Mediocre hotel at a premium rate
Posted Feb 15, 2017
Was traveling with 2 kids under 3 therefore convenience was a priority. Chose to stay at a monorail hotel due to accessibility to Epcot and magic kingdom. However, we encountered issues with the monorail in multiple occasions during our 6 night stay and had to take buses to the parks which meant unloading the kids and bags out of strollers and reloading, also these monorail " shut downs" were but scheduled and we didn't find out about it until we were at the platform
Rooms are ok, clean but outdated. Dark carpets, dim lighting, wood like paneling and heavy curtains make the room feel gloomy and dusty
Only had dinner once at the hotel restaurant, we dined at Kona cafe. Again we had 2 kids under 3 and were seated directly under the AC vent. We were all extremely cold. Even if we were to have put on sweaters our food was getting ice cold the second it was placed in the table so none of us were able to enjoy our meal. Based on this I can't even rate the food.
Hotel staff, front desk, bell services, magic express, luggage check staff were all amazing
Will definitely be back in Disney but will not be staying at the Polynesian village