the front..I asked for my regular meal (a piece of salmon which I received every morning of my 6 day November 2016 stay) both the chef & the lady lied & said they had none..they couldn't cook a meal because it was 11:30am..the manager was no help either when I told him the situation he said "sorry nothing I can do" then I receive a phone call (half hour later) telling me "we found some salmon" no thank you..not after lying & rudeness from staff..last straw was having my sister sick & dealing with same night front desk attendant..asked to buy some Pepto bismol "we don't have any"...look myself at items next to his desk...5 packs of pepto bismol "oh they must have bought some" was double charged for it.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. You deserved a comfortable, stress-free stay, and we did not live up to your expectations. We assure you that the frustrations you experienced are not acceptable, neither are they normal at our hotel, and measures are being taken to prevent such issues from occurring again. We thank you for your loyalty and hope you will give us a second chance for a better stay the next time you are in Orlando.